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Search: Posts Made By: Sheldon Radford
Forum: VENUE Live Sound Systems 12-08-2015, 09:46 AM
Replies: 36
Views: 17,936
Posted By Sheldon Radford
Re: Venue Software bugs

Hi,

Not a known issue AFAIK. Contact the support team and refer to this DUC post, and they can work with you to collect the support log files for further review.

They can be reached at:...
Forum: VENUE Live Sound Systems 12-08-2015, 09:43 AM
Replies: 1
Views: 2,169
Posted By Sheldon Radford
Re: S3L can't remember stereo links on Aux sends

Hi Karel,

I'm not aware of any issue like this. If you continue to see it happening please contact the VENUE support team and send them a copy of your show file, and reference this DUC post.
...
Forum: VENUE Live Sound Systems 12-08-2015, 09:39 AM
Replies: 26
Views: 12,206
Posted By Sheldon Radford
Re: S6L stand alone software

Hi,

Like the rest of the VENUE system the Standalone software has gone through some major changes and needs to be fully reviewed and tested before going public. The focus has been on getting the...
Forum: VENUE Live Sound Systems 10-15-2015, 01:03 AM
Replies: 4
Views: 3,073
Posted By Sheldon Radford
Re: S3LX USB playback audio not available on 2nd networked S3LX

Hi,

In multi-engine setups the I/O from the Stage 16s is shared between the engines. USB audio, the engine I/O and console I/O are local to the engine they're connected to.

Sheldon
Forum: VENUE Live Sound Systems 10-06-2015, 12:13 PM
Replies: 3
Views: 2,803
Posted By Sheldon Radford
Re: SC48 shuts down and restarts on its own.

Hi,

Removing the PSU altogether will require quite a bit of disassembly. Would suggest simply leaving the IEC disconnected and letting the console idle for a few hours to see if it remains powered...
Forum: VENUE Live Sound Systems 09-08-2015, 05:34 PM
Replies: 2
Views: 2,526
Posted By Sheldon Radford
Re: FOH PSU part number?

The support team can provide this.

650-237-1711 or venue support(at)avid(dot)com.

Sheldon
Forum: VENUE Live Sound Systems 09-08-2015, 05:32 PM
Replies: 3
Views: 4,361
Posted By Sheldon Radford
Re: Waves v9 with Venue issues

Hi,

This can be caused by a USB installer that's been infected with a virus. Re-format the USB key, re-download the Waves installer (so you know it's clean), and then ensure the console you're...
Forum: VENUE Live Sound Systems 08-21-2015, 11:52 AM
Replies: 4
Views: 3,232
Posted By Sheldon Radford
Re: more than 200 snapshots with Midi

Hi,

All 999 snapshots can be recalled via MIDI, using an additional MIDI BANK command, sent prior to the PROGRAM command. Here is the table describing which snapshots are associated with each BANK...
Forum: VENUE Live Sound Systems 08-11-2015, 08:06 AM
Replies: 1
Views: 2,593
Posted By Sheldon Radford
Re: Error messages

Hi,

This isn't temperature related. See this post for further info.
(http://avid.force.com/pkb/articles/en_US/faq/VENUE-and-Malware-FAQ)
Sheldon
Forum: VENUE Live Sound Systems 08-07-2015, 05:20 PM
Replies: 8
Views: 3,982
Posted By Sheldon Radford
Re: Trouble with pt 11.3.1 and s3l 4.5.2

Hi,

As long as the Pro Tools computer is plugged into engine port C, either indirectly (e.g., through the S3 surface), or directly, it should work. The port C requirement is due to the way...
Forum: VENUE Live Sound Systems 07-30-2015, 11:41 PM
Replies: 21
Views: 9,258
Posted By Sheldon Radford
Re: Venue 4.5.2 is out!

Hi everyone,

Thanks for your patience.

A small number of users have reported having problems with VENUE 4.5.2. Upon investigation, it was determined that all incidents were due to the system...
Forum: VENUE Live Sound Systems 06-25-2015, 12:26 AM
Replies: 5
Views: 5,477
Posted By Sheldon Radford
Re: [SOLVED] Has anyone successfully installed Waves v9 on 3.1.1?

Wow, thanks Jeffery. That's an obscure trick. We'll be sure to document it and let Waves know.

