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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Today, 11:36 AM
Replies: 3
Views: 91
Posted By jeffro
Re: Pro Tools 11 free 30-day trial error? HELP

Confirmed the problem, sorry for the trouble! Reported to our webteam and started a support case to get your info. Please look for a case notice email.
Forum: Licensing & Accounts 07-13-2018, 01:14 PM
Replies: 3
Views: 175
Posted By jeffro
Re: Pro Tools Ultimate

You mention perpetual and subscription which are different things. Thinking you meant Upgrade Plan since that's what's included with a perpetual license.

If you buy a Perpetual license it...
Forum: Licensing & Accounts 07-13-2018, 11:37 AM
Replies: 2
Views: 96
Posted By jeffro
Re: digi link license

The Pro Tools DigiLink I/O license (http://www.avid.com/licenses/pro-tools-digilink-io-license) is perpetual (never expires) and only one is needed per HDX or HD|Native system.
Forum: Licensing & Accounts 07-13-2018, 11:31 AM
Replies: 3
Views: 154
Posted By jeffro
Re: Trying to renew

Sorry if I'm missing some info here (feel free to correct me) but your post is about a Pro Tools Ultimate Subscription. That's different than an Upgrade Plan.

The subscription is good for one year...
Forum: Licensing & Accounts 07-10-2018, 11:02 PM
Replies: 12
Views: 1,853
Posted By jeffro
Re: Problem with ASC code to transfer my licence

Looks like this was handled via support case. Will escalate this one to IT as well since it didn't allow for case creation.
Forum: Licensing & Accounts 07-10-2018, 10:46 PM
Replies: 2
Views: 181
Posted By jeffro
Re: Plugin not authorised

Sorry for the confusion. Space is a bit unique as far as name and license changes, and we've tried to document all of this at avid.force.com/pkb/articles/Troubleshooting/Space-License-Information...
Forum: Pro Tools 2018 07-07-2018, 04:36 PM
Replies: 6
Views: 486
Posted By jeffro
Re: Is Upgrading Worth It?

It might might be worth reviewing the release notes (http://avid.force.com/pkb/articles/ReadMe/Pro-Tools-Release-Notes) to see what's changed.
Forum: Virtual Instruments 07-02-2018, 11:08 AM
Replies: 11
Views: 467
Posted By jeffro
Re: Plugin's don't record

Welcome to the community.

Sounds like you have Boom on an Audio Track, but it's more commonly used on an Instrument Track since you'd be recording MIDI notes (which then trigger Boom).

Might...
Forum: Licensing & Accounts 07-01-2018, 08:57 PM
Replies: 5
Views: 1,020
Posted By jeffro
Re: Problem with Avid Application Manager

Welcome to the community.


Started a case for you.
Forum: Licensing & Accounts 07-01-2018, 08:09 PM
Replies: 4
Views: 345
Posted By jeffro
Re: Additional Value Content is included now?

The Complete Plug-In Bundle installer will install 64-bit versions of the plug-ins (the product page specifies "64-bit versions of Pro Tools | First, Pro Tools, or Pro Tools | Ultimate" in the...
Forum: Licensing & Accounts 07-01-2018, 07:59 PM
Replies: 1
Views: 195
Posted By jeffro
Re: Application Manager - Unknown Error

Not seeing that here. Please check out the steps in section 4 of http://avid.force.com/pkb/articles/Troubleshooting/Application-Manager-Troubleshooting to see if that helps. Thanks.
Forum: Licensing & Accounts 07-01-2018, 07:51 PM
Replies: 1
Views: 201
Posted By jeffro
Re: Not provided with license

Checked the account based on your community email address, and I see a Pro Tools Perpetual Bundle (with 10/11/12) deposited today to the iLok User ID linked from your my.avid.com (http://my.avid.com)...
Forum: Pro Tools Software (Mac) 06-27-2018, 12:45 PM
Replies: 9
Views: 364
Posted By jeffro
Re: New install can't see HD Native Thunderbolt or I/O hardware

