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Search: Posts Made By: Prentiss Carr
Forum: Licensing & Accounts 10-30-2016, 07:10 AM
Replies: 17
Views: 4,942
Posted By Prentiss Carr
Re: Annual Upgrade Plan & Space

You said I was all set with my plan being active but on first launch after the Pro Tools 12.6 upgrade I get a message that I do not have a license on my iLok. Yet, I do in fact have a perpetual...
Forum: Pro Tools | Duet & Pro Tools | Quartet 10-28-2016, 03:58 PM
Replies: 7
Views: 8,298
Posted By Prentiss Carr
Re: Sierra Quartet Mac Drivers Not Listed

Cool thanks!! I swear it was not there yesterday:)
Forum: Pro Tools | Duet & Pro Tools | Quartet 10-28-2016, 10:23 AM
Replies: 7
Views: 8,298
Posted By Prentiss Carr
Re: Sierra Quartet Mac Drivers Not Listed

Thanks. It is the "avid pro tools branded black quartet" that does not have the new sierra drivers listed for Mac on the drivers page. The duet etc are there though. It was stated by avid that they...
Forum: Pro Tools | Duet & Pro Tools | Quartet 10-27-2016, 05:39 PM
Replies: 7
Views: 8,298
Posted By Prentiss Carr
Sierra Quartet Mac Drivers Not Listed

The Mac drivers for the Pro Tools Quartet are not listed on the drivers page. It lists them for the Duet but the quartets sierra drivers are not there. Avid stated that they are available but they...
Forum: Licensing & Accounts 09-06-2016, 05:55 AM
Replies: 17
Views: 4,942
Posted By Prentiss Carr
Re: Annual Upgrade Plan & Space

It really is super confusing and very unclear. I would contact Avid to get a definitive answer to give yourself peace of mind.
Forum: Licensing & Accounts 09-05-2016, 12:23 PM
Replies: 17
Views: 4,942
Posted By Prentiss Carr
Re: Annual Upgrade Plan & Space

Clive,

Do you have a perpetual license in addition to the upgrade plan? If so scroll back a few posts to Jeffros reply to my questions. He says if I read correctly that if you have a perpetual...
Forum: Licensing & Accounts 09-05-2016, 07:49 AM
Replies: 17
Views: 4,942
Posted By Prentiss Carr
Re: Annual Upgrade Plan & Space

Thanks. I thought that may be the case.

Avid really make sit confusing and very unclear by listing the bonus plug ins in one list (ACCESSIBLE WITH A SUBSCRIPTION OR ANNUAL PLAN ONLY). They should...
Forum: Licensing & Accounts 09-04-2016, 06:22 AM
Replies: 17
Views: 4,942
Posted By Prentiss Carr
Re: Annual Upgrade Plan & Space

Thanks jeffro. For the reply and answers. I really appreciate it.

I followed the link for the included plug ins and the plug in "space" is listed as eligible for those, like myself, that are on...
Forum: Licensing & Accounts 08-30-2016, 04:02 PM
Replies: 17
Views: 4,942
Posted By Prentiss Carr
Re: Annual Upgrade Plan & Space

I found a link to support. I dont think it is the correct department as it says "web store issues" and I bought the plan from an online music store on a download card. But I will try it.
Forum: Licensing & Accounts 08-30-2016, 03:58 PM
Replies: 17
Views: 4,942
Posted By Prentiss Carr
Re: Annual Upgrade Plan & Space

Thanks Clive.

I opened the iLok app and looked and it is listed as expired (there are two listed, I assume one is the support plan and one is the upgrade plan). I righted clicked and hit refresh...
Forum: Licensing & Accounts 08-29-2016, 11:14 AM
Replies: 17
Views: 4,942
Posted By Prentiss Carr
Re: Annual Upgrade Plan & Space

Thanks for the reply and info.

