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Posts Made By:
jeffro
Forum:
Licensing & Accounts
05-08-2023, 08:43 PM
Replies:
12
Question about upgrading from Pro Tools 11
Views:
2,120
Posted By
jeffro
Re: Question about upgrading from Pro Tools 11
Yes. You'll get a perpetual Pro Tools license, though the bonus plug-in licenses (e.g. Avid Complete Plug-In Bundle) would expire.
You'd surrender your Pro Tools 11 license/bundle and get a new...
Forum:
Pro Tools
05-02-2023, 11:23 AM
Replies:
2
12 Core Mac only Using 8 Cores for Pro Tools?
Views:
1,490
Posted By
jeffro
Re: 12 Core Mac only Using 8 Cores for Pro Tools?
Welcome to the community.
There's a previous thread (http://duc.avid.com/showthread.php?t=415900) on this topic and some info at the bottom of this KB...
Forum:
Pro Tools
04-27-2023, 08:00 AM
Replies:
2
FileCatalyst TransferAgent Upgrade?
Views:
725
Posted By
jeffro
Re: FileCatalyst TransferAgent Upgrade?
Hey Skip - This is for our Edit On Demand (https://www.avid.com/products/avid-edit-on-demand) video product so no need for action by Pro Tools users. We passed this on to the web team to see if they...
Forum:
Virtual Instruments
04-22-2023, 09:56 PM
Replies:
9
I need help with PlayCell and Palette Please!
Views:
2,947
Posted By
jeffro
Re: I need help with PlayCell and Palette Please!
Just to be sure... you ran the PlayCell Palette installer after downloading (or used Avid Link to install it)?
You should then have a Palette Series folder (with folders containing the .tfx files)...
Forum:
Pro Tools
04-18-2023, 05:59 PM
Replies:
5
Tracks Failing to Upload to Projects
Views:
1,231
Posted By
jeffro
Re: Tracks Failing to Upload to Projects
Welcome to the community.
Not seeing any issues with our cloud status, and just tested on my system with no problem creating/uploading/downloading Projects. Checking your account shows a Producer...
Forum:
Virtual Instruments
04-17-2023, 05:35 PM
Replies:
6
PlayCell authorization
Views:
1,948
Posted By
jeffro
Re: PlayCell authorization
PlayCell is authorized by a Pro Tools Artist, Studio or Ultimate license. It can be a subscription or perpetual license, and the Release Limit on a perpetual license is not a factor (so it will...
Forum:
Licensing & Accounts
04-16-2023, 08:19 PM
Replies:
23
Can you still activate a SIM card asset with iLok?
Views:
12,701
Posted By
jeffro
Re: Can you still activate a SIM card asset with iLok?
Check your email...
Forum:
Licensing & Accounts
04-15-2023, 01:56 PM
Replies:
3
Account not works
Views:
1,162
Posted By
jeffro
Re: Account not works
I see you have a case in progress. Until CS is able to review your case and account, if you are unable to log into https://my.avid.com/products then please try https://my.avid.com/esd. If that...
Forum:
Getting Started
04-14-2023, 10:14 AM
Replies:
6
Pro Tools Studio not installing?
Views:
2,038
Posted By
jeffro
Re: Pro Tools Studio not installing?
Too late to be helpful here, but note that if you've installed it on your first computer and still have the installer there you could copy that (Air Drop, thumb drive, etc.) to your second computer...
Forum:
macOS
04-13-2023, 10:59 PM
Replies:
15
Assist With Missing AIR Presets and .big File
Views:
3,608
Posted By
jeffro
Re: Assist With Missing AIR Presets and .big File
Sorry you had to jump through more hoops but glad to hear you are up and running.
It's in progress (similar to the AIR Effects installer fix now available).
Forum:
macOS
04-13-2023, 09:03 PM
Replies:
15
Assist With Missing AIR Presets and .big File
Views:
3,608
Posted By
jeffro
Re: Assist With Missing AIR Presets and .big File
Curious if you solved the missing .big file issue?
We did release a v2023.3.1 version of the AIR Effects Installer yesterday which fixes the presets issue on macOS. You should see that in Avid...
Forum:
Pro Tools
04-13-2023, 08:54 PM
Replies:
61
Sticky:
Main Counter early by 1 Tick in Grid Mode in 2023.3 [PT-299731]
Views:
15,818
Posted By
jeffro
Re: 2023.3 Grid Problems [PT-299731]
Don't have an ETA, but as stated earlier (https://duc.avid.com/showthread.php?p=2665945) I did pin this thread (so it's at the top of the PT subforum) and added the bug # for tracking. If this is...
Forum:
Getting Started
04-13-2023, 03:41 PM
Replies:
2
How to get meaningful support ???
