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Search: Posts Made By: EddieJones
Forum: Avid S1, S3, Dock and Control 04-16-2021, 10:06 AM
Replies: 20
Views: 361
Posted By EddieJones
Re: Double EUCON activated window after selecting track

I have to say a massive thank to you for this detailed info. This issue has been troubling us (and users for a couple of years now) and I finally managed to work out what's causing it.
You click in...
Forum: Avid S1, S3, Dock and Control 04-16-2021, 09:19 AM
Replies: 20
Views: 361
Posted By EddieJones
Re: Double EUCON activated window after selecting track

Not in the image you sent me?

Well if you are on 2021.3 then thats not it. I'll keep testing. Not getting it to happen here. Maybe send me that test session from the video?
Forum: Avid S1, S3, Dock and Control 04-16-2021, 08:49 AM
Replies: 20
Views: 361
Posted By EddieJones
Re: Double EUCON activated window after selecting track

What version of PT are you on....the setting Attention Most Recently Selected Track (Legacy) is on......which means its pre all the new Clicked DAW Area stuff and not officially supported. I suspect...
Forum: Avid S1, S3, Dock and Control 04-16-2021, 07:35 AM
Replies: 20
Views: 361
Posted By EddieJones
Re: Double EUCON activated window after selecting track

I think what's happening is the surface is opening the plugin (when you attention a track)...whilst you have shift held. We should probably ignore shifts if opening plugins from the surface...except...
Forum: Avid S1, S3, Dock and Control 04-16-2021, 07:11 AM
Replies: 20
Views: 361
Posted By EddieJones
Re: Double EUCON activated window after selecting track

Holding Shift and clicking a plugin Window would cause this....so Ii suspect that your pressing shift for other commands is overlapping opening plugins?
Forum: Avid S1, S3, Dock and Control 04-15-2021, 10:03 AM
Replies: 20
Views: 361
Posted By EddieJones
Re: Double EUCON activated window after selecting track

Can you post your EuControl general and Pref settings windows? And you just have an S3 and Control App ?

And tell me what button/mouse presses cause this io happen so I can try here.
Forum: Avid S1, S3, Dock and Control 04-15-2021, 09:21 AM
Replies: 20
Views: 361
Posted By EddieJones
Re: Double EUCON activated window after selecting track

Can I check...is this 2 plugin windows or a plugin window and a pan or send window ?
Forum: Avid S1, S3, Dock and Control 04-14-2021, 08:50 AM
Replies: 20
Views: 361
Posted By EddieJones
Re: Double EUCON activated window after selecting track

Try this one: Open Windows on Workstation When Knobs Assigned
Forum: Avid S1, S3, Dock and Control 04-14-2021, 08:47 AM
Replies: 10
Views: 255
Posted By EddieJones
Forum: Avid S1, S3, Dock and Control 04-13-2021, 06:31 PM
Replies: 15
Views: 413
Posted By EddieJones
Re: Lost the S1 modifier soft keys.

here: https://avid.secure.force.com/pkb/articles/en_US/how_to/en434391?popup=true
Forum: Avid S1, S3, Dock and Control 04-13-2021, 06:28 PM
Replies: 10
Views: 255
Posted By EddieJones
Re: Cannot register new S1 and Avid support number for this is a private residence.

Wow, that page is 10 years old ! Not sure how its still up, will ask someone to remove.
Forum: Avid S1, S3, Dock and Control 04-13-2021, 02:32 PM
Replies: 15
Views: 413
Posted By EddieJones
Re: Lost the S1 modifier soft keys.

They didn't get wiped and are still there on your computer, you just need to open them. In the next release we have put a new dialog that gives you the option to import them instead of having to...
Forum: Avid S1, S3, Dock and Control 04-13-2021, 09:38 AM
Replies: 10
Views: 255
Posted By EddieJones
Re: Cannot register new S1 and Avid support number for this is a private residence.

Hi, Can you post where you see this number and what it is ?

Go here to create a case https://www.avid.com/learn-and-support/contact-audio-and-music-support
Forum: Avid S1, S3, Dock and Control 04-08-2021, 01:39 PM
Replies: 58
Views: 10,243
Posted By EddieJones
Re: S1 knob always writing

Sadly, we had to fall back to our standard warranty policy after a year of advanced returns due to many users not returning the faulty S1's. Sorry for the hassle.
Forum: Avid S1, S3, Dock and Control 04-08-2021, 01:32 PM
Replies: 58
Views: 10,243
Posted By EddieJones
Re: S1 knob always writing

The part where Avid pays the postage both ways in under a paid support contract or for the initial return period for this issue.
Is the S1 still under a year old?
Forum: Artist Series 04-06-2021, 12:50 PM
Replies: 4
Views: 1,048
Posted By EddieJones
Re: Footswitch not reporting in EuControl settings, reports in HW test

I managed to find some engineering time to look into this. We made a number of changes that should better reflect what the footswitch is doing. These will be in the next release in a couple of...
Forum: Avid S1, S3, Dock and Control 04-06-2021, 09:16 AM
Replies: 24
Views: 1,802
Posted By EddieJones
Re: Which IP ports for AVID Control?

Avid Control should be able to connect to a single wifi network, as long as the WS are on that network. The the Control Surfaces can then connect using a basic switch(self assigned) to the individual...
Forum: Avid S1, S3, Dock and Control 04-06-2021, 08:26 AM
Replies: 24
Views: 1,802
Posted By EddieJones
Re: Which IP ports for AVID Control?

Your assumptions are correct. We did look at EUCON across wider networks but it was deemed such a big job that features and bugs fixing would suffer and the market need was small compared to other...
Forum: Avid S1, S3, Dock and Control 04-03-2021, 08:18 AM
Replies: 9
Views: 241
Posted By EddieJones
Re: HD Fire follows S1 when paging

The Screen for the S1 was designed to be a meters screen not just duplicate(Mixer) what is already on the S1 surface.
Forum: Avid S6 04-02-2021, 11:04 AM
Replies: 17
Views: 11,814
Posted By EddieJones
Re: Custom plugin mapping for knobs??

Yes..we are adding even more stuff so it will June now.
Forum: Artist Series 04-01-2021, 07:51 AM
Replies: 1
Views: 155
Posted By EddieJones
Re: ARTIST MIX / EUCON connection

Turning off EUCON in PT has no effect on whether the Artist Mix is seen in EuControl or not. There are 2 connections that have to work for everything to be OK. If the Mix has yellow rectangles in its...
Forum: Avid S1, S3, Dock and Control 04-01-2021, 07:44 AM
Replies: 4
Views: 187
Posted By EddieJones
Re: S1 gets disconnected from Pro Tools

Do you have PT locked on the EuControl assign tab ?
Forum: Artist Series 03-29-2021, 04:58 PM
Replies: 21
Views: 415
Posted By EddieJones
Re: MIDI not loading

Theres another post recently on here where someone said Studio One was working. These links might help.

https://duc.avid.com/showpost.php?p=2534940&postcount=30
...
Forum: Avid S1, S3, Dock and Control 03-29-2021, 04:20 PM
Replies: 15
Views: 413
Posted By EddieJones
Forum: Artist Series 03-29-2021, 04:11 PM
Replies: 21
Views: 415
Posted By EddieJones
Re: MIDI not loading

Yes, we fixed most of the issues with this.
Showing results 1 to 25 of 500

 
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