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Search: Posts Made By: jeffro
Forum: Pro Tools 2019 11-07-2019, 03:10 PM
Replies: 17
Views: 1,223
Posted By jeffro
Re: 2019.10 Won't Install

An updated installer was posted this week. This eliminates the issue when updating PT to 2019.10 via Avid Link.
Forum: Pro Tools | Control 11-07-2019, 03:04 PM
Replies: 4
Pan
Views: 1,366
Posted By jeffro
Re: Pan

I updated the Pro Tools Control app (and EuControl) to v19.9.1.17 and Pans are working correctly now. Can you please try this when you have a chance and report back?
Forum: Licensing & Accounts 11-07-2019, 12:33 PM
Replies: 4
Views: 311
Posted By jeffro
Re: Loyalty rewards not in my account

Starting a support case for you.
Your active product includes support. That's accessed through the Support Center link in my.avid.com (http://my.avid.com) or by calling...
Forum: Licensing & Accounts 11-06-2019, 01:28 AM
Replies: 2
Views: 225
Posted By jeffro
Re: Academic Eligibility is on hold - not my fault here guys

Sorry about the trouble, has this been solved yet?

Online support is provided through the Access the Support Center link in your Avid account (http://my.avid.com) or the Contact Support link in...
Forum: Licensing & Accounts 11-05-2019, 08:52 PM
Replies: 3
Views: 1,559
Posted By jeffro
Re: "Error trying to create lost iLok case."

Welcome to the community. Started a case for you so please watch for a case notice email.
Forum: Licensing & Accounts 11-05-2019, 08:40 PM
Replies: 2
Views: 133
Posted By jeffro
Re: New Subscription - No License

Escalating this to CS to assist. The Pro Tools Plan license simply authorizes Space which was originally included as a bonus with your Upgrade and Support Plan for Pro Tools | Software - it's not...
Forum: Pro Tools 2019 11-05-2019, 09:33 AM
Replies: 3
Views: 137
Posted By jeffro
Re: Error message trying to move from ilok to cloud...any ideas? pic included

What version of iLM? Automatic Mode or Managed Mode (Show Details for your Cloud)?

I would Close Your Cloud Session, check the version of iLM (https://www.ilok.com/#!license-manager) (update if...
Forum: Pro Tools 2019 11-01-2019, 11:33 AM
Replies: 17
Views: 1,223
Posted By jeffro
Re: 2019.10 Won't Install

Sorry for the trouble. I see that you downloaded from your Avid account but wanted to let you/others know we have identified the cause and are working on a fix.
Forum: Pro Tools | First Discussion 10-29-2019, 08:58 PM
Replies: 17
Views: 6,666
Posted By jeffro
Re: Anyone else think Pro Tools first is a bummer?

Can you clarify what you mean by "you can't record to the hard drive" please? See the KB article linked in the thread from this past April at the top of the Pro Tools First subforum...
Forum: Licensing & Accounts 10-28-2019, 12:33 PM
Replies: 2
Views: 229
Posted By jeffro
Forum: Licensing & Accounts 10-28-2019, 12:12 PM
Replies: 2
Views: 229
Posted By jeffro
Forum: AAX Plug-ins 10-24-2019, 10:36 PM
Replies: 4
Views: 341
Posted By jeffro
Re: Amp Farm 4 Crashes...

Have either of you opened a ticket with Line 6 support (https://line6.com/support/tickets/) yet?
Forum: Licensing & Accounts 10-24-2019, 11:06 AM
Replies: 23
Views: 734
Posted By jeffro
Re: Plugins won't activate

Correct, and the Avid Link (https://www.avid.com/products/avid-link) installer should be in my.avid.com/products (http://my.avid.com/products).
Forum: Licensing & Accounts 10-24-2019, 10:48 AM
Replies: 23
Views: 734
Posted By jeffro
Re: Plugins won't activate

Glad we could help! If you don't need/want the additional functionality there are uninstallers for Cloud Services and Avid Link in Applications > Avid_Uninstallers.
Forum: Licensing & Accounts 10-23-2019, 03:43 PM
Replies: 23
Views: 734
Posted By jeffro
Re: Plugins won't activate

Sorry for the trouble. Answered both open support cases - looks like Avid Link is presenting all installers from the Tier 2 and Tier 3 plug-in groups when only one from each was included with our...
Forum: Licensing & Accounts 10-23-2019, 09:34 AM
Replies: 7
Views: 1,862
Posted By jeffro
Re: Can't create community account

OP was referring to community.avid.com (http://community.avid.com)

Will look into this and reply via support case.
Forum: Licensing & Accounts 10-22-2019, 03:05 PM
Replies: 23
Views: 734
Posted By jeffro
Re: Plugins won't activate

Have you checked your iLok account in iLok License Manager to see if they are there (and can activate them)? Also, make sure the iLok User ID is correctly listed for each one in my.avid.com/products...
Forum: Licensing & Accounts 10-21-2019, 07:21 PM
Replies: 8
Views: 358
Posted By jeffro
Re: Pro Tools Crossgrade

If you wanted to keep your perpetual (non-expiring) license and just get another year of software releases+support then it sounds like you bought the wrong product. Will get a support case going to...
Forum: Pro Tools 2019 10-15-2019, 09:19 PM
Replies: 8
Views: 435
Posted By jeffro
Re: Ultimate subscription

The license you have activated will determine which one runs. If you want to revert back to Pro Tools simply deactivate the pro Tools Ultimate license bundle. Check iLM to make sure you don't have...
Forum: Pro Tools 2019 10-14-2019, 04:46 PM
Replies: 14
Views: 619
Posted By jeffro
Re: One of the strangest things I've ever seen. Anyone have ideas?

No personal experience with the Hearback Hub, but where does it get its clock? If it's using an internal clock or your house sync then it could have trouble aligning with the digital signal from...
Forum: Pro Tools 2019 10-12-2019, 09:13 AM
Replies: 8
Views: 435
Posted By jeffro
Re: Ultimate subscription

It's the third option on that store page - $84.99 Monthly Subscription, Paid...
Forum: Pro Tools 2019 10-12-2019, 09:02 AM
Replies: 8
Views: 435
Posted By jeffro
Re: Ultimate subscription

Yes, there is a Monthly Pro Tools Ultimate Subscription (https://shop.avid.com/ccrz__ProductDetails?sku=DYNA20001) available.
Forum: Getting Started 10-09-2019, 01:58 PM
Replies: 2
Views: 481
Posted By jeffro
Re: Help please

Welcome to the community.

After redeeming a code, the product should be available in my.avid.com/products (http://my.avid.com/products). You can sign in, click on the product name, then Show the...
Forum: Pro Tools 2019 09-24-2019, 07:02 PM
Replies: 19
Views: 705
Posted By jeffro
Re: SOS PT Ultimate 2019.6 stopped working _ and cannot install again

Didn't see a support case in progress but since you have a current Update & Support Plan I started one for you. In the meantime you might try creating a new User account and running the installer...
Forum: macOS 09-24-2019, 11:41 AM
Replies: 44
Views: 3,861
Posted By jeffro
Re: Serious ProTools/MacPro threat looming?

Doesn't sound like the same issue.

Anyone seeing "License Error" dialogs today please check your User Account in System Prefs to see if you have lost Admin access. If having these symptoms please...
Showing results 1 to 25 of 500

 
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