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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Yesterday, 08:40 PM
Replies: 2
Views: 150
Posted By jeffro
Re: What version of Pro Tools is this? (Photo Inside)

Welcome to the community and congrats on winning!

Pro Tools software is available as either perpetual or subscription. Looks like that's a perpetual license (included with an Upgrade Plan which...
Forum: Licensing & Accounts 06-20-2018, 10:04 PM
Replies: 1
Views: 105
Posted By jeffro
Re: How to download legacy products

Your account shows the most recent version(s) of each installer for the licenses you own. You can find older Pro Tools 10.x installers in our knowledge base...
Forum: Licensing & Accounts 06-20-2018, 08:52 PM
Replies: 3
Views: 214
Posted By jeffro
Re: Reinstatement give me older versions of pro tools?

I think you are referring to an Upgrade Plan (with a perpetual license), since Reinstatement doesn't apply to Subscriptions (temp license). If that's the case then yes.

The Pro Tools upgrade...
Forum: Pro Tools 2018 06-20-2018, 08:38 PM
Replies: 7
Views: 191
Posted By jeffro
Re: How to install 2 versions of Protools

Launch iLok License Manager and sign in, then go to File > Close Cloud Session. If your Pro Tools license bundle was activated in your iLok Cloud Session then it won't be available for activation to...
Forum: Post - Surround - Video 06-13-2018, 11:28 AM
Replies: 9
Views: 551
Posted By jeffro
Re: Avid Support ExpertPlus contract.....wheres the support?...

Thanks for the reply Mark, and sorry that the info from CS didn't help. This thread was started for ExpertPlus Support which is for current products. Your case was about HD Hardware that had reached...
Forum: Pro Tools 2018 06-12-2018, 11:05 PM
Replies: 25
Views: 1,469
Posted By jeffro
Re: Why does my iLok software have to up to date to run Pro Tools 2018?

Curious as well what version you had installed at the time. Any chance you can share the exact dialog text or a screenshot? There was a change back in August 2017 which was noted in Tech Alerts...
Forum: Licensing & Accounts 06-12-2018, 07:02 PM
Replies: 2
Views: 487
Posted By jeffro
Re: My iLok Account won't show my Subscription

Welcome to the community.


Quick (and very late) followup... you had multiple accounts so CS revoked and redeposited your licenses. Hope that helped!
Forum: Licensing & Accounts 06-12-2018, 06:54 PM
Replies: 2
Views: 308
Posted By jeffro
Re: Used PT license and my Avid account

You should be okay with this, but will reply via case to get more info.
Forum: Licensing & Accounts 06-12-2018, 06:49 PM
Replies: 1
Views: 178
Posted By jeffro
Re: Renewal or Upgrade?

The 30-day grace period is for Upgrade Plans with perpetual licenses. Your case shows you had a Pro Tools HD Annual Subscription (https://shop.avid.com/ccrz__ProductDetails?sku=DYNA20001) that ended...
Forum: Licensing & Accounts 06-12-2018, 06:43 PM
Replies: 1
Views: 182
Posted By jeffro
Re: Billing country and state cannot be changed because you have active subscriptions

Welcome to the community. This is something Avid would need to handle, and the support team is working on it.
Forum: Licensing & Accounts 06-12-2018, 06:36 PM
Replies: 3
Views: 266
Posted By jeffro
Re: 'Subscription License has expired'

Support (http://avid.force.com/pkb/articles/faq/How-do-I-use-my-support-services) is included with your subscription, so you can start a support case or call to get this solved. I deposited temp...
Forum: Licensing & Accounts 06-12-2018, 06:28 PM
Replies: 4
Views: 416
Posted By jeffro
Re: Charged for something I did not buy

Checked your case and it shows this is not a charge from Avid. The Complete Plug-in Bundles are annual subscriptions provided at no cost since you had Plug-In and Support Plans that were active when...
Forum: Licensing & Accounts 06-12-2018, 06:18 PM
Replies: 2
Views: 493
Posted By jeffro
Re: Additional Value Content is included now?

