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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Today, 10:27 AM
Replies: 9
Views: 943
Posted By jeffro
Re: reinstatement question

You would be able to run 2019.5 after redeeming the Reinstatement. The Pro Tools Perpetual license, included the license bundle you get with the Update Plan Reinstatement, authorizes version...
Forum: Licensing & Accounts Yesterday, 06:25 PM
Replies: 6
Views: 185
Posted By jeffro
Re: Fetching Downloads Bug

Still having trouble? Working correctly here - the installer list is displayed after a couple seconds and the installers are downloading. What browser and OS?
Forum: Licensing & Accounts 12-02-2020, 02:07 PM
Replies: 10
Views: 247
Posted By jeffro
Re: Two versions PTools on two Macs

Likely since you are a new user (anti-spam effort). I'll start a support case to get your info.
Forum: Licensing & Accounts 12-02-2020, 12:50 AM
Replies: 7
Views: 232
Posted By jeffro
Re: My PT 12 Edu license not activating PT 12

Can you confirm the specific version of Pro Tools you have installed? The Pro Tools 10/11/12 bundle will authorize v10.0-12.5.2, so perhaps you have a newer version installed than listed in your sig?
Forum: Licensing & Accounts 12-02-2020, 12:45 AM
Replies: 10
Views: 247
Posted By jeffro
Re: Two versions PTools on two Macs

Welcome to the community.

Is the new 'activation key' a new/full product or a renewal/reinstatement? If the former then you'd have 2 licenses so could put them on 2 iLoks, one for each computer. ...
Forum: Licensing & Accounts 12-02-2020, 12:38 AM
Replies: 2
Views: 215
Posted By jeffro
Re: transfer PT 18 perpetual

Sorry for your loss. I'll get a support case started for you so please look for a case notice email soon.
Forum: Licensing & Accounts 12-02-2020, 12:37 AM
Replies: 3
Views: 217
Posted By jeffro
Re: Licence Transfer problem (ASC submit)

I started a case for you, so please sign into my.avid.com (https://my.avid.com) and click Access the Support Center to get to your case and attach the TOO form. Thanks!
Forum: Licensing & Accounts 12-02-2020, 12:35 AM
Replies: 9
Views: 943
Posted By jeffro
Re: reinstatement question

Yes. See the last Q/A pair at avid.secure.force.com/pkb/articles/FAQ/reinstatement-faq (https://avid.secure.force.com/pkb/articles/FAQ/reinstatement-faq) and note that redeeming the code at...
Forum: Licensing & Accounts 12-02-2020, 12:31 AM
Replies: 2
Views: 214
Posted By jeffro
Re: Please escalate our license transfer case

Sorry for the delay. Looks like this was handled via your support case so I asked the rep to follow up with you.
Forum: Licensing & Accounts 12-01-2020, 10:40 PM
Replies: 1
Views: 191
Posted By jeffro
Re: perpetual reinstatement upgrade a year ago is active?? WTF!

Redeeming the product code in my.avid.com starts the clock, see https://avid.secure.force.com/pkb/articles/faq/Does-my-plan-start-from-the-purchase-date-or-activation-date. I'll start a support case...
Forum: Licensing & Accounts 12-01-2020, 10:32 PM
Replies: 2
Views: 131
Posted By jeffro
Re: Confused about upgrade from PT 10 EDU to Perpetual Education License

Correct. The Update Plan Reinstatement provides a bundle that includes licenses for 10/11/12 as well as the current (12.6/higher) license when you surrender your Pro Tools 10 license. It's a...
Forum: Licensing & Accounts 12-01-2020, 10:24 PM
Replies: 2
Views: 245
Posted By jeffro
Re: entering the code simply extends for 1 year AFTER my current expiration?

Correct. See avid.secure.force.com/pkb/articles/faq/Does-my-plan-start-from-the-purchase-date-or-activation-date...
Forum: Pro Tools | Carbon 12-01-2020, 06:00 PM
Replies: 29
Views: 871
Posted By jeffro
Re: Pro Tools Carbon Latency Problem

Thanks for clarifying about DSP Mode - have escalated this thread for more assistance. Note that a Carbon subforum is in the works, so you will see that in the Pro Tools Hardware section with related...
Forum: Licensing & Accounts 11-28-2020, 11:44 AM
Replies: 62
Views: 2,985
Posted By jeffro
Re: License Disappeared

Glad you are up and running. Will look into this further when I return next week.
Forum: Licensing & Accounts 11-28-2020, 11:43 AM
Replies: 62
Views: 2,985
Posted By jeffro
Re: License Disappeared

There shouldn't be any date listed in the Expiration column (it's a perpetual license), but it should show the end date next to Release Limit (at the bottom of Show Details for the license in iLok...
Forum: Licensing & Accounts 11-27-2020, 05:21 PM
Replies: 6
Views: 219
Posted By jeffro
Re: DigiLink I/O license not found

Sorry for the trouble. I'm technically out till Monday ;) but I deposited a temp to get you up and running while awaiting a case response.
Forum: Licensing & Accounts 11-26-2020, 12:48 AM
Replies: 62
Views: 2,985
Posted By jeffro
Re: License Disappeared

Sorry for the delay... will update your case so please check your email.
Forum: Licensing & Accounts 11-26-2020, 12:46 AM
Replies: 62
Views: 2,985
Posted By jeffro
Re: License Disappeared

Looks like this was solved through your support case. To check your license's Release Limit date... right+click > Show Details on the license in iLok License Manage. It should match the expiration...
Forum: Licensing & Accounts 11-26-2020, 12:36 AM
Replies: 4
Views: 299
Posted By jeffro
Re: Pro Multiband in account

Looking at your iLok account... you redeemed the product in April 2019 and transferred the license to another user in Aug 2019. Does that help?
Forum: Licensing & Accounts 11-26-2020, 12:29 AM
Replies: 9
Views: 789
Posted By jeffro
Re: Subscription on hold because payment not successful

Glad to hear that worked out - sorry for making you jump through extra hoops for this!
Forum: Licensing & Accounts 11-26-2020, 12:17 AM
Replies: 5
Views: 632
Posted By jeffro
Re: Confused about Perpetual Licenses for Educators/Students

Found your case and will update that.
Forum: Licensing & Accounts 11-25-2020, 01:24 PM
Replies: 62
Views: 2,985
Posted By jeffro
Re: License Has Disappeared

Looks like a different issue than this thread - license was there but didn't refresh. Will reply via case.
Forum: Licensing & Accounts 11-25-2020, 10:26 AM
Replies: 62
Views: 2,985
Posted By jeffro
Re: License Has Disappeared

Couldn't find your account or case based on your DUC email, but if everything looks okay in iLM (meaning you see your license activated) then next thing to check is the Release Limit date when you...
Forum: Licensing & Accounts 11-24-2020, 10:14 PM
Replies: 6
Views: 272
Posted By jeffro
Re: MoogerFooger Plugs - used to come w. PT

It wasn't a core plug-in but we did include different combinations of these in the Factory and Producer bundles (https://avid.secure.force.com/pkb/articles/Download/en355761) with interfaces like the...
Forum: Licensing & Accounts 11-24-2020, 08:25 PM
Replies: 5
Views: 632
Posted By jeffro
Re: Confused about Perpetual Licenses for Educators/Students

A new subscription would provide a Pro Tools Subscription license - independant of your perpetual license. Make sure you have activated that and deactivated your perpetual license which could be...
Showing results 1 to 25 of 500

 
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