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Search: Posts Made By: DigiTechSupt
Forum: Pro Tools 2021 04-21-2021, 11:17 AM
Replies: 5
Views: 202
Posted By DigiTechSupt
Post Re: system ID not accepted

Hello Jonathan,

Your Pro Tools Ultimate Update Plan is not showing the correct support entitlement. We have reported this to our team to fix it.

Best regards,
DTS
Forum: Pro Tools 2021 04-21-2021, 11:15 AM
Replies: 5
Views: 202
Posted By DigiTechSupt
Post Re: system ID not accepted

Hello Chuck,

Pro Tools Software Update Plans and Subscriptions only include online (webcase) support. Please refer to https://www.avid.com/learn-and-support/avid-advantage-support-plans for this...
Forum: Pro Tools | First Discussion 03-31-2021, 06:14 AM
Replies: 1
Views: 253
Posted By DigiTechSupt
Crash on some Windows 10 systems

⚠️Known Issue⚠️
PTFirst crashing on some Windows 10 systems upon opening/creating a project.
It may happen on different Windows 10 systems and builds. The root causing the crash is currently being...
Forum: Licensing & Accounts 02-26-2021, 11:05 AM
Replies: 6
Views: 262
Posted By DigiTechSupt
Re: ILok Probs?

Hello clusterer,

There was a brief interruption to iLok Cloud services in Europe Feb 26, 17:28 that was resolved Feb 26, 17:30.

All systems are operational [2021-02-26 18:55:11 GMT]

Please...
Forum: Technical Alerts 02-08-2021, 08:14 AM
Replies: 1
Views: 2,054
Posted By DigiTechSupt
Exclamation iLok Maintenance Scheduled for Feb 20 2021 @ 8a PST

Customers with Avid products that use iLok copy protection should be aware that on Saturday, February 20, 2021 from 8:00 AM to 10:00 AM PST (11:00 AM to 1:00 PM EST, 16:00 to 18:00 GMT), iLok.com...
Forum: Licensing & Accounts 01-26-2021, 08:56 PM
Replies: 11
Views: 950
Posted By DigiTechSupt
Post Re: Another reinstatement question

Hello Andrew,

That is the right product to upgrade from a Pro Tools 9/higher license assuming you are eligible for academic pricing (check that here (https://www.avid.com/academic-eligibility)).
...
Forum: Licensing & Accounts 01-16-2021, 01:10 PM
Replies: 2
Views: 472
Posted By DigiTechSupt
Re: System id not found in avid account

Hello,

These would need to be handled by Avid CS so please start a support case through the Support Center in my.avid.com (http://my.avid.com) or watch for a case notice email if you have already...
Forum: Licensing & Accounts 01-14-2021, 09:41 AM
Replies: 2
Views: 660
Posted By DigiTechSupt
Re: Purchased Mackie CR3-X's, registered but don't have 'Musician Collection' Plugins

Hi,

Sent you an Email through a support case. Should be all set now. You can check the Email for further info.
Thank you,
Tope
Forum: Licensing & Accounts 01-14-2021, 09:30 AM
Replies: 2
Views: 472
Posted By DigiTechSupt
Re: Reinstatement Plan issue, Avid stops to reply

Jeffro's already on this. Please check your Email for updates.
Thanks!
-Tope
Forum: Licensing & Accounts 01-14-2021, 09:20 AM
Replies: 2
Views: 365
Posted By DigiTechSupt
Re: Ilok or computer?

If you're on Pro Tools 2018 and later, you have the option to activate it using the iLok Cloud but not directly on your computer. You'll need to be connected to the internet while using Pro Tools if...
Forum: Licensing & Accounts 01-14-2021, 09:17 AM
Replies: 4
Views: 672
Posted By DigiTechSupt
Re: Can’t locate new ASC number for replacement license

Hi,
Please check your https://my.avid.com/products/notyetdownloaded
It might have not yet been activated.

Thanks
-Tope
Forum: Licensing & Accounts 01-14-2021, 08:48 AM
Replies: 1
Views: 316
Posted By DigiTechSupt
Re: PT 2019.6 educational support plan has expired

Hi,
Just a note that there are still no version of Pro Tools officially supported and tested on Big Sur.
https://avid.secure.force.com/pkb/articles/en_US/Compatibility/macOS-Big-Sur-Support
If you...
Forum: Licensing & Accounts 01-11-2021, 10:42 AM
Replies: 21
Views: 2,793
Posted By DigiTechSupt
Re: reinstatement question

I've alerted the licensing team on this. You'll receive an Email with further info.

