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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Yesterday, 10:54 AM
Replies: 2
Views: 118
Posted By jeffro
Re: Run multiple Pro Tools licenses on cloud

Welcome to the community.

You would need separate iLok accounts for each license to use them in iLok Cloud simultaneously. Note that you can enter a different iLok User ID during the redemption...
Forum: Licensing & Accounts 02-26-2021, 07:21 PM
Replies: 7
Views: 415
Posted By jeffro
Re: Avid's Terrible and Worthless Support

I checked your account and it's still in Products Not Yet Downloaded (https://my.avid.com/products/notyetdownloaded) so please go there and Activate... to add the code to My Products...
Forum: Licensing & Accounts 02-26-2021, 07:21 PM
Replies: 7
Views: 415
Posted By jeffro
Re: Avid's Terrible and Worthless Support

Moderators don't erase or move posts/threads. Admins occasionally move posts/threads (like this one) to more appropriate subforums, and on very rare occasions remove posts that violate the Terms of...
Forum: General Discussion 02-25-2021, 11:36 AM
Replies: 10
Views: 872
Posted By jeffro
Re: Protect the DUC

Good points all! We've been working with our host to improve security as discussed.
Forum: Licensing & Accounts 02-24-2021, 11:26 PM
Replies: 12
Views: 506
Posted By jeffro
Re: Does a new ultimate perpetual include legacy HD 11/12?

Glad that helped.

I think the license naming can cause some confusion since we used to have the main version # in the name, e.g. Pro Tools 12 (which authorizes 12.0-12.5.2).

With the 12.6...
Forum: Licensing & Accounts 02-24-2021, 12:58 AM
Replies: 12
Views: 506
Posted By jeffro
Re: Does a new ultimate perpetual include legacy HD 11/12?

Correct.
Incorrect.

New perpetual product includes a single Pro Tools Perpetual license (Ultimate includes a 2 license bundle with Pro Tools Perpetual and Pro Tools Ultimate Perpetual). With...
Forum: General Discussion 02-22-2021, 08:58 PM
Replies: 1
Views: 169
Posted By jeffro
Re: Where is my ASC code

Avid Support Codes should be listed in my.avid.com/products (https://my.avid.com/products) but if you don't see it there check Products Not Yet Downloaded at my.avid.com (https://my.avid.com/) and...
Forum: Licensing & Accounts 02-22-2021, 06:29 PM
Replies: 1
Views: 154
Posted By jeffro
Re: Unable to Access Avid Account

Welcome to the community. I'll start a support case using the email address for your User Name up here to get more info.
Forum: Licensing & Accounts 02-22-2021, 06:26 PM
Replies: 12
Views: 506
Posted By jeffro
Re: Does a new ultimate perpetual include legacy HD 11/12?

Perpetual licenses changed with the 12.6 release:

"Pro Tools 12" authorizes version 12.0-12.5.2
"Pro Tools Perpetual" authorizes version 12.6/higher (the Release Limit date seen in iLM's...
Forum: Technical Alerts 02-20-2021, 11:08 AM
Replies: 1
Views: 1,557
Posted By jeffro
Re: iLok Maintenance Scheduled for Feb 20 2021 @ 8a PST

Maintenance has been completed. https://status.ilok.com
Forum: Pro Tools 2020 02-19-2021, 01:39 AM
Replies: 12
Views: 1,073
Posted By jeffro
Re: Strip Silence Bug in update

Similar behavior here... Clip End Pad in Strip Silence would only give me a few values near 0 then jump to 4000. Also, my Octave slider in Transpose would not change the value from 0. Quit &...
Forum: Pro Tools | Carbon 02-08-2021, 04:47 PM
Replies: 11
Views: 622
Posted By jeffro
Re: Carbon internal talkback system - not great results here

Glad to see that CS got back to you already! Had you logged a support case for this?
Forum: Pro Tools 2020 02-04-2021, 11:47 PM
Replies: 11
Views: 1,240
Posted By jeffro
Re: Protools 2020.5 Cloud Collaboration Broken

Welcome to the community.