We discontinued the Plug-Ins and Support Plan, but new purchases and subscriptions still include those bonus plug-ins (http://www.avid.com/pro-tools/included-plug-ins#Bonus-plug-ins). Pro Tools...
Forum: Post - Surround - Video 06-12-2018, 04:11 PM
Replies: 9
Views: 551
Posted By jeffro
Re: Avid Support ExpertPlus contract.....wheres the support?...

A couple recent cases of yours showed crashing and playback dropouts that were fixed by upgrading to 12.7.1. Guessing there have been more interactions than this based on your comments so please let...
Forum: Post - Surround - Video 06-12-2018, 04:05 PM
Replies: 9
Views: 551
Posted By jeffro
Re: Avid Support ExpertPlus contract.....wheres the support?...

Most recent case showed that the logs you submitted didn't contain anything definitive, so the support rep provided some troubleshooting steps for your Pro Tools HD 10 system. Did those steps not...
Forum: Post - Surround - Video 06-12-2018, 03:58 PM
Replies: 9
Views: 551
Posted By jeffro
Re: Avid Support ExpertPlus contract.....wheres the support?...

Sorry that we dropped the ball here. One of our moderators escalated this and I believe a support rep is working on your clocking issue.
Forum: Pro Tools 2018 06-09-2018, 04:58 PM
Replies: 4
Views: 286
Posted By jeffro
Re: Have to manually update the channel instrument every time you change an insert?

Not seeing that here - selecting a different VI on an Instrument Track changes the VI, and the MIDI on that track then triggers the new VI (the Instrument settings update automatically). Please...
Forum: Pro Tools Software (Mac) 06-09-2018, 01:17 PM
Replies: 3
Views: 331
Posted By jeffro
Re: How did I do that?!?

What gets displayed can be changed from the Mix Window View Selector button (bottom left of the Mix window) or the Mix Window Views (View menu). Perhaps you selected All at the bottom of one of...
Forum: Pro Tools 2018 06-06-2018, 09:35 PM
Replies: 3
Views: 220
Posted By jeffro
Re: Missing stock plugins

Glad you found Trim (http://resources.avid.com/SupportFiles/PT/Audio_Plug-Ins_Guide_2018.4.pdf#G78.1227655). It is a mono plug-in and is also available in multi-mono format (with channels linked by...
Forum: Licensing & Accounts 06-06-2018, 02:18 PM
Replies: 9
Views: 344
Posted By jeffro
Re: Install / Activate TL Space TDM ?

Started a support case to get this solved. Please look for a case notice email and reply to that. Thanks!
Forum: Licensing & Accounts 06-06-2018, 09:40 AM
Replies: 9
Views: 344
Posted By jeffro
Re: Install / Activate TL Space TDM ?

Screenshot didn't make it... what's the exact name of the license in your iLok account?
Forum: Licensing & Accounts 06-05-2018, 08:58 PM
Replies: 9
Views: 344
Posted By jeffro
Re: Install / Activate TL Space TDM ?

Those pages/links time out so you need to start at avid.com/plugins/space#Download (http://www.avid.com/plugins/space#Download)
...
Forum: Virtual Instruments 06-05-2018, 01:43 PM
Replies: 263
Views: 86,950
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

I'll look into these and follow up via support cases.
Forum: Licensing & Accounts 06-01-2018, 10:55 PM
Replies: 5
Views: 382
Posted By jeffro
Re: Pro tools subscription not activating

Best to start a support case via my.avid.com (http://my.avid.com) > Access The Support Center to provide your info to Avid CS, but I deposited temp licenses to get you up and running now.
Forum: Licensing & Accounts 05-16-2018, 11:32 PM
Replies: 117
Views: 9,604
Posted By jeffro
Re: MachineControl and Avid Complete Plugin Bundle for Pro Tools Ultimate

Sorry, should have been more specific... it aligns with the original expiration date, and refreshes just before that date if you have renewed your plan. This is the same way the Pro Tools HD Plan...
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