Views:
704
Posted By
jeffro
Re: How to get meaningful support ???
Welcome to the community.
We have simplified the support form at Access the Support Center > My Equipment > Create a Case in my.avid.com (https://my.avid.com) (7 fields to documents your issue and...
Forum:
Licensing & Accounts
04-13-2023, 09:52 AM
Replies:
5
Confused about which package to purchase
Views:
1,546
Posted By
jeffro
Re: Confused about which package to purchase
Welcome to the community.
Correct, the second option is the one you'd need (from a reseller) since you own a Pro Tools 11 license. That will upgrade you from that older version to the current...
Forum:
Licensing & Accounts
04-13-2023, 09:52 AM
Replies:
2
Wrong iLok ID so can't activate Pro Tools
Views:
955
Posted By
jeffro
Re: Confused about which package to purchase
Welcome to the community.
Looks like this was fixed yesterday through your support case.
Forum:
General Discussion
04-12-2023, 10:59 PM
Replies:
1
Avid Website Account section
Views:
675
Posted By
jeffro
Re: Avid Website Account section
Please click View My Products, then Pro Tools Studio, then Reverify...
Forum:
AAX Plug-ins
04-11-2023, 05:16 PM
Replies:
2
Missing plugins and AVID link
Views:
1,630
Posted By
jeffro
Re: Missing plugins and AVID link
We can look into this, but for now please download the Xpand!2 installer from the Avid Download Center linked from my.avid.com (https://my.avid.com). If needed, here are direct links for Xpand!2...
Forum:
Getting Started
04-11-2023, 09:32 AM
Replies:
2
Pro Tools Intro doesn't show Avid Link
Views:
2,579
Posted By
jeffro
Re: Pro Tools Intro doesn't show Avid Link
There is one installer for all tiers - go ahead and install Pro Tools 2023.3 (from Avid Link, or by downloading the installer from my.avid.com/products (https://my.avid.com/products) > Pro Tools Into...
Forum:
Licensing & Accounts
04-11-2023, 09:25 AM
Replies:
23
Pro Tools not launching because iLok not recognize my licenses
Views:
8,397
Posted By
jeffro
Re: Pro Tools not lauching because Ilok not recognize my licenses
2020.12 was the last version of PT qualified on High Sierra. See avid.secure.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart...
Forum:
Licensing & Accounts
04-10-2023, 09:35 PM
Replies:
23
Pro Tools not launching because iLok not recognize my licenses
Views:
8,397
Posted By
jeffro
Re: Pro Tools not lauching because Ilok not recognize my licenses
Welcome to the community.
I checked your iLok account and I only see a single Pro Tools Ultimate Subscription trial license. This should be a bundle that includes a Pro Tools Studio Subscription...
Forum:
Licensing & Accounts
04-10-2023, 05:01 PM
Replies:
2
Someone help me with melodyne activation
Views:
1,996
Posted By
jeffro
Re: Someone help me with melodyne activation
Welcome to the community. Looks like CS was able to assist through your support case.
Third Party options are listed after Avid products, so look at the bottom of your list at my.avid.com/products...
Forum:
Virtual Instruments
04-05-2023, 11:01 AM
Replies:
5
Sonic Drops tab Disappears 10 seconds after opening Link
Views:
1,382
Posted By
jeffro
Re: Sonic Drops tab Disappears 10 seconds after opening Link
Thanks for reply, and for starting a support case. It is based on your product status so should be there for you. I'll check in the CS to see what's going on with your case - please watch for a case...
Forum:
Virtual Instruments
04-04-2023, 06:55 PM
Replies:
5
Sonic Drops tab Disappears 10 seconds after opening Link
Views:
1,382
Posted By
jeffro
Re: Sonic Drops tab Disappears 10 seconds after opening Link
Welcome to the community.
In Avid Link, click Preferences in the ••• menu, then click Clear Cache Files. Sign In again and click Sync Account in the ••• menu. Let us know the results, thanks!
Forum:
General Discussion
03-31-2023, 10:05 AM
Replies:
18
Avid's Terrible Website
Views:
4,977
Posted By
jeffro
Re: Avid's Terrible Website
Guessing you are referring to the items in List View as well as VIEW/HIDE, file links, etc. for products in Detailed View at my.avid.com/products (https://my.avid.com/products)? There are some...
Forum:
Post - Surround - Video
03-31-2023, 09:48 AM
Replies:
35
Dolby Renderer 5.0 ilok missing
Views:
7,062
Posted By
jeffro
Re: Dolby Renderer 5.0 ilok missing
I've seen that when using Chrome on macOS - it can't display the CAPTCHA which needs to be completed to then show the Submit button (reported to the webteam). I'll start up a case for you, please...
Showing results 1 to 25 of 500
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