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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Today, 10:56 PM
Replies: 2
Views: 73
Posted By jeffro
Re: Lack of Response on My case

Sorry for the delay. Looking into your case and will update that - please watch for a case notice email.
Forum: Pro Tools 2019 09-20-2019, 08:17 PM
Replies: 6
Views: 170
Posted By jeffro
Re: Pro Tools Ultimate Will Not Open

What audio hardware (and driver version) are you using?
Forum: Pro Tools 2019 09-20-2019, 02:26 PM
Replies: 6
Views: 170
Posted By jeffro
Re: Pro Tools Ultimate Will Not Open

Welcome to the community.

This is typically a driver/engine related error. Please try launching PT then immediately hold the N key until the Playback Window opens. If this...
Forum: Licensing & Accounts 09-16-2019, 12:57 PM
Replies: 1
Views: 115
Posted By jeffro
Re: Purchased Pro Tools, did not receive

Welcome to the community. Found and escalated your case.
Forum: Licensing & Accounts 09-16-2019, 12:47 PM
Replies: 6
Views: 167
Posted By jeffro
Re: Activation code not accepted. ‘Case in queue’ for a week.

Hard to tell from the front of the package. I'll check for your case and escalate that.
Forum: Licensing & Accounts 09-13-2019, 04:41 PM
Replies: 4
Views: 258
Posted By jeffro
Re: Where is my renewal?

Please see email for a case notice update, thanks!
Forum: Licensing & Accounts 09-12-2019, 04:34 PM
Replies: 8
Views: 200
Posted By jeffro
Re: Need help about upgrading from pro tool hd 12.5 to a higher perpetual version

The Pro Tools DigiLink I/O license is included in this upgrade.
Forum: Licensing & Accounts 09-12-2019, 01:15 PM
Replies: 22
Views: 605
Posted By jeffro
Re: New 2019 license, existing hardware. Need Digilink license!

I only see Pro Tools 10 in your iLok account. Perhaps you have Pro Tools HD 10 in another iLok account? Your Pro Tools 10 or Pro Tools Perpetual licenses won't run Pro Tools HD/Ultimate which is...
Forum: Licensing & Accounts 09-12-2019, 12:24 PM
Replies: 4
Views: 258
Posted By jeffro
Re: Where is my renewal?

If you renewed an Update Plan you should see the expiration date for that changed in my.avid.com/products (http://my.avid.com/products) and your license's Release Limit date changed in iLok License...
Forum: Pro Tools 2019 09-12-2019, 12:22 PM
Replies: 12
Views: 713
Posted By jeffro
Re: 20% off PT Ultimate Update Plan Reinstatement

I saw him live when I was a kid and it was quite an experience... jumbo shrimp!

I edited the first post since this is related to expired update plans. A perpetual license does not expire, and...
Forum: Pro Tools 2019 09-12-2019, 10:12 AM
Replies: 9
Views: 357
Posted By jeffro
Re: Possible to route At-2020 USB Con Mic?

I haven't personally used one, but since it has a headphone output you might be able to use it for recording/playback (if it has a driver or with ASIO4ALL)....
Forum: Licensing & Accounts 09-11-2019, 09:05 PM
Replies: 8
Views: 200
Posted By jeffro
Re: Need help about upgrading from pro tool hd 12.5 to a higher perpetual version

shop.avid.com/ccrz__ProductDetails?sku=DYNA20012 (https://shop.avid.com/ccrz__ProductDetails?sku=DYNA20012) is the upgrade available from your Pro Tools HD 12 license.
Forum: Licensing & Accounts 09-09-2019, 12:36 PM
Replies: 4
Views: 341
Posted By jeffro
Re: Pro Tools Ultimate iLok asset issues - need urgent help

Enable the Publisher License ID column in iLok License Manager to see the System IDs associated with licenses.
Forum: Licensing & Accounts 09-04-2019, 10:33 PM
Replies: 3
Views: 213
Posted By jeffro
Re: Paid in full, support plan still not updated in My Account.

Replied to your support case earlier this evening. Can you please check your email to see if you have a case notice to respond to?
Forum: Licensing & Accounts 09-04-2019, 10:37 AM
Replies: 5
Views: 365
Posted By jeffro
Re: Can't finish Avid Download Center nor Avid Community registration

Sorry for the trouble. Avid Community (video) is a different forum platform so needs a new account created - okay to use the same User Name as the DUC? We linked the Download Center for you so you...
Forum: Licensing & Accounts 09-03-2019, 08:47 PM
Replies: 5
Views: 836
Posted By jeffro
Re: No license on iLok

Looks like this was handled via support case. Please check your hotmail account for a case notice or sign into your my.avid.com (http://my.avid.com) account and check the Support Center to...
Forum: Licensing & Accounts 09-03-2019, 08:11 PM
Replies: 7
Views: 352
Posted By jeffro
Re: DigiLink I/O License Not Found

Thanks for the case #. Will follow up there so please look for a case notice email.
Forum: Licensing & Accounts 09-03-2019, 08:02 PM
Replies: 7
Views: 352
Posted By jeffro
Re: DigiLink I/O License Not Found

Couldn't find your account info or the case (based on your DUC email). Do you have a case #? The upgrade from Pro Tools HD 11 to current Pro Tools Ultimate should provide a license bundle that...
Forum: Licensing & Accounts 09-03-2019, 05:41 PM
Replies: 4
Views: 302
Posted By jeffro
Re: Transfer of Ownership Fail - Error: Error occurred while loading a Visualforce pa

Sorry for the trouble. I found a case under your other email address that shows a form was added and the case closed in late July - it ended with a case update from our CS rep. Is this thread for a...
Forum: Licensing & Accounts 09-03-2019, 05:22 PM
Replies: 1,183
Views: 439,365
Posted By jeffro
Re: Where is my No Charge Pro Tools 12 Upgrade?

Thanks. Found and updated your support case so please check your email for a case notice.
Forum: Licensing & Accounts 08-30-2019, 09:41 PM
Replies: 1,183
Views: 439,365
Posted By jeffro
Re: Where is my No Charge Pro Tools 12 Upgrade?

Will look into this and reply via support case. Please make sure your DUC email (http://duc.avid.com/profile.php?do=editpassword) matches your my.avid.com (http://my.avid.com) account. Thanks!
Forum: Licensing & Accounts 08-30-2019, 08:34 AM
Replies: 2
Views: 226
Posted By jeffro
Re: Just Purchased Pro Tools Ultimate Reinstatement... Money is gone... No Software

Hey Dru - I see that a support case was just started so please look for a case notice email. (And thank you for upgrading!)
Forum: General Discussion 07-17-2019, 12:04 AM
Replies: 0
Views: 393
Posted By jeffro
Heading to Nashville...

I'll be at NAMM this Thur & Fri so please stop by and say hello. Check out the schedule (https://www.avid.com/connectlive/nashville/panels-and-breakout) to see what’s going on at Connect Live.
Forum: Licensing & Accounts 07-16-2019, 12:56 PM
Replies: 4
Views: 672
Posted By jeffro
Forum: Pro Tools 2018 07-03-2019, 06:57 PM
Replies: 9
Views: 696
Posted By jeffro
Re: Macbook Pro shuts down when I plug in Mbox Pro

Likely a 3rd gen Mbox Pro, but check http://avid.force.com/pkb/articles/FAQ/Mbox-interface-identification

If purchased new it would have included a power supply. The Mbox Pro Ref Guide states...
Showing results 1 to 25 of 500

 
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