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Search: Posts Made By: DigiTechSupt
Forum: Licensing & Accounts Yesterday, 02:44 PM
Replies: 1
Views: 161
Posted By DigiTechSupt
Re: Transfer of ownership

Hi,

I've just checked and you already have a support case on going (case 03981278) you can update this with your new info by accessing the support portal https://my.avid.com/portal/register
I've...
Forum: Licensing & Accounts 07-13-2020, 05:57 PM
Replies: 5
Views: 129
Posted By DigiTechSupt
Re: Avid Complete Plugin Bundle not activated with subscription renewal

Hi,

Just a note that the Avid Complete Plugin Bundle and HEAT plugin are only part of the subscription license and not of a Perpetual license with Updates+support plan.

Thanks!
Tope
Forum: Licensing & Accounts 07-13-2020, 05:54 PM
Replies: 14
Views: 223
Posted By DigiTechSupt
Re: Release limit issue. Perpetual. Ultimate. Non HD and HD

Hi, Upon checking, the license Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O) (9 items) is still activated on your iLok 2 Dongle. Please try deactivating this by signing in on your iLok...
Forum: Pro Tools 2020 07-13-2020, 11:06 AM
Replies: 6
Views: 407
Posted By DigiTechSupt
Re: AVID ASC Doesn't Work, No Support Answers

Hi, We still have not received any updates on your account. Please provide the support case number and let us know what Email was used to purchased the ASC. Thank you!
-Tope
Forum: Licensing & Accounts 07-12-2020, 01:16 PM
Replies: 8
Views: 476
Posted By DigiTechSupt
Re: R.A Number for retail return pro tools 12

Thank you. I've escalated this to the licensing team.

Tope
AVID Community
Forum: Licensing & Accounts 07-12-2020, 01:13 PM
Replies: 2
Views: 162
Posted By DigiTechSupt
Re: Help! Lisence transfer

Hi, Please respond on the support case with the filled up T.O.O. Form. Jayson from the licensing team already sent an Email.

Thank you,
Tope
Forum: Licensing & Accounts 07-12-2020, 01:10 PM
Replies: 3
Views: 201
Posted By DigiTechSupt
Re: Never received ASC; want a refund.

So sorry about the troubles, Christine from the webstore team is already on this.

-Tope
Forum: Licensing & Accounts 07-12-2020, 01:01 PM
Replies: 7
Views: 274
Posted By DigiTechSupt
Re: Waiting for response to support question - can anyone help? Ilok licence issue...

Hi,
i've just checked and it seems that it's already inside your account. Subscription installer is also now available inside your my.avid.com/products#Myproducts

Thanks
Tope
Forum: Licensing & Accounts 07-10-2020, 12:12 AM
Replies: 5
Views: 199
Posted By DigiTechSupt
Re: No help, no crossgrade discount, can’t renew, getting nowhere.. giving up on PT?

The Webstore team have already sent an Email for more details. Please check.

Thank you!
Tope
Forum: Licensing & Accounts 07-09-2020, 11:58 PM
Replies: 8
Views: 476
Posted By DigiTechSupt
Re: R.A Number for retail return pro tools 12

I see! Thanks for the info! Now the code is showing errors because it's not the correct code for your license. You can start up a support case at...
Forum: Licensing & Accounts 07-08-2020, 10:54 PM
Replies: 5
Views: 199
Posted By DigiTechSupt
Re: No help, no crossgrade discount, can’t renew, getting nowhere.. giving up on PT?

Sorry about that.
There was a pricing change and at the time when you tried renewing your Pro Tools perpetual license's update+support plan, it has already expired. The only way to stay with the...
Forum: Licensing & Accounts 07-08-2020, 04:08 PM
Replies: 9
Views: 801
Posted By DigiTechSupt
Re: PT 2020.5 Catalina Licensing Problems

Hi, your license is all set now. You'll receive a confirmation Email from the licensing team soon.
Let me know if you're still unable to see the correct license/product.

