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Search: Posts Made By: DigiTechSupt
Forum: Licensing & Accounts 01-16-2021, 02:10 PM
Replies: 2
Views: 272
Posted By DigiTechSupt
Re: System id not found in avid account

Hello,

These would need to be handled by Avid CS so please start a support case through the Support Center in my.avid.com (http://my.avid.com) or watch for a case notice email if you have already...
Forum: Licensing & Accounts 01-14-2021, 10:41 AM
Replies: 1
Views: 217
Posted By DigiTechSupt
Re: Purchased Mackie CR3-X's, registered but don't have 'Musician Collection' Plugins

Hi,

Sent you an Email through a support case. Should be all set now. You can check the Email for further info.
Thank you,
Tope
Forum: Licensing & Accounts 01-14-2021, 10:30 AM
Replies: 2
Views: 280
Posted By DigiTechSupt
Re: Reinstatement Plan issue, Avid stops to reply

Jeffro's already on this. Please check your Email for updates.
Thanks!
-Tope
Forum: Licensing & Accounts 01-14-2021, 10:20 AM
Replies: 2
Views: 202
Posted By DigiTechSupt
Re: Ilok or computer?

If you're on Pro Tools 2018 and later, you have the option to activate it using the iLok Cloud but not directly on your computer. You'll need to be connected to the internet while using Pro Tools if...
Forum: Licensing & Accounts 01-14-2021, 10:17 AM
Replies: 1
Views: 160
Posted By DigiTechSupt
Re: Can’t locate new ASC number for replacement license

Hi,
Please check your https://my.avid.com/products/notyetdownloaded
It might have not yet been activated.

Thanks
-Tope
Forum: Licensing & Accounts 01-14-2021, 09:48 AM
Replies: 1
Views: 197
Posted By DigiTechSupt
Re: PT 2019.6 educational support plan has expired

Hi,
Just a note that there are still no version of Pro Tools officially supported and tested on Big Sur.
https://avid.secure.force.com/pkb/articles/en_US/Compatibility/macOS-Big-Sur-Support
If you...
Forum: Licensing & Accounts 01-11-2021, 11:42 AM
Replies: 21
Views: 1,981
Posted By DigiTechSupt
Re: reinstatement question

I've alerted the licensing team on this. You'll receive an Email with further info.

Thanks!
-Tope
Forum: Licensing & Accounts 01-10-2021, 01:12 PM
Replies: 21
Views: 1,981
Posted By DigiTechSupt
Re: reinstatement question

Hi,

I've just checked and this is all set now. Please check your iLok License Manager.

Thanks.
-Tope
Forum: Licensing & Accounts 01-10-2021, 12:49 PM
Replies: 2
Views: 258
Posted By DigiTechSupt
Re: PT 12.2 Academic license reading issues

Hi,
Should be all set now. Please check your iLok License Manager and activate the license for your 12.2 version.
I've also sent an Email through the support case I've started.
Thanks
-Tope
Forum: Pro Tools 2020 01-07-2021, 10:36 AM
Replies: 5
Views: 375
Posted By DigiTechSupt
Re: Autotune three month trial

The 8 digit code should appear automatically on the space provided, but if it's not appearing, you can check on the URL space after clicking on "download your free 3 months" link....
Forum: Licensing & Accounts 01-07-2021, 06:57 AM
Replies: 18
Views: 646
Posted By DigiTechSupt
Re: Help for a novice using pro tools 8.5le and now need to upgrade

Hi Stuart,
Only option to upgrade is to purchase a Perpetual license or a subscription license. You can purchase this at https://www.avid.com/audio-recording-software or through authorized Avid...
Forum: Licensing & Accounts 01-05-2021, 01:05 PM
Replies: 25
Views: 1,501
Posted By DigiTechSupt
Re: Pro Tools license not deposited with a new Subscription

Hi This should be all set now. Please check your iLok License manager and let us know if the license is still not present.

Thank you,
-Tope
Forum: Licensing & Accounts 01-04-2021, 11:14 AM
Replies: 1
Views: 276
Posted By DigiTechSupt
Re: Support Plan Renewal lapsed by one day, does not accept the code

Hi,

I've sent an Email through the support case. Please respond on the Email with the code you're trying to use.

