Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Search Forums

Showing results 1 to 25 of 500
Search took 0.22 seconds.
Search: Posts Made By: DigiTechSupt
Forum: Pro Tools | First Discussion 10-10-2019, 10:34 AM
Replies: 96
Views: 38,046
Posted By DigiTechSupt
Re: there was an error posting the project

Hi,

I've alerted the Audio team regarding this. Jillian from the support team should be in touch with you within the day.

Thank you,
Tope
Forum: Licensing & Accounts 10-06-2019, 12:57 PM
Replies: 12
Views: 653
Posted By DigiTechSupt
Re: Missing Pro Tools Perpetual License

Hi This should be fixed by now. Please reply to the support case if the same issue occurs.

Thank you,
-Tope
Forum: Licensing & Accounts 10-01-2019, 12:42 PM
Replies: 4
Views: 433
Posted By DigiTechSupt
Re: Transfer of License Problems? Jeffro PLZ

The team had to manually deposit the licenses on his account.
Everything shows as is, but the licenses are already inside his iLok Account. I can see that it's already activated on their iLok...
Forum: Licensing & Accounts 09-30-2019, 10:39 AM
Replies: 6
Views: 300
Posted By DigiTechSupt
Re: Avid account setup with old email. Cannot access account.

Thank you for this,
I've forwarded their concern to the webstore team. Should be able to receive an Email from them soon.

Tope
Forum: Licensing & Accounts 09-30-2019, 10:36 AM
Replies: 4
Views: 433
Posted By DigiTechSupt
Re: Transfer of License Problems? Jeffro PLZ

Hi,

seems that it has been fixed today. Please check and let us know.

Thank you,
-Tope
Forum: Pro Tools | First Discussion 09-30-2019, 10:33 AM
Replies: 2
Views: 344
Posted By DigiTechSupt
Re: Can't Sign In....

Checking with I.T. team if there was an outage. Will confirm within the day.

Thank you,
-Tope
Forum: Pro Tools | First Discussion 09-26-2019, 06:33 PM
Replies: 5
Views: 388
Posted By DigiTechSupt
Re: Where is Xpand!2 Virtual Instrument?

Hi Metalhead666,

The Xpand!2 installer is already a part of the Pro Tools DMG file installer and should be installed along with the DAW. Please try re-downloading and re-installing from your Avid...
Forum: Licensing & Accounts 09-26-2019, 03:24 PM
Replies: 6
Views: 356
Posted By DigiTechSupt
Re: No Action on my case

Sorry about that. Your account's all set now. Please check and activate the new license.

Thank you,
Tope
Forum: Licensing & Accounts 09-26-2019, 10:10 AM
Replies: 6
Views: 356
Posted By DigiTechSupt
Re: No Action on my case

Hi Mixgate,
Sorry for the long wait. I've pulled up your support case and sent a response through Email. Your license is already in your iLok account. Please check my Email through the support case...
Forum: 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 09-17-2019, 11:33 AM
Replies: 8
Views: 341
Posted By DigiTechSupt
Re: installing Protools le 8 fo 003 error

Hi, have you tried using a different browser? (Chrome is good for these) Also, make sure that download is complete before extracting and running the installer file.

Thanks,
Tope
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-16-2019, 09:01 PM
Replies: 50
Views: 1,812
Posted By DigiTechSupt
Exclamation Re: Macbook Pro backup before repair

Insults and cursing removed, threads merged and opened, back on track. If you want to participate in the conversation or help the OP please do, but please respect the Terms of Use...
Forum: Pro Tools | First Discussion 09-16-2019, 05:18 PM
Replies: 9
Views: 1,404
Posted By DigiTechSupt
Re: Unable to create any project

Hi!
Sorry, unfortunately this is a different case. There's an issue with the cloud platform at the moment, but is already being worked on by the IT team. We'll let you know once it's fixed....
Forum: Licensing & Accounts 09-09-2019, 10:56 AM
Replies: 4
Views: 481
Posted By DigiTechSupt
Re: Pro Tools Ultimate iLok asset issues - need urgent help