Thank you!
Tope
Forum: Pro Tools | First Discussion 07-07-2020, 06:17 PM
Replies: 49
Views: 7,739
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi Robert,

We can't find any Pro Tools First product under rxjamesau@yahoo.com.au
You might have used a different Email upon registering.
Please check.

Thank you,
Tope
Forum: Pro Tools | First Discussion 07-07-2020, 06:15 PM
Replies: 49
Views: 7,739
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi, yours appear fine. Please try signing out and signing back in and create a new project and see if the same error occurs.

Thank you
Tope
Forum: Licensing & Accounts 07-07-2020, 06:07 PM
Replies: 21
Views: 534
Posted By DigiTechSupt
Re: One or more licenses to surrender cannot be found in your account

You might be running on an unsupported OS version. May we know what OS version you're currently running on?

Thanks,
Tope
Forum: Licensing & Accounts 07-07-2020, 06:02 PM
Replies: 7
Views: 298
Posted By DigiTechSupt
Re: PT Ultimate 2 Licenses STILL NOT WORKING!!!!!

Sorry about the troubles. I Have just checked your account and there are Multiple Pro Tools Ultimate licenses. I can see an old Pro Tools Ultimate Perpetual license activated inside your iLok account...
Forum: Licensing & Accounts 07-07-2020, 05:47 PM
Replies: 3
Views: 201
Posted By DigiTechSupt
Re: Never received ASC; want a refund.

Hi,

Your ASC might been sitting inside your Avid Account. You can see it by going to my.avid.com.products#Myproducts and sign in using your registered Email
Now, regarding your refund request,...
Forum: Licensing & Accounts 07-07-2020, 11:00 AM
Replies: 21
Views: 534
Posted By DigiTechSupt
Re: One or more licenses to surrender cannot be found in your account

Hi TomR!

Your license is all set now. You should be able to see the correct license and activate it by now.

Thank you!
Tope
Forum: Licensing & Accounts 07-06-2020, 10:39 PM
Replies: 21
Views: 534
Posted By DigiTechSupt
Re: One or more licenses to surrender cannot be found in your account

Thanks, Janne

I've also started a support case for him in case needed further assistance.

Tope
AVID Community
Forum: Pro Tools | First Discussion 07-05-2020, 09:12 PM
Replies: 49
Views: 7,739
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

I've alerted Manuel D about this and bump it up the team. You'll receive updates on your Email soon

Thank you,
Tope
Forum: Pro Tools | First Discussion 07-05-2020, 09:10 PM
Replies: 49
Views: 7,739
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

This should be already fixed. You should be able to create projects by now.

Let us know if the same issue occurs.

Thank you,
Tope
Forum: Pro Tools | First Discussion 07-05-2020, 09:06 PM
Replies: 7
Views: 633
Posted By DigiTechSupt
Re: Can't create new project...

Thank you for the info. This is already with the IT team. We'll let you know once fixed through Email. You have the option to create Sessions instead of Projects(cloud based) since you're on a...
Forum: Licensing & Accounts 07-05-2020, 08:59 PM
Replies: 8
Views: 476
Posted By DigiTechSupt
Re: R.A Number for retail return pro tools 12

Hi,

Apologies for the delay. Not sure why they'd need an RA number for your renewal plan since it has not been used yet. Have you told them that it has not yet been used? I believe the RA number...
Forum: Licensing & Accounts 07-05-2020, 08:51 PM
Replies: 9
Views: 801
Posted By DigiTechSupt
Re: PT 2020.5 Catalina Licensing Problems

Hi,

There seems to be an issue with the license itself as it's appearing to have an expiration date of 12/27/19 on iLok. The team is already fixing this. a temporary license has been deposited...
Forum: Licensing & Accounts 07-05-2020, 08:41 PM
Replies: 11
Views: 1,030
Posted By DigiTechSupt
Re: "Auto-Renew" didn't renew. Now Subscription expired, what now?

Hi,

We can't find any avid account under the Email registered with your duc profile. Can you update it with the correct one so we could check on this further?

Thank you!
Tope
Showing results 1 to 25 of 500

 
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