Thanks!
-Tope
Forum: Licensing & Accounts 01-03-2021, 11:45 AM
Replies: 6
Views: 786
Posted By DigiTechSupt
Re: Is it ok to start 2nd subscription or demo while waiting support for first case?

Sorry about that. I've escalated this to the licensing team. A temporary license has been deposited to your account while this is being fixed. You can activate the temp license to be able to use your...
Forum: Licensing & Accounts 01-03-2021, 09:35 AM
Replies: 25
Views: 1,501
Posted By DigiTechSupt
Re: pro tools/ilok license problems

I've seen the support case you've opened. A temporary license has been deposited. Please use this while the main license is being sorted.

Thank you,
-Tope
Forum: Licensing & Accounts 01-03-2021, 09:31 AM
Replies: 25
Views: 1,501
Posted By DigiTechSupt
Re: Don't See PT in ILM

Thanks for the info! I've forwarded this to the licensing team.

-Tope
Forum: Licensing & Accounts 01-03-2021, 08:15 AM
Replies: 7
Views: 622
Posted By DigiTechSupt
Re: Log into Salesforce to submit case???

hi, sorry about that. Have you already tried submitting through http://avid.force.com/Support/RegistrationCaseCreation
Can you give the case number so we can bump it up the team?

Thanks,
Tope
Forum: General Announcements 12-02-2020, 10:49 AM
Replies: 0
Views: 1,504
Posted By DigiTechSupt
Fourth Annual ACA Vote

New - The 4th ACA Online Voting starts today 12.2.2020 - VOTE!


The 4th Avid Customer Association | Online Voting starts today 12.2.2020 - VOTE!

The Avid Customer Association has just opened...
Forum: ICON & C|24 10-04-2020, 04:03 PM
Replies: 27
Views: 3,018
Posted By DigiTechSupt
Re: C24 but Ethernet enabled causes instant 9093 PT12.4

Hi,

I've just checked and it's already been fixed on September 28. Can you check now?

Thanks,
Tope
Forum: Licensing & Accounts 09-29-2020, 10:46 AM
Replies: 18
Views: 3,825
Posted By DigiTechSupt
Re: PT 2020.9 Catalina iLOK Licensing Problems

Hi, I've just checked your license and it's still not activated. Not sure why you're unable to sign in on your iLok License Manager. You can try reinstalling a fresh copy from ilok.com
If the same...
Forum: Licensing & Accounts 09-29-2020, 10:40 AM
Replies: 18
Views: 3,825
Posted By DigiTechSupt
Re: PT 2020.5 Catalina Licensing Problems

Hi Cate,
Upon checking, your Pro Tools Perpetual Bundle (with 10/11/12) is still activated on your iLok 2 dongle. Please deactivate this while signed in on your iLok license manager and leave Pro...
Forum: Licensing & Accounts 09-29-2020, 10:37 AM
Replies: 18
Views: 3,825
Posted By DigiTechSupt
Re: PT 2020.5 Catalina Licensing Problems

Hi,
Apologies for the delay. upon checking, you still have not selected an upgrade option inside your my.avid.com/products#myproducts
Please go here and click on your Pro Tools tab, and click on...
Forum: Technical Alerts 09-19-2020, 08:58 AM
Replies: 0
Views: 3,719
Posted By DigiTechSupt
⚠️ Pro Tools First 2020.9 Crashing RESOLVED ⚠️

A critical bug has been discovered in Pro Tools | First 2020.9 that crashes the software on launch and appears to occur on macOS versions 10.11.6 – 10.15.6.

To resolve this issue, please follow...
Forum: Pro Tools 2020 09-16-2020, 04:15 PM
Replies: 18
Views: 1,751
Posted By DigiTechSupt
Re: Ilok License Manager doesn't see my licence.

Thanks for looking in to this, James!

Hi Gautier,

Upon checking your license is still deposited and have not yet been activated. You might be using an incorrect iLok ID hence you're not seeing...
Forum: Pro Tools 2020 09-09-2020, 06:01 PM
Replies: 142
Views: 11,650
Posted By DigiTechSupt
Post Re: Problem with maximum Voices/Tracks in Pro Tools 2020.9

This thread was started from posts in the "2020.9!" thread related to an issue that incorrectly limited the maximum number of stereo tracks in Pro Tools software (should have been 128 instead of 64...
Showing results 1 to 25 of 500

 
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