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Search took 0.00 seconds. Search: Posts Made By: donnydonny
Forum: Artist Series 08-07-2015, 03:20 PM
Replies: 2
Views: 3,735
Posted By donnydonny
Re: Help! I Can't get MC Control to go back to Nuendo 6.5

Backup and pull your custom UserSets from the MC_USER_SET__Root folder. Then relaunch Nuendo 6.5. The default AppSet should load. Make a couple of arbitrary soft key changes and save it. Then...
Forum: Artist Series 08-07-2015, 01:43 PM
Replies: 14
Views: 8,986
Posted By donnydonny
Re: I can't use my Artist control and the iPad app at the same time.

This is by design. http://avid.force.com/pkb/articles/compatibility/Pro-Tools-Control-Support
Forum: Pro Tools | Duet & Pro Tools | Quartet 03-03-2015, 01:26 PM
Replies: 5
Views: 8,999
Posted By donnydonny
Re: Problems with PT Quartet and PT project sample rate

There shouldn't be any compatibility issues when opening a session that was created with a different interface. Let's try something:

1. Try launching Pro Tools while holding the 'N' key. This...
Forum: Artist Series 02-25-2015, 11:29 AM
Replies: 9
Views: 6,364
Posted By donnydonny
Re: EuCon Commands missing from Editor!

Does the issue occur in other apps? What about other versions of Pro Tools?
Forum: Artist Series 02-25-2015, 06:22 AM
Replies: 3
Views: 2,646
Posted By donnydonny
Re: Does Logic 10.1 on OSX 9.5.1 work?

There are still some compatibility issues with Logic 10 that we're working with Apple on.
Forum: Artist Series 02-03-2015, 05:20 PM
Replies: 11
Views: 9,256
Posted By donnydonny
Re: artist mix, several questions

1. No. EuControl is supported on both Windows 7 and Windows 8.
2. Either a router or switch will work fine. A hub will not work.
3. I don't see why not.

You also won't lose any EUCON...
Forum: Pro Tools | Duet & Pro Tools | Quartet 01-20-2015, 05:06 PM
Replies: 1
Views: 5,271
Posted By donnydonny
Re: Can the Quartet have 8 outs if the headphone outs are utilized?

Technically, yes you can although the Quartet is designed to be a 6 Output interface with headphone monitoring.

Open Pro Tools IO Control and go to Output Routing. Connect Software Output 7-8 to...
Forum: Artist Series 12-02-2014, 05:12 PM
Replies: 2
Views: 3,359
Posted By donnydonny
Re: Replacement Artist Series Faders

Technical Workshops is our authorized repair center in Australia and handle our Artist Series repairs there. I'm not sure if they sell spare parts, but it would be worth at least contacting them and...
Forum: Artist Series 12-02-2014, 03:52 PM
Replies: 6
Views: 3,350
Posted By donnydonny
Re: MC Control Screen Distortion

Does the screen distortion return when you turn the brightness level back up?
Forum: Pro Tools | Duet & Pro Tools | Quartet 10-24-2014, 10:19 AM
Replies: 3
Views: 4,902
Posted By donnydonny
Re: EUCON and Maestro 2

You would need to direct that question to Apogee.
Forum: Pro Tools | Duet & Pro Tools | Quartet 10-23-2014, 10:56 AM
Replies: 11
Views: 25,805
Posted By donnydonny
Re: Pro tools io control. Panel doesn't show up on windows

In the Start menu, it is listed in its own folder called "PT IO Control Panel."
Forum: Pro Tools | Duet & Pro Tools | Quartet 09-17-2014, 02:11 PM
Replies: 21
Views: 14,504
Posted By donnydonny
Re: how to get only the interface?

The Apogee interfaces run Apogee's "Maestro" software.

"Pro Tools IO Control" is the software from Avid that works specifically with the Pro Tools | Duet and Pro Tools | Quartet.

Please see the...
Forum: Pro Tools | Duet & Pro Tools | Quartet 09-16-2014, 12:42 PM
Replies: 8
Views: 18,088
Posted By donnydonny
Re: What about older Apogee Duet?