Click Find Talent then right+click > Reload or Reset on the right. (I found you and sent an invite.)
Are you seeing an error when uploading? The issue mentioned here...
Forum: Licensing & Accounts 01-28-2021, 06:46 PM
Replies: 10
Views: 1,303
Posted By jeffro
Re: The reinstatement that never was

Very sorry that we fell short on this - I'm reviewing your case and will be in touch with a solution.
Forum: Pro Tools 2020 01-27-2021, 09:06 PM
Replies: 13
Views: 2,011
Posted By jeffro
Re: Can't find or add contacts to Avid Link

Guessing the steps listed in my earlier post (http://duc.avid.com/showthread.php?p=2569893) didn't help? I found you and sent an invite.
Forum: Licensing & Accounts 01-27-2021, 04:40 PM
Replies: 11
Views: 1,172
Posted By jeffro
Re: DigiLink I/O license not found

Welcome to the community. Checking on your case now.
Forum: Avid S1, S3, Dock and Control 01-26-2021, 09:16 PM
Replies: 10
Views: 878
Posted By jeffro
Re: Avid Control for iPhone?

I checked your account (http://my.avid.com) and the Avid Download Center is linked so click Access Your Account, click EuControl, then click the installer you need to download it.
Forum: Licensing & Accounts 01-26-2021, 09:11 PM
Replies: 3
Views: 390
Posted By jeffro
Re: Ilok not showing any license for protools 20.12

Fair enough. Sign into iLok License Manager with your User ID (same as your email address used in this forum) and password then activate your licenses to an iLok or iLok Cloud...
Forum: Licensing & Accounts 01-26-2021, 06:58 PM
Replies: 3
Views: 390
Posted By jeffro
Re: Ilok not showing any license for protools 20.12

Welcome to the community.

You might have multiple iLok accounts, so please sign into iLok License Manager using the email address used up here for your User ID.
Forum: Avid S1, S3, Dock and Control 01-26-2021, 12:25 AM
Replies: 10
Views: 878
Posted By jeffro
Re: Avid Control for iPhone?

Happy to hear you have it working! Maybe you can share more about your experience after you check it out a bit.

I have an iPad Pro in an S1 on my desk for mixing, a Samsung Galaxy Tab-A in a Dock...
Forum: Avid S1, S3, Dock and Control 01-24-2021, 10:20 PM
Replies: 10
Views: 878
Posted By jeffro
Re: Avid Link for iPhone?

avid.secure.force.com/pkb/articles/faq/Avid-Control-Support (https://avid.secure.force.com/pkb/articles/faq/Avid-Control-Support) does list iOS/iPadOS 12 - 14 and has Late Generation Apple iPhones in...
Forum: Licensing & Accounts 01-24-2021, 02:01 PM
Replies: 6
Views: 526
Posted By jeffro
Re: Activation of never activated Digidesign software and plugins... Please help!

I'll get a support case going to get your codes and look them up... please watch for an email soon.
Forum: Avid S1, S3, Dock and Control 01-24-2021, 01:56 PM
Replies: 10
Views: 878
Posted By jeffro
Re: Avid Link for iPhone?

You're looking for Avid Control (https://www.avid.com/products/avid-control). Check out the KB article (https://avid.secure.force.com/pkb/articles/faq/Avid-Control-Support) for support info.
Forum: Eleven Rack 01-20-2021, 08:19 PM
Replies: 3
Views: 435
Posted By jeffro
Re: Eleven Rack Expansion Pack Serialnumber. Help!

Welcome to the community. We'll get this sorted out... look for an email shortly.
Forum: Licensing & Accounts 01-19-2021, 11:40 AM
Replies: 13
Views: 689
Posted By jeffro
Re: I want to use my old Pro Tools but I dont have my Mbox Anymore!

So it's not looking specifically for your Mbox, but Pro Tools needs audio hardware to run. Try launching with the N key down to get to the Playback Engine window to see if you can select your USB mic...
Showing results 1 to 25 of 500

 
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