Sorry. I was not able to find any support case associated with the Email address registered under your account here on the Duc. Do you already have a case number?
Upon checking, only one Pro Tools...
Forum: Pro Tools 2019 09-08-2019, 09:51 AM
Replies: 3
Views: 298
Posted By DigiTechSupt
Re: Problems actually buying Pro Tools

Hi,

upon checking, it's already inside your Avid Account's Products Page (my.avid.com/products#myproducts).
http://duc.avid.com/attachment.php?attachmentid=12086&stc=1&d=1567961439

Please sign...
Forum: Pro Tools | First Discussion 08-28-2019, 09:20 AM
Replies: 6
Views: 657
Posted By DigiTechSupt
Re: Can't open Projects after fresh install

Hi,

I've just checked and there are no Avid Account under the Email you registered with the duc. Can you update your Profile with your Avid Account Email so we could check further?

Thank you....
Forum: Pro Tools 12 08-27-2019, 11:58 AM
Replies: 9
Views: 650
Posted By DigiTechSupt
Re: PT 12 Not showing up in "Products."

Hi,

I've just got word from the licensing team that version 12 installers will not be part of your account but will be available inside the Avid Download Center.
Let me know if you're able to...
Forum: Pro Tools 12 08-26-2019, 01:45 PM
Replies: 9
Views: 650
Posted By DigiTechSupt
Re: PT 12 Not showing up in "Products."

I've already checked and there is 10,11, and 2018.3 2018.4.
I've started a support case to get the 12 installers in your account.

Tope
Forum: Pro Tools | First Discussion 08-26-2019, 12:18 PM
Replies: 9
Views: 1,404
Posted By DigiTechSupt
Re: Unable to create any project

This should be fixed now.


-Tope
Forum: Pro Tools | First Discussion 08-25-2019, 04:01 PM
Replies: 9
Views: 1,404
Posted By DigiTechSupt
Re: Unable to create any project

Hi Leo,

Your Cloud Storage may need to be reset to fix the issue. Note that this process will wipe out all projects in the Cloud Storage. I suggest exporting projects per track as back up....
Forum: Pro Tools | First Discussion 08-25-2019, 03:55 PM
Replies: 6
Views: 815
Posted By DigiTechSupt
Re: Pro Tools First won't load or start

As Southsidemusic suggested, you might have not activated your license yet.

And upon checking your account, your Pro Tools First license is still not activated on your computer. Please activate...
Forum: Pro Tools | First Discussion 08-20-2019, 01:37 PM
Replies: 6
Views: 657
Posted By DigiTechSupt
Re: Can't open Projects after fresh install

Ah, I see! Avid may need to reset your Cloud Storage to fix the issue. Note that this process will wipe out all projects in the Cloud Storage. I suggest exporting projects per track as back up....
Forum: Pro Tools | First Discussion 08-20-2019, 12:05 PM
Replies: 6
Views: 657
Posted By DigiTechSupt
Re: Can't open Projects after fresh install

Sorry about that. once the projects are not visible in the Dashboard, it won't be opened anymore. Those projects should've been synced with the cloud to be able to re-open them in the future on any...
Forum: Licensing & Accounts 08-19-2019, 04:36 PM
Replies: 10
Views: 2,781
Posted By DigiTechSupt
Re: Unable to start ASC

I've started a support case regarding your concern. Licensing team should be in touch with you soon.

-Tope
Forum: Pro Tools | First Discussion 08-19-2019, 04:32 PM
Replies: 4
Views: 590
Posted By DigiTechSupt
Re: can't see all of menus

Hi, if you're having issues with graphics on Windows, Pro Tools First is only supported at 1080x1920 at the moment. You can try right clicking on the Pro Tools window, go to Compatibility, change...
Forum: Licensing & Accounts 08-18-2019, 04:48 PM
Replies: 32
Views: 26,651
Posted By DigiTechSupt
Re: Can't log into my AVID master account

Hi, we can't find any Avid Account connected to your current Email registered on the duc. Also, Email addresses registered under your name also are not connected to any Avid Account. Can you update...
Showing results 1 to 25 of 500

 
Forum Jump

All times are GMT -7. The time now is 08:17 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com