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Search: Posts Made By: Artist PM
Forum: Avid S1, S3, Dock and Control 09-02-2015, 05:51 PM
Replies: 19
Views: 10,416
Posted By Artist PM
Re: Avid S3 suport plan clarification please.

I called the dialog irrational and hostile, as you have compared my direct and honest exchanges about very straightforward software development to a completely unrelated and negatively charged...
Forum: Avid S1, S3, Dock and Control 09-02-2015, 08:05 AM
Replies: 64
Views: 51,539
Posted By Artist PM
Re: Control won't connect - what am I missing?

Hi guys -
A couple things here

Best configuration:
Mac connected via Ethernet cable to a wireless router
Connect iPad to 5 GHz band of WiFi

2.4 GHz can cause issues - not only with PTC but...
Forum: Avid S1, S3, Dock and Control 09-02-2015, 07:54 AM
Replies: 19
Views: 10,416
Posted By Artist PM
Re: Avid S3 suport plan clarification please.

Barry,

I've been straightforward, honest, and transparent. I've posted my work email address so we can discuss offline.
This public conversation has become irrational and hostile. Unless you...
Forum: Avid S1, S3, Dock and Control 09-01-2015, 05:49 PM
Replies: 19
Views: 10,416
Posted By Artist PM
Re: Avid S3 suport plan clarification please.

It really depends on where the bug is.

On the EUCON side, any bug fixes that can happen exogenous to DAW work are delivered in EuControl. These are bugs relevant to any DAW no matter what...
Forum: Avid S1, S3, Dock and Control 09-01-2015, 02:35 PM
Replies: 19
Views: 10,416
Posted By Artist PM
Re: Avid S3 suport plan clarification please.

You have a good understanding of the situation, this is an accurate post.

JC
Forum: Artist Series 08-31-2015, 01:54 PM
Replies: 9
Views: 4,255
Posted By Artist PM
Re: Eucontrol works like c***

Send an email to me at john.haydon@avid.com


JC
Forum: Artist Series 08-31-2015, 01:34 PM
Replies: 9
Views: 4,255
Posted By Artist PM
Re: Eucontrol works like c***

In that case I suggest you use your complimentary ASC that comes with Artist Series, and work with customer care to document your case, locate your issues, and resolve them.

JC
Forum: Artist Series 08-31-2015, 01:23 PM
Replies: 15
Views: 5,461
Posted By Artist PM
Re: Advice: used mc control - should I buy?

We have not experienced a high volume of complaints for mechanical or cosmetic failures for Artist Transport. If you bought this before the Avid acquisition, there are several differences in supply...
Forum: Artist Series 08-31-2015, 01:20 PM
Replies: 9
Views: 4,255
Posted By Artist PM
Re: Eucontrol works like c***

You are on a much older configuration.
If you are going to connect direct, we recommend that you look into setting a manual IP address for your Artist device.
You will find instructions in your...
Forum: Avid S1, S3, Dock and Control 08-31-2015, 01:18 PM
Replies: 19
Views: 10,416
Posted By Artist PM
Re: Avid S3 suport plan clarification please.

You'll have access to EuControl without a support contract.

The issue is that your results may vary on legacy software as half of making S3 (and all EUCON devices) work well with DAWs is DAW...
Forum: Avid S1, S3, Dock and Control 08-31-2015, 01:12 PM
Replies: 17
Views: 10,395
Posted By Artist PM
Re: S-3 vs D-Command

Barry,

we have a lot to do here, developing products, researching new opportunities, and working together across teams (and companies) to make things happen.

We can't be on the boards 24/7. ...
Forum: Avid S1, S3, Dock and Control 08-31-2015, 01:10 PM
Replies: 17
Views: 10,395
Posted By Artist PM
Re: S-3 vs D-Command

You'll have access to EuControl without a support contract.

The issue is that your results may vary on legacy software as half of making S3 (and all EUCON devices) work well with DAWs is DAW...
Forum: Avid S1, S3, Dock and Control 08-26-2015, 03:57 PM
Replies: 17
Views: 10,395
Posted By Artist PM
Re: S-3 vs D-Command

This is partly true.

EuControl and EUCON in the Artist/S3 world are conduits for features delivered by adapters.