I purchased the upgrade plan not the plug in plan. I was still able to download and use “tape echo” just not “space”. I wonder why I could download and use tape echo...
Forum: Licensing & Accounts 08-28-2016, 02:23 PM
Replies: 17
Views: 4,942
Posted By Prentiss Carr
Annual Upgrade Plan & Space

Two questions:

1) I have a perpetual license but also paid $99 for another year of upgrades. I see it showing in my Avid account on the website and in application manager as having a 2017...
Forum: macOS 02-11-2016, 05:17 AM
Replies: 33
Views: 11,949
Posted By Prentiss Carr
Re: Application Manager 2.5.1.115 crashing on boot

I guess I was overly optimistic in my last post thinking the re-install fixed it for me. App manager still crashing on start up. Hopefully there will be a fix/update to it soon.
Forum: macOS 02-10-2016, 04:59 AM
Replies: 33
Views: 11,949
Posted By Prentiss Carr
Re: Application Manager 2.5.1.115 crashing on boot

Thanks for the reply. I have no problem force quitting it the issue is it crashing "unexpectedly quitting" every time I boot up my Mac. I uninstalled it and downloaded from the link in another post...
Forum: macOS 02-09-2016, 02:09 PM
Replies: 33
Views: 11,949
Posted By Prentiss Carr
Re: Application Manager 2.5.1.115 crashing on boot

Crashing at startup every time for me as well. Mac OSX 10.11.3
Forum: Pro Tools | Duet & Pro Tools | Quartet 01-17-2016, 07:04 AM
Replies: 7
Views: 14,228
Posted By Prentiss Carr
Re: El Capitan Drivers?

New drivers (installer) available. Issue seems fixed. I no longer get the "wrong firmware" message.

I uninstalled then ran the new installer. Fixed it. Took a year for the new driver/installer...
Forum: Pro Tools | Duet & Pro Tools | Quartet 01-17-2016, 07:02 AM
Replies: 10
Views: 14,614
Posted By Prentiss Carr
Re: Quartet convinced firmware does not match software.

New drivers (installer) available. Issue seems fixed. I no longer get the "wrong firmware" message.

I uninstalled then ran the new installer. Fixed it. Took a year for the new driver/installer...
Forum: Pro Tools | Duet & Pro Tools | Quartet 12-17-2015, 05:37 PM
Replies: 7
Views: 14,228
Posted By Prentiss Carr
Re: El Capitan Drivers?

The drivers seem to work. Unfortunately like others I am still getting the error message at start up that the drivers need to be updated to the latest. When in fact they are the latest. This has been...
Forum: Pro Tools | Duet & Pro Tools | Quartet 11-12-2015, 05:33 AM
Replies: 10
Views: 14,614
Posted By Prentiss Carr
Re: Quartet convinced firmware does not match software.

Is there a way to be notified when new firmware is available for this unit. Or a list of the latest firmware on the avid's site somewhere? Or is the only way to check for new firmware by using the...
Forum: Pro Tools | Duet & Pro Tools | Quartet 11-12-2015, 05:27 AM
Replies: 7
Views: 14,228
Posted By Prentiss Carr
Re: El Capitan Drivers?

Thanks. Strange thing is the release date and driver version is the old drivers and they just added in the text that it is qualified for El Capitan. I downloaded them and the file names says they are...
Forum: Pro Tools | Duet & Pro Tools | Quartet 11-10-2015, 05:40 PM
Replies: 7
Views: 14,228
Posted By Prentiss Carr
El Capitan Drivers?

Any word on Mac drivers for the quartet that will work with El Capitan?
Forum: Pro Tools 12 10-18-2015, 05:11 AM
Replies: 4
Views: 4,169
Posted By Prentiss Carr
Re: Application Manager

Thank you for the reply.

The eleven plug-in and compressor bundle's newest version's available are v11. (correct me if there is a v12 and I am missing it though). That is why they are not in the...
Forum: Pro Tools 12 10-17-2015, 02:47 PM
Replies: 4
Views: 4,169
Posted By Prentiss Carr
Application Manager

Hi,

In the application manager I have "DX Driver" listed under apps available for download. I am new to pro tools and am not sure if I need to download it and if not why is it there.

Second...
Forum: Pro Tools | Duet & Pro Tools | Quartet 10-14-2015, 06:25 AM
Replies: 10
Views: 14,614
Posted By Prentiss Carr
Re: Quartet convinced firmware does not match software.

Thanks for the reply. I appreciate it. Hopefully there is an update that fixes the drivers when they come out with the Mac El Capitain Drivers.

Also, thanks for promising to post if you find any...
Forum: Pro Tools | Duet & Pro Tools | Quartet 10-11-2015, 11:16 AM
Replies: 10
Views: 14,614
Posted By Prentiss Carr
Re: Quartet convinced firmware does not match software.

Rooxii could you please share the solution that you found to stop the "wrong driver" error message from appearing? You said you reset the quartet and installed the "correct" drivers. What/where are...
Showing results 1 to 25 of 26

 
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