Thanks!
-Tope
Forum: Licensing & Accounts 01-10-2021, 12:12 PM
Replies: 21
Views: 2,793
Posted By DigiTechSupt
Re: reinstatement question

Hi,

I've just checked and this is all set now. Please check your iLok License Manager.

Thanks.
-Tope
Forum: Licensing & Accounts 01-10-2021, 11:49 AM
Replies: 2
Views: 386
Posted By DigiTechSupt
Re: PT 12.2 Academic license reading issues

Hi,
Should be all set now. Please check your iLok License Manager and activate the license for your 12.2 version.
I've also sent an Email through the support case I've started.
Thanks
-Tope
Forum: Pro Tools 2020 01-07-2021, 09:36 AM
Replies: 5
Views: 606
Posted By DigiTechSupt
Re: Autotune three month trial

The 8 digit code should appear automatically on the space provided, but if it's not appearing, you can check on the URL space after clicking on "download your free 3 months" link....
Forum: Licensing & Accounts 01-07-2021, 05:57 AM
Replies: 18
Views: 866
Posted By DigiTechSupt
Re: Help for a novice using pro tools 8.5le and now need to upgrade

Hi Stuart,
Only option to upgrade is to purchase a Perpetual license or a subscription license. You can purchase this at https://www.avid.com/audio-recording-software or through authorized Avid...
Forum: Licensing & Accounts 01-05-2021, 12:05 PM
Replies: 25
Views: 1,786
Posted By DigiTechSupt
Re: Pro Tools license not deposited with a new Subscription

Hi This should be all set now. Please check your iLok License manager and let us know if the license is still not present.

Thank you,
-Tope
Forum: Licensing & Accounts 01-04-2021, 10:14 AM
Replies: 1
Views: 361
Posted By DigiTechSupt
Re: Support Plan Renewal lapsed by one day, does not accept the code

Hi,

I've sent an Email through the support case. Please respond on the Email with the code you're trying to use.

Thanks!
-Tope
Forum: Licensing & Accounts 01-03-2021, 10:45 AM
Replies: 6
Views: 913
Posted By DigiTechSupt
Re: Is it ok to start 2nd subscription or demo while waiting support for first case?

Sorry about that. I've escalated this to the licensing team. A temporary license has been deposited to your account while this is being fixed. You can activate the temp license to be able to use your...
Forum: Licensing & Accounts 01-03-2021, 08:35 AM
Replies: 25
Views: 1,786
Posted By DigiTechSupt
Re: pro tools/ilok license problems

I've seen the support case you've opened. A temporary license has been deposited. Please use this while the main license is being sorted.

Thank you,
-Tope
Forum: Licensing & Accounts 01-03-2021, 08:31 AM
Replies: 25
Views: 1,786
Posted By DigiTechSupt
Re: Don't See PT in ILM

Thanks for the info! I've forwarded this to the licensing team.

-Tope
Forum: Licensing & Accounts 01-03-2021, 07:15 AM
Replies: 7
Views: 835
Posted By DigiTechSupt
Re: Log into Salesforce to submit case???

hi, sorry about that. Have you already tried submitting through http://avid.force.com/Support/RegistrationCaseCreation
Can you give the case number so we can bump it up the team?

Thanks,
Tope
Forum: General Announcements 12-02-2020, 09:49 AM
Replies: 0
Views: 2,278
Posted By DigiTechSupt
Fourth Annual ACA Vote

New - The 4th ACA Online Voting starts today 12.2.2020 - VOTE!


The 4th Avid Customer Association | Online Voting starts today 12.2.2020 - VOTE!

The Avid Customer Association has just opened...
Forum: ICON & C|24 10-04-2020, 03:03 PM
Replies: 27
Views: 4,034
Posted By DigiTechSupt
Re: C24 but Ethernet enabled causes instant 9093 PT12.4

Hi,

I've just checked and it's already been fixed on September 28. Can you check now?

Thanks,
Tope
Showing results 1 to 25 of 500

 
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