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Search: Posts Made By: EddieJones
Forum: Pro Tools | Control 02-15-2019, 08:12 AM
Replies: 9
Views: 173
Posted By EddieJones
Re: Install Issue - Windows 10 October update

I googled that error and there are posts about your default user folders not being correct etc.
Forum: Pro Tools | Control 02-14-2019, 11:38 AM
Replies: 9
Views: 173
Posted By EddieJones
Re: Install Issue - Windows 10 October update

The installer is complete..it doesn't need the internet to install. Did you install the previous version from a network share ?

If there is a previous version on the system try uninstalling via...
Forum: Pro Tools | Control 02-14-2019, 11:04 AM
Replies: 9
Views: 173
Posted By EddieJones
Re: Install Issue - Windows 10 October update

Where is the installer ? Copy it to the Desktop first
Forum: Pro Tools | Dock 02-12-2019, 02:28 PM
Replies: 10
Views: 7,219
Posted By EddieJones
Re: Attention/Selected Track not working on dock

We have confirmed these issues (and its still broken in the current code we are working on) so will fix it. Thanks.
Forum: Pro Tools | S3 02-09-2019, 12:44 PM
Replies: 16
Views: 6,487
Posted By EddieJones
Re: S3 + Mackie Control or HUI

Yes if the iPad can control the faders then EUCON is connected all the way through so the S3 or Mix would also work.
Forum: Pro Tools | S3 02-09-2019, 10:48 AM
Replies: 16
Views: 6,487
Posted By EddieJones
Re: S3 + Mackie Control or HUI

I tried Ableton myself a couple weeks ago and it worked. But it does need Mackie Control to be working I.E the earlier version of EuControl installed first) We have reproduced the issue here in the...
Forum: Pro Tools | S6 02-09-2019, 09:35 AM
Replies: 24
Views: 8,574
Posted By EddieJones
Re: It's a sad day...

I'm sorry but you obviously don't understand how manufacturing works and comparing car brakes to an ethernet cable is not valid. Cars get recalled for items that are life-threatening. Does Apple...
Forum: Pro Tools | Dock 02-06-2019, 03:03 PM
Replies: 10
Views: 7,219
Posted By EddieJones
Re: Attention/Selected Track not working on dock

Sorry I am sick and haven't gone into the office. Can you send me screen grabs of the General and Preferences tabs in the meantime.
Forum: Pro Tools | S6 02-06-2019, 08:52 AM
Replies: 6
Views: 1,524
Posted By EddieJones
Re: Plug-in preset settings from the console

I'm sorry this is not in the next release. I dont want to add it to S6 the way it is done on the EuControl Surfcaes as its not very efficient. We will be adding a full readable list onto either the...
Forum: Pro Tools | S3 02-06-2019, 08:45 AM
Replies: 5
Views: 3,765
Posted By EddieJones
Re: S3 OLED random issue

Could you post another picture with something on it (EQ/DYN etc)
Forum: Pro Tools | S6 02-05-2019, 06:14 PM
Replies: 24
Views: 8,574
Posted By EddieJones
Re: It's a sad day...

That wouldn't be easy... there are months of difference between when a supplier ships to when systems are built to when they ship from the factory to when the dealer sells them. As I said we didn't...
Forum: Artist Series 02-04-2019, 11:37 AM
Replies: 9
Views: 2,420
Posted By EddieJones
Re: Artist control loosing connection

Have you tried a different power supply ?
Forum: Pro Tools | Control 02-04-2019, 11:35 AM
Replies: 9
Views: 11,811
Posted By EddieJones
Re: Auto-bank to selected track not working

No this won't as it's not in current software (it new in the next months' release). Unfortunately, the option to bank Surfaces is still hardware surfaces only at the moment. It's on the list to add...
Forum: Pro Tools | S6 02-04-2019, 11:27 AM
Replies: 24
Views: 8,574
Posted By EddieJones
Re: It's a sad day...

We don't know, we started to notice a few cables from a particular supplier were bad (not all) so we switched supplier straight away. Unfortunately, it was hard for us to tell if this was just a few...
Forum: Pro Tools | S6 02-01-2019, 12:39 PM
Replies: 24
Views: 8,574
Posted By EddieJones
Re: It's a sad day...

How old is your S6, we did have a bad batch of cable crimps a while back but they were replaced in production a while back.
Forum: Artist Series 01-31-2019, 10:48 AM
Replies: 10
Views: 1,381
Posted By EddieJones
Re: Help Setting up Artist Mix with a Router

True...but most routers require you to reserve these static addresses otherwise you might get 2 the same.
Forum: Pro Tools | S6 01-31-2019, 08:39 AM
Replies: 24
Views: 8,574
Posted By EddieJones
Re: It's a sad day...

What is your company name ?
Forum: Artist Series 01-31-2019, 08:38 AM
Replies: 2
Views: 374
Posted By EddieJones
Re: Artist Mix Power Button

The power switch is actually a soft power switch so it might be OK.
Forum: Artist Series 01-31-2019, 08:37 AM
Replies: 10
Views: 1,381
Posted By EddieJones
Re: Help Setting up Artist Mix with a Router

You don't need the preceding 0's - 10.0.0.20
Forum: Pro Tools | S6 01-31-2019, 08:25 AM
Replies: 24
Views: 8,574
Posted By EddieJones
Re: It's a sad day...

Have you contacted Customer Support ? We find the most common cause of that is the network setup on the Mac. A simple test would be to disable all other ports on the Mac including WiFi and run for a...
Forum: Pro Tools | Dock 01-30-2019, 08:10 PM
Replies: 10
Views: 7,219
Posted By EddieJones
Re: Attention/Selected Track not working on dock

I'll take a look at this with Brian on Tuesday when I'm with him in our Studio. Eddie
Forum: Pro Tools | S6 01-30-2019, 03:33 PM
Replies: 24
Views: 8,574
Posted By EddieJones
Re: It's a sad day...

Firstly, I hear you and agree that the upcoming release will be nearly a year after 18.3 and I am truly sorry about that. We have been working hard on the new release, which hasn’t been delivered...
Forum: Pro Tools | S3 01-30-2019, 08:48 AM
Replies: 16
Views: 6,487
Posted By EddieJones
Re: S3 + Mackie Control or HUI

I think we have found an issue where if you have installed a fresh install of EUCON recently (not upgrading from an old version) Mackie control fails. We are looking at fixing this in the next...
Forum: Pro Tools | S6 01-30-2019, 08:34 AM
Replies: 62
Views: 18,845
Posted By EddieJones
Re: Having issues saving S6 setting to the session

Could you Private message me with links to the 2 sessions? Also are you making sure the blue star is on the S6 WS, in both sessions.
Forum: Artist Series 01-29-2019, 04:37 PM
Replies: 4
Views: 1,291
Posted By EddieJones
Re: Artist mix freeze..How to re connect >?

Sorry, I wasn't clear, look on the Workstations tab in EuControl and disconnect the Workstation.
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