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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Yesterday, 05:17 PM
Replies: 1
Views: 61
Posted By jeffro
Re: Old text displayed with product

Looks like we had a few items in our products db that never had the description cleaned up... should be fixed now. Sorry for the confusion!
Forum: Pro Tools 2018 03-13-2019, 08:03 PM
Replies: 5
Views: 487
Posted By jeffro
Re: Avid Link Download

Launch Avid Link and click its icon in the menu bar (upper right) then select Preferences. You should see an Open Download Folder button in the Install Options section. You also have Avid Link in...
Forum: Pro Tools Software (Win) 03-10-2019, 09:59 PM
Replies: 4
Views: 239
Posted By jeffro
Re: Unable to start Pro Tools on my computer

Thanks for purchasing and welcome to the community.

That error is most commonly caused at the driver level and fixed by installing drivers or resetting the Playback Engine...
Forum: Licensing & Accounts 03-10-2019, 08:28 PM
Replies: 2
Views: 443
Posted By jeffro
Re: Pro Tools HD License Missing on iLok

It was an upgrade, not a subscription, so you have a Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O) in your account. (That replaced the Pro Tools HD with Upgrade and Support Plan 2015 which...
Forum: Virtual Instruments 03-10-2019, 10:09 AM
Replies: 9
Views: 358
Posted By jeffro
Re: Anyone still using Transfuser?

I'm running v2.0.7.19000 with PTU 2018.12. As Sardi pointed out... check the version in case it's 1.x (RTAS, PT11/higher needs AAX64) and see AIR's upgrade info...
Forum: Licensing & Accounts 03-09-2019, 12:04 PM
Replies: 5
Views: 359
Posted By jeffro
Re: Update from 2018.10 to 2018.12 using full installer?

You should have gotten renewal notices in my.avid.com and Avid Application Manager. We also send several emails out prior to expiration. Avid CS could check our system for these if desired (I...
Forum: Licensing & Accounts 03-09-2019, 11:47 AM
Replies: 7
Views: 449
Posted By jeffro
Re: Updating iLok licenses for Avid Complete Plugins

Found multiple iLok accounts using your email address so best to contact Avid CS directly to identify the one in question - have you started a support case already?
Forum: Licensing & Accounts 03-09-2019, 11:45 AM
Replies: 7
Views: 449
Posted By jeffro
Re: Updating iLok licenses for Avid Complete Plugins

Looks like this was handled by support on 2/15. All good?
Forum: Licensing & Accounts 03-09-2019, 11:40 AM
Replies: 1
Views: 7,911
Posted By jeffro
Re: PT 10 license doesn't appear in my Avid Master Account

Welcome to the community. Couldn't find your account and didn't see a case so started one for you - please look for a case notice email.
Forum: Licensing & Accounts 03-09-2019, 11:31 AM
Replies: 5
Views: 505
Posted By jeffro
Re: Pro Tools HD Plan shows as expired on iLok

You have an annual Pro Tools Edu Subscription (not Pro Tools HD/Ultimate - so no Pro Tools HD Plan license) valid through 3/8/2020 and the licenses in your iLok are current. They are currently in...
Forum: Licensing & Accounts 03-09-2019, 11:23 AM
Replies: 5
Views: 505
Posted By jeffro
Re: Pro Tools HD Plan shows as expired on iLok

The Pro Tools HD Plan license authorized the bonus plug-ins with an active Pro Tools HD Upgrade and Support Plan. It was replaced by the Avid Complete Plug-In Bundle and I see that's activated to...
Forum: Post - Surround - Video 03-06-2019, 10:51 AM
Replies: 19
Views: 3,687
Posted By jeffro
Re: Avid Support ExpertPlus contract.....wheres the support?...

Very strange if a new session that's working no longer sees MIDI after importing session data from an older session. I'll add that to the case notes, though the older hardware (Unitor8) really makes...
Forum: Post - Surround - Video 03-01-2019, 09:42 PM
Replies: 19
Views: 3,687
Posted By jeffro
Re: Avid Support ExpertPlus contract.....wheres the support?...