Sheldon
Forum: VENUE Live Sound Systems 06-23-2015, 11:07 PM
Replies: 3
Views: 3,393
Posted By Sheldon Radford
Re: VENUE D-Show losing connection to stage rack

Hi Josh,

The symptoms described would point me towards a suspect snake card, cable or connectors. It sounds like only one direction is working (hence audio from Stage Rack to FOH Rack, but no...
Forum: VENUE Live Sound Systems 06-23-2015, 08:27 PM
Replies: 5
Views: 5,477
Posted By Sheldon Radford
Re: Has anyone successfully installed Waves v9 on 3.1.1?

Hi Jeffrey,

Sorry this seems to be problematic. One thing to check is whether the console could possibly have been affected by some malware. This can cause issues with plug-in installs, including...
Forum: VENUE Live Sound Systems 12-18-2014, 06:56 PM
Replies: 2
Views: 2,483
Posted By Sheldon Radford
Re: Serato Rane VENUE TDM installers

Hi Radu,

The installers have been re-posted.

http://serato.com/raneseries-equalizers/downloads
http://serato.com/raneseries-dynamics/downloads

Sheldon
Forum: VENUE Live Sound Systems 12-02-2014, 05:29 PM
Replies: 6
Views: 3,147
Posted By Sheldon Radford
Re: "0" GEQ on sends on fader.

Hi,

The ALT/Default + Press behavior is the standard default procedure. It could be made a single press, but this would then be a new behavior to learn - and may also lead to some unexpected...
Forum: VENUE Live Sound Systems 12-02-2014, 05:17 PM
Replies: 31
Views: 12,270
Posted By Sheldon Radford
Re: S3L Venue Link trouble

Hi,

Try this:
1. Set Pro Tools to default TCP/UDP 29292
2. Set VENUE system to default TCP/UDP 29292 (options>interaction)
3. Shut down and reboot the VENUE system

This has worked for me in...
Forum: VENUE Live Sound Systems 07-21-2014, 04:34 PM
Replies: 3
Views: 2,247
Posted By Sheldon Radford
Re: I need an S3L in San Francisco and LA

Hi,

Sound On Stage (SF Bay Area) has systems as well.
http://www.soundonstage.com

Sheldon
Forum: VENUE Live Sound Systems 06-06-2014, 11:34 AM
Replies: 3
Views: 2,701
Posted By Sheldon Radford
Re: Clocking Profile to incoming MADI

Hi,

If Profile is receiving MADI only, then a word clock connection is required. An alternate approach that mitigates the need for a word clock connection is to synch the sending device to a MADI...
Forum: VENUE Live Sound Systems 05-27-2014, 03:36 PM
Replies: 2
Views: 2,835
Posted By Sheldon Radford
Re: S3L snapshots

Hi Jason,

In the next version of VENUE software for S3L you'll be able to scroll and select snapshots using the global encoders (top right bank of encoders). Coming soon...

Sheldon
Forum: VENUE Live Sound Systems 05-27-2014, 02:58 PM
Replies: 9
Views: 3,959
Posted By Sheldon Radford
Re: SC48 Fan Part

Hi Todd - sorry there's been a delay. Contact info can be found here, under the "Live Sound" section:

https://www.avid.com/US/support/support-contact

Sheldon
Forum: VENUE Live Sound Systems 05-27-2014, 02:50 PM
Replies: 2
Views: 2,297
Posted By Sheldon Radford
Re: Noisy mic pre when unterminated

Hi Greg - contact the support folks at venuesupport(at)avid(dot)com. They should be able to advise.

Sheldon
Forum: VENUE Live Sound Systems 05-19-2014, 11:04 AM
Replies: 9
Views: 3,959
Posted By Sheldon Radford
Re: SC48 Fan Part

Hi,

I can't speak for this person's specific experience, but the VENUE system constantly monitors all fans and will report if a fan has stopped working, or if a fan is being driven at full voltage...
Forum: VENUE Live Sound Systems 05-19-2014, 11:03 AM
Replies: 3
Views: 2,713
Posted By Sheldon Radford
Re: Venue display (GUI) pet peeve

Hi,

Thanks for the feedback.

This behavior (EQ displayed when channel selected) was introduced a few versions ago at the request of many users, who were frustrated that they had to re-select...
Forum: VENUE Live Sound Systems 05-19-2014, 10:57 AM
Replies: 3
Views: 2,624
Posted By Sheldon Radford
Re: direct out (post delay) recording question

Hi,

The input delay comes after the top of channel pickoff point, and before the insert return pickoff point, so this isn't directly possible. But here's one workaround...

Patch the same input...
Showing results 1 to 25 of 500

 
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