You pay for access to adapters when you buy the control surface.

Features...
Forum: Avid Pro Mixing General Discussion 08-26-2015, 03:51 PM
Replies: 55
Views: 33,281
Posted By Artist PM
Re: S3 or D-command?

With EuControl/Artist/S3, features are delivered in adapters. The Pro Tools adapter gets features first.

That's why there is an advantage to being on the latest version of Pro Tools when you have...
Forum: Avid S1, S3, Dock and Control 08-26-2015, 03:42 PM
Replies: 17
Views: 10,395
Posted By Artist PM
Re: S-3 vs D-Command

This is about as close to the truth as you can get.

With EuControl/Artist/S3, features are delivered in adapters. The Pro Tools adapter gets features first.

That's why there is an advantage to...
Forum: Avid S1, S3, Dock and Control 08-26-2015, 03:21 PM
Replies: 19
Views: 10,416
Posted By Artist PM
Re: Avid S3 suport plan clarification please.

Hey Kriszuki,

EuControl software releases/control surfaces do not require support plans.

With EuControl/Artist/S3, features are delivered in adapters. The Pro Tools adapter gets features first....
Forum: Artist Series 08-19-2015, 09:08 PM
Replies: 25
Views: 15,611
Posted By Artist PM
Re: Eucon 3.3 and again, the lack of requested features.

Thanks for this post.
You make some really good points here, and they are well received.
We know we have ground to cover and trust to earn.

It's our intention to start with the Artist, S3, and...
Forum: Avid S1, S3, Dock and Control 08-19-2015, 07:30 PM
Replies: 25
Views: 11,634
Posted By Artist PM
Re: Thanks Avid!

Eric, send me an email at john.haydon@avid.com
we want to learn about your connectivity issues.

JC
Forum: Avid S1, S3, Dock and Control 08-19-2015, 07:29 PM
Replies: 25
Views: 11,634
Posted By Artist PM
Re: Thanks Avid!

We're looking at a lot of applications for EUCON on mobile devices - including phones and watches.

We should all think big and come up with really cool ideas here.

JC
Forum: Avid S1, S3, Dock and Control 08-19-2015, 07:21 PM
Replies: 25
Views: 11,634
Posted By Artist PM
Re: Thanks Avid!

We are a different team and work on a different release cadence than Pro Tools support releases.

We are investigating restoring meters with 11.3.1, which was never supported or qualified,...
Forum: Artist Series 08-19-2015, 07:18 PM
Replies: 25
Views: 15,611
Posted By Artist PM
Re: Eucon 3.3 and again, the lack of requested features.

They are competitive protocols, and you have just reinforced my point - unlike other connectivity protocols, EUCON is actively developed for features and bug fixes.

Expect fixes from this board...
Forum: Artist Series 08-19-2015, 05:10 PM
Replies: 25
Views: 15,611
Posted By Artist PM
Re: Eucon 3.3 and again, the lack of requested features.

It's not in beta. We can admittedly add a ton of features to the app. We released a small set of features with solid connectivity because we wanted you to tell us what you want.

We are going to...
Forum: Artist Series 08-19-2015, 05:08 PM
Replies: 25
Views: 15,611
Posted By Artist PM
Re: Eucon 3.3 and again, the lack of requested features.

Mackie Control
HUI
OSC
MIDI
Steinberg proprietary protocols

All competitive protocols.

We did something no other company had done at the time. Ethernet bi-directional control with higher...
Forum: Artist Series 08-18-2015, 01:10 PM
Replies: 6
Views: 3,993
Posted By Artist PM
Re: Managing sofkey pages?

We are increasing our bandwidth to be more inclusive of Ideascale features. We won't always get the highest rated features in
- in stack ranked order -
because there are uncertainties in software...
Forum: Avid S1, S3, Dock and Control 08-18-2015, 09:28 AM
Replies: 4
Views: 3,576
Posted By Artist PM
Re: Icon type "Snapshots" on S3?

We source feature requests from beta, Ideascale, have quite a few sets of feet on the ground talking to customers, and we do get out of the building pretty often to visit studios ourselves!

This...
Showing results 1 to 25 of 251

 
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