Pro Tools IO Control does not require iLok authorization.
Forum: Artist Series 09-16-2014, 12:13 PM
Replies: 14
Views: 8,558
Posted By donnydonny
Re: Artist only works with one specific cable

On Windows, a crossover cable is recommended for EUCON connectivity, whether it's the supplied cable or third-party.
Forum: Artist Series 09-15-2014, 05:16 PM
Replies: 2
Views: 3,208
Posted By donnydonny
Re: Bug in Artist Transport - saving soft keys

Do XML files get created for other apps when you open them while EuControl is open? For example, when EuControl is open launch Finder or Safari. Do XML files get created in the /MC_USER_SET__ROOT...
Forum: macOS 07-10-2014, 05:16 PM
Replies: 2
Views: 3,625
Posted By donnydonny
Re: Question about Avid's procedure for manual uninstall of PT 10 on Mavericks

Hey Christopher,

Being the person that wrote the support article in question, I thought it'd be best to be the one to answer your questions. The PT10 uninstaller will open on Mavericks but won't...
Forum: Artist Series 06-19-2014, 09:45 AM
Replies: 12
Views: 5,991
Posted By donnydonny
Re: Artist Mix Setting this up is killing me!!!

Try a stop/start in System Preferences > EUCON and then try PT again.

Or you can try trashing both EuControl (http://avid.force.com/pkb/articles/how_to/en431411) and PT prefs...
Forum: Artist Series 05-20-2014, 02:04 PM
Replies: 11
Views: 5,721
Posted By donnydonny
Re: Eucon not working with 11.1.3

Hey Frank,

As far as we know, there shouldn't be any specific issues with Pro Tools 11.1.3 and EuControl and I haven't been able to reproduce this issue per your descriptions. Everything seems to...
Forum: Artist Series 08-09-2013, 03:24 PM
Replies: 3
Views: 3,562
Posted By donnydonny
Re: Artist Control Surface Repair in the Philippines.

Hi AISM,

Unfortunately, we do not have an authorized repair center in the Philippines. The closest repair center for Artist controllers is Technical Workshops in Australia. Here is their contact...
Forum: Artist Series 05-28-2013, 10:39 AM
Replies: 10
Views: 4,652
Posted By donnydonny
Re: MC transport with PT 10

The commands you listed should work. I just tested on my system here and they work as expected.

You shouldn't have to connect to EuCon every time you run Pro Tools. Once you enable it, it should...
Forum: Artist Series 05-01-2013, 08:42 AM
Replies: 4
Views: 4,073
Posted By donnydonny
Re: Artist mix: use multiple faders simultaniously

1. What DAW/OS are you using?
2. What's considered a large session?
3. If you create a brand new session with 8 audio tracks, can you record automation to all 8 faders? If so, at what point does...
Forum: Artist Series 04-18-2013, 10:29 AM
Replies: 1
Views: 3,344
Posted By donnydonny
Re: Artist Control check EUCON version on page 74

I would assume that all of the version numbers here are from when the Pro Tools 10 AppSet was made. All of the versions and dates on the softkeys line up with the release of v2.6.2 except for the...
Forum: Artist Series 04-16-2013, 12:03 PM
Replies: 5
Views: 3,395
Posted By donnydonny
Re: Pls. advise how to get software update. Tried all.

Hey GregY,

Please get in touch with registration support and they can assist you. That will be 650-731-6100 and option 2 for Registration.

Or if you want to submit an online registration...
Forum: Artist Series 04-11-2013, 04:58 PM
Replies: 17
Views: 5,374
Posted By donnydonny
Re: Turn feature off on Artist Control knob.

The support code will be valid for however long it takes to resolve the issue, whether it's takes one call or five.
Forum: Artist Series 04-08-2013, 03:16 PM
Replies: 17
Views: 5,374
Posted By donnydonny
Re: Turn feature off on Artist Control knob.

To contact support, you'll need an Avid Support Code. If you don't already have one, you can purchase one from here (http://shop.avid.com/store/product.do?product=325333652462736). The ASC will then...
Showing results 1 to 25 of 36
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