Found an account based on your email and see you have the Pro Tools Ultimate bundle that includes the Pro Tools DigiLink I/O license. Your case is in the queue for support...
Forum: Pro Tools Software (Mac) 06-27-2018, 12:37 PM
Replies: 9
Views: 364
Posted By jeffro
Re: New install can't see HD Native Thunderbolt or I/O hardware

Do have a Pro Tools DigiLink I/O license activated to your iLok? I'll start a support case to get your account info... please watch for a case notice email.
Forum: Licensing & Accounts 06-25-2018, 11:21 AM
Replies: 12
Views: 1,853
Posted By jeffro
Re: Problem with ASC code to transfer my licence

Sorry for the trouble. I see you have a support case started so CS should be able to use that for the Transfer of Ownership (please reply to the case notice and attach the completed form...
Forum: Licensing & Accounts 06-25-2018, 11:14 AM
Replies: 11
Views: 1,042
Posted By jeffro
Re: Does new purchase of PT include prior versions?

Your account has been fixed, so you can link the iLok User ID (https://my.avid.com/account/ilok/DefaultILok) that has your Pro Tools 10 license and purchase the upgrade.



Software releases are...
Forum: Licensing & Accounts 06-24-2018, 09:54 PM
Replies: 11
Views: 1,042
Posted By jeffro
Re: Does new purchase of PT include prior versions?

The upgrade is based on your Pro Tools license. Avid CS should be able to get your account fixed so you can link your iLok User ID and do the upgrade.
Forum: Licensing & Accounts 06-24-2018, 09:18 PM
Replies: 11
Views: 1,042
Posted By jeffro
Re: Does new purchase of PT include prior versions?

The Upgrade is linked from http://www.avid.com/pro-tools/upgrades-and-renewals though you could purchase it from a reseller (http://www.avid.com/find-a-reseller) if desired.

Sorry to hear that. I...
Forum: Licensing & Accounts 06-24-2018, 08:33 AM
Replies: 3
Views: 341
Posted By jeffro
Re: Avid Application Manager stuck on "Getting Subscription Data"

Glad to hear it's fixed. Those steps are all listed on the kb I linked to (section 4) but we can update that if it needs to be more clear. Thanks.
Forum: Licensing & Accounts 06-23-2018, 02:24 PM
Replies: 12
Views: 5,137
Posted By jeffro
Re: Reactivate Pro Tools after expired subscription?

Welcome to the community.

I see your support case is in progress and the rep provided a temp license. Please check the case notice email and reply to that (or call...
Forum: Licensing & Accounts 06-23-2018, 02:14 PM
Replies: 3
Views: 341
Posted By jeffro
Re: Avid Application Manager stuck on "Getting Subscription Data"

Can't reproduce that here (tried multiple accounts).

Please let us know if the How do I troubleshoot if App Man freezes or gets stuck on Initializing section from...
Forum: Licensing & Accounts 06-23-2018, 02:07 PM
Replies: 3
Views: 634
Posted By jeffro
Re: Used PT license and my Avid account

Not transferable in iLok License Manager, but can through a Transfer of Ownership (http://avid.force.com/pkb/articles/FAQ/en363631). In this case the original owner included the accounts as part of...
Forum: Licensing & Accounts 06-23-2018, 02:04 PM
Replies: 11
Views: 1,042
Posted By jeffro
Re: Does new purchase of PT include prior versions?

Only if you want to continue getting new releases beyond the year that's included with an Upgrade Plan. If your Upgrade Plan expires you can continue with the version(s) provided since you have a...
Forum: Licensing & Accounts 06-23-2018, 01:40 PM
Replies: 5
Views: 784
Posted By jeffro
Re: Charged for something I did not buy

Reviewed your account and case again and I don't see where you are being billed for anything. The amount also doesn't seem to match.



Your Upgrade Plan does have a credit card attached, but...
Forum: Licensing & Accounts 06-23-2018, 01:12 PM
Replies: 5
Views: 410
Posted By jeffro
Re: two licenses on one iLok .. one Perpetual And one Subscription

Expired subscription or NFR licenses will prevent PT or plug-ins from running, so best to deactivate (and Hide) those that have expired.
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