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Search: Posts Made By: jeffro
Forum: Licensing & Accounts 06-22-2019, 05:08 PM
Replies: 3
Views: 259
Posted By jeffro
Re: License has expired in the futre

Looks like there was a series of billing errors (multiple failed attempts) back in Dec 2018, so I started a support case for you to get more info and get this resolved.
Forum: Post - Surround - Video 06-21-2019, 05:13 PM
Replies: 48
Views: 6,381
Posted By jeffro
Re: 5.1 file channel order

Sounds like just removing that first sentence should address this concern, but please reply if additional definition would help. Thanks!
Forum: Licensing & Accounts 06-21-2019, 11:40 AM
Replies: 6
Views: 421
Posted By jeffro
Re: 2019.5 not recognizing my PT Ultimate license on ilok 3

Sorry for the disruption. 2019.5 won't run on either since they both have a Release Limit date...
Forum: Licensing & Accounts 06-21-2019, 11:33 AM
Replies: 6
Views: 421
Posted By jeffro
Re: 2019.5 not recognizing my PT Ultimate license on ilok 3

Thinking you already solved this, but the screenshot shows an expired Pro Tools HD Plan. This was the license for the bonus plug-ins and was replaced by the Avid Complete Plug-in Bundle (also...
Forum: Licensing & Accounts 06-20-2019, 07:39 PM
Replies: 6
Views: 186
Posted By jeffro
Re: New perpetual license requires shipping?

Okay... Pro Tools Perpetual (Download) is available now on the Avid Store (http://shop.avid.com).
Forum: Post - Surround - Video 06-20-2019, 06:26 PM
Replies: 48
Views: 6,381
Posted By jeffro
Re: 5.1 file channel order

If you are referring to the last QA in the article ("Not at this time.") then yes, that was incorrect so was updated today. Our tech also added 7.1 info in the first QA pair. I guess it would have...
Forum: Pro Tools 2018 06-20-2019, 05:07 PM
Replies: 4
Views: 380
Posted By jeffro
Re: Playing track backwards?

Along with the Reverse plug-in, check our the Reverse button in some of the AudioSuite reverb and delay plugins - this gives you what used to require flipping the tape, printing the effect, then...
Forum: Licensing & Accounts 06-20-2019, 10:42 AM
Replies: 4
Views: 222
Posted By jeffro
Re: ProTools10 AirVirtual Instruments installer

Was this a boxed copy of PT10?
Forum: Licensing & Accounts 06-19-2019, 01:55 PM
Replies: 6
Views: 1,999
Posted By jeffro
Re: Unable to start ASC

Found a case in progress that's in the seller's name (also where the ASC was assigned), so that should be resolved soon.
Forum: Licensing & Accounts 06-19-2019, 01:45 PM
Replies: 6
Views: 1,999
Posted By jeffro
Re: Unable to start ASC

Sorry for the trouble, will get a case going for you...
Forum: Pro Tools 9 06-19-2019, 01:40 PM
Replies: 5
Views: 434
Posted By jeffro
Re: Install Error Message in El Capitan: OS Version 10.6.2 or higher required?!

Sorry I even responded to that part... maybe we can just consider this one our personal Y2K. :o
Forum: Pro Tools 9 06-19-2019, 01:36 PM
Replies: 5
Views: 434
Posted By jeffro
Re: Install Error Message in El Capitan: OS Version 10.6.2 or higher required?!

There was no precedent to check for a double digit point release since IIRC Apple had never used one prior to 10.10 (9.2.2, 8.6, 7.6, 6.0.8, 5.1, 4.1, etc.). Mac OS X 10.10 was released 3 years after...
Forum: Licensing & Accounts 06-19-2019, 12:27 PM
Replies: 6
Views: 186
Posted By jeffro
Re: New perpetual license requires shipping?

Update... we are converting the product on the Avid store from a boxed copy to a digital download. Will reply again when completed.
Forum: Pro Tools 12 06-15-2019, 10:12 AM
Replies: 2
Views: 216
Posted By jeffro
Re: Could not import audio

Pro Tools 12 (http://avid.force.com/pkb/articles/download/Pro-Tools-12-8-3-Release-Info) is not qualified on Mojave.

Search "Could not complete the import audio command" in the Knowledge Base...
Forum: Licensing & Accounts 06-15-2019, 09:49 AM
Replies: 25
Views: 2,649
Posted By jeffro
Re: From 9 upgrade ?

You are still lumping Perpetual and Subscription together even though they are different.

Think of it like owning (perpetual) vs renting (subscription).

When you own something...
Forum: Licensing & Accounts 06-12-2019, 12:58 AM
Replies: 25
Views: 2,649
Posted By jeffro
Re: From 9 upgrade ?

Both are qualified (http://avid.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart).
Forum: Licensing & Accounts 06-12-2019, 12:55 AM
Replies: 7
Views: 466
Posted By jeffro
Re: Avid link showing plugins i dont own.

It should be showing what's in your Avid account (http://my.avid.com/products). If not, we should get more info to check this out.
Forum: Pro Tools | Control 06-08-2019, 10:45 PM
Replies: 3
Pan
Views: 468
Posted By jeffro
Re: Pan

Same here... will start a case for you and log this.
Forum: Pro Tools | First Discussion 06-08-2019, 02:01 PM
Replies: 2
Views: 238
Posted By jeffro
Re: my pro tools failed to download

Welcome to the community.

You can download the installer from your Avid account:

my.avid.com/products (http://my.avid.com/products) > Pro Tools | First > Product Details and Download Links > ...
Forum: Pro Tools | First Discussion 06-08-2019, 01:55 PM
Replies: 6
Views: 621
Posted By jeffro
Re: Open old .ptf files in Pro Tools First?

Welcome to the community.

The Pro Tools SE ref guide said session files could be opened by Pro Tools, so please try File > Convert Session... in PTF and let us know the results. Thanks!
Forum: Licensing & Accounts 06-08-2019, 01:28 PM
Replies: 25
Views: 2,649
Posted By jeffro
Re: From 9 upgrade ?

You could check it out using the Pro Tools Trial (https://my.avid.com/get/pro-tools-ultimate-trial) (on a clone of your system drive if possible) to see if the current version works for you.
Forum: Licensing & Accounts 06-07-2019, 09:25 PM
Replies: 25
Views: 2,649
Posted By jeffro
Re: From 9 upgrade ?

There are 2 license types: Perpetual and Subscription.

It's easy to lump everything together and call it subscription, and having the Annual Subscription and Perpetual Upgrade both priced at $299...
Forum: Licensing & Accounts 06-06-2019, 12:25 PM
Replies: 4
Views: 806
Posted By jeffro
Re: Avid master account

Yes, please contact Avid CS (https://www.avid.com/learn-and-support/contact-audio-and-music-support#Create-a-case) to provide your info and have these changes made.
Forum: Pro Tools 2019 06-06-2019, 11:02 AM
Replies: 10
Views: 561
Posted By jeffro
Re: Total breakdown 12.9.5

Pete Gates and the DUC to the rescue... thanks all! If you see this again and can't solve it best to Save Log and attach that to a support case, or start a support case and put the case# into the...
Forum: Licensing & Accounts 06-05-2019, 10:41 PM
Replies: 3
Views: 328
Posted By jeffro
Re: No installer for pro tools 8

NVM... found your support case and will respond there.
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