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Posts Made By:
jeffro
Forum:
Licensing & Accounts
Yesterday, 10:54 AM
Replies:
2
Run multiple Pro Tools licenses on cloud
Views:
118
Posted By
jeffro
Re: Run multiple Pro Tools licenses on cloud
Welcome to the community.
You would need separate iLok accounts for each license to use them in iLok Cloud simultaneously. Note that you can enter a different iLok User ID during the redemption...
Forum:
Licensing & Accounts
02-26-2021, 07:21 PM
Replies:
7
Avid's Terrible and Worthless Support
Views:
415
Posted By
jeffro
Re: Avid's Terrible and Worthless Support
I checked your account and it's still in Products Not Yet Downloaded (https://my.avid.com/products/notyetdownloaded) so please go there and Activate... to add the code to My Products...
Forum:
Licensing & Accounts
02-26-2021, 07:21 PM
Replies:
7
Avid's Terrible and Worthless Support
Views:
415
Posted By
jeffro
Re: Avid's Terrible and Worthless Support
Moderators don't erase or move posts/threads. Admins occasionally move posts/threads (like this one) to more appropriate subforums, and on very rare occasions remove posts that violate the Terms of...
Forum:
General Discussion
02-25-2021, 11:36 AM
Replies:
10
Protect the DUC
Views:
872
Posted By
jeffro
Re: Protect the DUC
Good points all! We've been working with our host to improve security as discussed.
Forum:
Licensing & Accounts
02-24-2021, 11:26 PM
Replies:
12
Does a new ultimate perpetual include legacy HD 11/12?
Views:
506
Posted By
jeffro
Re: Does a new ultimate perpetual include legacy HD 11/12?
Glad that helped.
I think the license naming can cause some confusion since we used to have the main version # in the name, e.g. Pro Tools 12 (which authorizes 12.0-12.5.2).
With the 12.6...
Forum:
Licensing & Accounts
02-24-2021, 12:58 AM
Replies:
12
Does a new ultimate perpetual include legacy HD 11/12?
Views:
506
Posted By
jeffro
Re: Does a new ultimate perpetual include legacy HD 11/12?
Correct.
Incorrect.
New perpetual product includes a single Pro Tools Perpetual license (Ultimate includes a 2 license bundle with Pro Tools Perpetual and Pro Tools Ultimate Perpetual). With...
Forum:
General Discussion
02-22-2021, 08:58 PM
Replies:
1
Where is my ASC code
Views:
169
Posted By
jeffro
Re: Where is my ASC code
Avid Support Codes should be listed in my.avid.com/products (https://my.avid.com/products) but if you don't see it there check Products Not Yet Downloaded at my.avid.com (https://my.avid.com/) and...
Forum:
Licensing & Accounts
02-22-2021, 06:29 PM
Replies:
1
Unable to Access Avid Account
Views:
154
Posted By
jeffro
Re: Unable to Access Avid Account
Welcome to the community. I'll start a support case using the email address for your User Name up here to get more info.
Forum:
Licensing & Accounts
02-22-2021, 06:26 PM
Replies:
12
Does a new ultimate perpetual include legacy HD 11/12?
Views:
506
Posted By
jeffro
Re: Does a new ultimate perpetual include legacy HD 11/12?
Perpetual licenses changed with the 12.6 release:
"Pro Tools 12" authorizes version 12.0-12.5.2
"Pro Tools Perpetual" authorizes version 12.6/higher (the Release Limit date seen in iLM's...
Forum:
Technical Alerts
02-20-2021, 11:08 AM
Replies:
1
Sticky:
iLok Maintenance Scheduled for Feb 20 2021 @ 8a PST
Views:
1,557
Posted By
jeffro
Re: iLok Maintenance Scheduled for Feb 20 2021 @ 8a PST
Maintenance has been completed. https://status.ilok.com
Forum:
Pro Tools 2020
02-19-2021, 01:39 AM
Replies:
12
Strip Silence Bug in update
Views:
1,073
Posted By
jeffro
Re: Strip Silence Bug in update
Similar behavior here... Clip End Pad in Strip Silence would only give me a few values near 0 then jump to 4000. Also, my Octave slider in Transpose would not change the value from 0. Quit &...
Forum:
Pro Tools | Carbon
02-08-2021, 04:47 PM
Replies:
11
Carbon internal talkback system - not great results here
Views:
622
Posted By
jeffro
Re: Carbon internal talkback system - not great results here
Glad to see that CS got back to you already! Had you logged a support case for this?
Forum:
Pro Tools 2020
02-04-2021, 11:47 PM
Replies:
11
Protools 2020.5 Cloud Collaboration Broken
Views:
1,240
Posted By
jeffro
Re: Protools 2020.5 Cloud Collaboration Broken
Welcome to the community.
