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Search: Posts Made By: DigiTechSupt
Forum: Pro Tools 2018 12-17-2018, 12:17 PM
Replies: 18
Views: 322
Posted By DigiTechSupt
Re: Pro Tools 2018 help!

Hi, can we get more info on your system and audio hardware? May we know what operating system version you're on and what interface you're using? Seems that you're using a USB microphone? is that...
Forum: Licensing & Accounts 12-16-2018, 12:53 PM
Replies: 19
Views: 650
Posted By DigiTechSupt
Re: Avid Falcon AAX license/installers not provided

Hi DJKeys,

It is already in your Avid Account.

Go to my.avid.com/products (http://my.avid.com/products) and click on "Annual Upgrade Plan for Pro Tools" then click "Show" next to "Product...
Forum: Licensing & Accounts 12-16-2018, 12:51 PM
Replies: 19
Views: 650
Posted By DigiTechSupt
Re: Avid Falcon AAX license/installers not provided

will followup with the licensing team on this and get back to you soon..
Forum: Technical Alerts 12-13-2018, 10:13 AM
Replies: 0
Views: 968
Posted By DigiTechSupt
Pro Tools v2018.12 Now Available

This release includes bug fixes (http://avid.force.com/pkb/articles/ReadMe/Pro-Tools-Release-Notes), and is available to users on a current Upgrade Plan or Subscription.

More info:


Pro...
Forum: Licensing & Accounts 12-12-2018, 01:02 PM
Replies: 19
Views: 650
Posted By DigiTechSupt
Re: Have not seen the Falcon yet

I've Forwarded this to the licensing team. You should have yours soon.
Forum: Licensing & Accounts 12-01-2018, 08:50 PM
Replies: 21
Views: 1,460
Posted By DigiTechSupt
Post Re: Ultimate 2018 Update renewal - Heat & Complete Plugin Bundle?

Hello WKG,

The Avid Complete Plug-In Bundle is included with Pro Tools | Ultimate Update and Support Plans. A license bundle is deposited in your iLok account with an end date that matches the...
Forum: Pro Tools | First Discussion 11-06-2018, 11:22 AM
Replies: 7
Views: 703
Posted By DigiTechSupt
Re: Virtual Drummer Plug in issues

I believe that this is an on going issue and the IT team is already working on this.

It would be best to open a support case through http://avid.force.com/Support/RegistrationCaseCreation#s=step1...
Forum: Pro Tools | First Discussion 11-06-2018, 11:19 AM
Replies: 1
Views: 487
Posted By DigiTechSupt
Re: Unable to Record

Hi Satan, you need to hit Play after you Hit record.
https://www.youtube.com/watch?v=9H--Q-fwJ1g&t=117s
Forum: Pro Tools | First Discussion 11-06-2018, 11:16 AM
Replies: 6
Views: 750
Posted By DigiTechSupt
Re: Files Not Available, All My Tracks Blank

You can start up a support case through http://avid.force.com/Support/RegistrationCaseCreation#s=step1
You'll be supported through Email
Forum: Licensing & Accounts 10-15-2018, 06:52 PM
Replies: 6
Views: 588
Posted By DigiTechSupt
Re: “You do not own any subscription under this account"

Hello Arionas,

The second product listed in Equipment is your Pro Tools Update Plan (please compare the System IDs). We started a support case on your behalf so please watch your email for a case...
Forum: Licensing & Accounts 10-15-2018, 08:29 AM
Replies: 6
Views: 588
Posted By DigiTechSupt
Post Re: “You do not own any subscription under this account"

Hello Arionas,

Please select "Artist Suite DAW" then "Pro Tools" then "Application Manager" to start your case.

Best regards,
DTS
Forum: Licensing & Accounts 10-14-2018, 10:56 PM
Replies: 6
Views: 588
Posted By DigiTechSupt
Post Re: “You do not own any subscription under this account"

Hello Arionas,

Please make sure you are logging in with the same email/password as your my.avid.com account.