Look forward to the results of this.
My understanding from the user manual was that it's in the driver but it's possible that there's code in Logic that has changed or been removed?
I'm with you,...
Forum: Post - Surround - Video 03-01-2019, 09:13 PM
Replies: 19
Views: 3,687
Posted By jeffro
Re: Avid Support ExpertPlus contract.....wheres the support?...

Understand your disappointment, though according to the Unitor8 manual there is specific code in the driver for Logic so that could be the difference here. It's also a challenge to support...
Forum: Licensing & Accounts 02-26-2019, 11:33 PM
Replies: 2
Views: 274
Posted By jeffro
Re: Download Center: Lost Password, Can't Reset

Welcome to the community.

I think I fixed this in your account - please try again. If still having trouble (and you can at least sign into your account) please start a case via the Access the...
Forum: Licensing & Accounts 02-24-2019, 09:46 PM
Replies: 14
Views: 6,134
Posted By jeffro
Re: Can you still activate a SIM card asset with Ilok?

Pls check your email for a case notice.
Forum: General Discussion 02-23-2019, 12:28 PM
Replies: 11
Views: 618
Posted By jeffro
Re: Easiest Way to Create a Lead Sheet

Strange. I opened a file exported from Pro Tools - the chord charts were greyed out so I did a Select All then chose Show In All and they all changed to black. The exported PDF showed the chord...
Forum: General Discussion 02-23-2019, 10:45 AM
Replies: 11
Views: 618
Posted By jeffro
Re: Easiest Way to Create a Lead Sheet

I see it changes depending where you click so... Select All then use Hide or Show up in the toolbar.
Forum: General Discussion 02-22-2019, 09:33 PM
Replies: 11
Views: 618
Posted By jeffro
Re: Easiest Way to Create a Lead Sheet

Cool. Far from a Sibelius expert, but pretty sure it's just an option that lets you show objects for parts, the full score, or both... depending on your needs. Seems like that would explain why it's...
Forum: General Discussion 02-22-2019, 02:49 PM
Replies: 11
Views: 618
Posted By jeffro
Re: Easiest Way to Create a Lead Sheet

Can look into theses issues, but for now since you want to include lyrics please try this and let us know if it doesn't help with the chord display... Open the file in Sibelius, Select All, in Home...
Forum: Licensing & Accounts 02-13-2019, 08:18 PM
Replies: 7
Views: 448
Posted By jeffro
Re: Lost iLok, Avid Support Error

Welcome to the community, and sorry that you are having trouble with your ASC in addition to having lost your iLok!

Started a support case for you and will get this solved.
Forum: Pro Tools 2018 02-06-2019, 09:27 AM
Replies: 10
Views: 428
Posted By jeffro
Re: iLok always opens cloud session

Does this help from the iLM guide (https://s3.amazonaws.com/ilok-com/iLokLicenseManagerManual.pdf)? It's in Preferences > General...

If you’ve hidden any of the dialogues that appear during or...
Forum: Licensing & Accounts 02-02-2019, 03:07 PM
Replies: 2
Views: 1,187
Posted By jeffro
Re: Upgraded to 2018.12.1 The new "Avid Link" won't activate MC

Welcome to the community and sorry for the trouble. Looks like you have a support case in progress, that's the best option for solving a licensing issue. I did go into your account and link the...
Forum: Licensing & Accounts 01-30-2019, 12:27 PM
Replies: 24
Views: 14,177
Posted By jeffro
Re: Can't log into my AVID master account

Welcome to the community.

Couldn't find an account based on your email address so please contact support (https://www.avid.com/learn-and-support/contact-audio-and-music-support) to provide your...
Forum: Licensing & Accounts 01-29-2019, 10:58 PM
Replies: 3
Views: 1,443
Posted By jeffro
Re: Renewing Annual Subscription

Couldn't find your product based on your community email, but it's normal for a subscription license to only reflect the upcoming month/day. If the Update Plan is active then the license gets updated...
Showing results 1 to 25 of 500

 
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