Click Find Talent then right+click > Reload or Reset on the right. (I found you and sent an invite.)
Are you seeing an error when uploading? The issue mentioned here...
Forum:
Licensing & Accounts
01-28-2021, 06:46 PM
Replies:
10
The reinstatement that never was
Views:
1,303
Posted By
jeffro
Re: The reinstatement that never was
Very sorry that we fell short on this - I'm reviewing your case and will be in touch with a solution.
Forum:
Pro Tools 2020
01-27-2021, 09:06 PM
Replies:
13
Can't find or add contacts to Avid Link
Views:
2,011
Posted By
jeffro
Re: Can't find or add contacts to Avid Link
Guessing the steps listed in my earlier post (http://duc.avid.com/showthread.php?p=2569893) didn't help? I found you and sent an invite.
Forum:
Licensing & Accounts
01-27-2021, 04:40 PM
Replies:
11
DigiLink I/O license not found
Views:
1,172
Posted By
jeffro
Re: DigiLink I/O license not found
Welcome to the community. Checking on your case now.
Forum:
Avid S1, S3, Dock and Control
01-26-2021, 09:16 PM
Replies:
10
Avid Control for iPhone?
Views:
878
Posted By
jeffro
Re: Avid Control for iPhone?
I checked your account (http://my.avid.com) and the Avid Download Center is linked so click Access Your Account, click EuControl, then click the installer you need to download it.
Forum:
Licensing & Accounts
01-26-2021, 09:11 PM
Replies:
3
Ilok not showing any license for protools 20.12
Views:
390
Posted By
jeffro
Re: Ilok not showing any license for protools 20.12
Fair enough. Sign into iLok License Manager with your User ID (same as your email address used in this forum) and password then activate your licenses to an iLok or iLok Cloud...
Forum:
Licensing & Accounts
01-26-2021, 06:58 PM
Replies:
3
Ilok not showing any license for protools 20.12
Views:
390
Posted By
jeffro
Re: Ilok not showing any license for protools 20.12
Welcome to the community.
You might have multiple iLok accounts, so please sign into iLok License Manager using the email address used up here for your User ID.
Forum:
Avid S1, S3, Dock and Control
01-26-2021, 12:25 AM
Replies:
10
Avid Control for iPhone?
Views:
878
Posted By
jeffro
Re: Avid Control for iPhone?
Happy to hear you have it working! Maybe you can share more about your experience after you check it out a bit.
I have an iPad Pro in an S1 on my desk for mixing, a Samsung Galaxy Tab-A in a Dock...
Forum:
Avid S1, S3, Dock and Control
01-24-2021, 10:20 PM
Replies:
10
Avid Control for iPhone?
Views:
878
Posted By
jeffro
Re: Avid Link for iPhone?
avid.secure.force.com/pkb/articles/faq/Avid-Control-Support (https://avid.secure.force.com/pkb/articles/faq/Avid-Control-Support) does list iOS/iPadOS 12 - 14 and has Late Generation Apple iPhones in...
Forum:
Licensing & Accounts
01-24-2021, 02:01 PM
Replies:
6
Activation of never activated Digidesign software and plugins... Please help!
Views:
526
Posted By
jeffro
Re: Activation of never activated Digidesign software and plugins... Please help!
I'll get a support case going to get your codes and look them up... please watch for an email soon.
Forum:
Avid S1, S3, Dock and Control
01-24-2021, 01:56 PM
Replies:
10
Avid Control for iPhone?
Views:
878
Posted By
jeffro
Re: Avid Link for iPhone?
You're looking for Avid Control (https://www.avid.com/products/avid-control). Check out the KB article (https://avid.secure.force.com/pkb/articles/faq/Avid-Control-Support) for support info.
Forum:
Eleven Rack
01-20-2021, 08:19 PM
Replies:
3
Eleven Rack Expansion Pack Serialnumber. Help!
Views:
435
Posted By
jeffro
Re: Eleven Rack Expansion Pack Serialnumber. Help!
Welcome to the community. We'll get this sorted out... look for an email shortly.
Forum:
Licensing & Accounts
01-19-2021, 11:40 AM
Replies:
13
I want to use my old Pro Tools but I dont have my Mbox Anymore!
Views:
689
Posted By
jeffro
Re: I want to use my old Pro Tools but I dont have my Mbox Anymore!
So it's not looking specifically for your Mbox, but Pro Tools needs audio hardware to run. Try launching with the N key down to get to the Playback Engine window to see if you can select your USB mic...
Showing results 1 to 25 of 500
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