Next would be to try the steps in section 4 of this kb article...
Forum: Pro Tools | First Discussion 10-04-2018, 04:09 PM
Replies: 2
Views: 939
Posted By DigiTechSupt
Re: Protools First - marketplace-bought plugin not showing up

Are you on the latest version of Pro tools First?
Forum: Pro Tools | First Discussion 10-04-2018, 03:51 PM
Replies: 1
Views: 542
Posted By DigiTechSupt
Re: Can't create new project

A case has been created. You'll receive an Email once this is fixed.
Forum: Pro Tools | First Discussion 09-25-2018, 12:15 PM
Replies: 1
Views: 548
Posted By DigiTechSupt
Re: Deleting tracks out of Cloud in Pro Tools First

Please try signing out and signing back in.
If the same issue occurs, even if there are no projects created yet or even if all projects has been deleted,
please create a support case through ...
Forum: Artist Series 09-14-2018, 11:18 AM
Replies: 10
Views: 2,548
Posted By DigiTechSupt
Post Re: HELP with setting up Avid Artist units on Macbook

Hello twistedinsane,

Sorry for the trouble with your Avid Support Code. This has been escalated and a case has been created or you along with a request for a refund for the Avid Support Code.
...
Forum: Pro Tools | First Discussion 09-12-2018, 12:12 PM
Replies: 2
Views: 1,247
Posted By DigiTechSupt
Re: Assertion error prevents saving

Try checking this Article out
http://avid.force.com/pkb/articles/en_US/error_message/Could-not-save-as-0000-because-Assertion-in-Document-UProjectBundleMgr-cpp-line-1693
Forum: General Announcements 07-31-2018, 11:48 AM
Replies: 0
Views: 2,470
Posted By DigiTechSupt
Post Community offline this morning

As some of you noticed, duc.avid.com was unavailable for a few hours this morning.

Our forum host was experiencing server issues but they have now resolved the problem.

Apologies for the...
Forum: Pro Tools | First Discussion 07-30-2018, 04:47 PM
Replies: 103
Views: 63,272
Posted By DigiTechSupt
Re: Can't create new project

Have you already tried signing out and signing back in?
Forum: Pro Tools | First Discussion 07-30-2018, 04:47 PM
Replies: 103
Views: 63,272
Posted By DigiTechSupt
Re: Can't create new project

This is now under a support ticket. You'll receive an Email for updates
Forum: Pro Tools | First Discussion 07-30-2018, 03:15 PM
Replies: 103
Views: 63,272
Posted By DigiTechSupt
Re: Can't create new project

Hi, your account has already been fixed through a support case
Forum: Pro Tools | First Discussion 07-26-2018, 03:53 PM
Replies: 3
Views: 1,617
Posted By DigiTechSupt
Re: Fast Track Interface and Pro Tools First

Hi,

If you're using the M Audio Fast Track USB version interface, that will not work. Sorry, that interface is only supported to run on Windows 8 and earlier. For more info on what OS version and...
Forum: Pro Tools | First Discussion 07-17-2018, 02:57 PM
Replies: 5
Views: 1,239
Posted By DigiTechSupt
Re: Opening Older Pro Tools Projects

Best way is to export each track that you have on that project, then import them on your choice of DAW. Since they were exported(bounced) they should be aligned on the next DAW you'd want it to be on.
Forum: Pro Tools 11 06-25-2018, 12:19 PM
Replies: 7
Views: 3,300
Posted By DigiTechSupt
Re: Volume automation in AAFs from Media Composer used in Pro Tools problem

@Farmer Dave,

A support case has been created. Case 03499407. Please take note of this as your reference.
Forum: Licensing & Accounts 06-13-2018, 12:08 PM
Replies: 5
Views: 1,411
Posted By DigiTechSupt
Re: Charged for something I did not buy

Hello Jesper, There are no subscriptions under your Avid Account, there's only a Perpetual Product (Pro Tools) under your my.avid.com/products#Myproducts

You might need to contact your bank with...
Showing results 1 to 25 of 500

 
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