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Search: Posts Made By: PatJo
Forum: Pro Tools 2019 10-17-2019, 06:15 PM
Replies: 57
Views: 3,384
Posted By PatJo
Re: Pro Tools 2019.6 (Win 10) starts itself?

I don’t have this issue but I see a lot of times people’s are told to “trash preferences” whenever they have a problem. What does that mean and how do you do it?


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Forum: Pro Tools | First Discussion 09-30-2019, 09:48 AM
Replies: 2
Views: 536
Posted By PatJo
Re: Can't Sign In....

Ok. When I checked this this morning it was working again.

Does anyone know what happened?


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Forum: Pro Tools | First Discussion 09-29-2019, 11:09 AM
Replies: 2
Views: 536
Posted By PatJo
Can't Sign In....

Hi,

I'm having a problem where I can't sign into protools. I get an error saying that my cloud plan as lapsed (I don't have a cloud plan save for what comes free with PTF and I don't put any...
Forum: Pro Tools | First Discussion 09-11-2019, 04:12 PM
Replies: 6
Views: 899
Posted By PatJo
Re: cloud Storage

Someone from AVID should see it on here. You can’t raise a case directly when you’re using Pro Tools First.


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Forum: Pro Tools | First Discussion 09-11-2019, 12:03 PM
Replies: 6
Views: 899
Posted By PatJo
Re: cloud Storage

You’re going to need AVID support to reset your Cloud. The same thing happened to me before.


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Forum: Pro Tools | First Discussion 08-23-2019, 06:31 AM
Replies: 9
Views: 1,552
Posted By PatJo
Re: Unable to create any project

When you’re creating the project uncheck the backup to cloud option at the bottom of the dialog box. Try that.


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Forum: Pro Tools | First Discussion 08-19-2019, 11:58 PM
Replies: 4
Views: 654
Posted By PatJo
Re: can't see all of menus

On Windows you can configure the pad so that be tapping it it acts as if the mouse button has been clicked. When it’s configured (which is the default) this way I find that I constantly click things...
Forum: Pro Tools | First Discussion 08-19-2019, 03:05 PM
Replies: 4
Views: 654
Posted By PatJo
Re: can't see all of menus

Hi, I originally had problems with the display not fitting properly on windows (menus not drawing properly, etc). It was because I had the text size turned up to 125% in the Windows settings for...
Forum: Pro Tools | First Discussion 08-10-2019, 12:02 AM
Replies: 7
Views: 1,202
Posted By PatJo
Re: Cloud Plan has lapsed?

For what it’s worth, this error went away on me after a day and my online projects were again available. I had a subsequent problem afterwards where my project in the cloud got corrupted and I lost...
Forum: Pro Tools | First Discussion 08-02-2019, 08:34 AM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

LOL! Thanks to the Support guys again!


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Forum: Pro Tools | First Discussion 08-01-2019, 09:29 AM
Replies: 11
Views: 1,398
Posted By PatJo
Re: The Maximum Amount of Projects has been reached

Thanks a million! I’ll give it a go and let you know how I get on.


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Forum: Pro Tools | First Discussion 07-30-2019, 11:40 AM
Replies: 11
Views: 1,398
Posted By PatJo
Re: The Maximum Amount of Projects has been reached

I’m ready. I have nothing in my cloud so feel free to reset it.

Thanks!


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Forum: Pro Tools | First Discussion 07-30-2019, 08:11 AM
Replies: 11
Views: 1,398
Posted By PatJo
Re: The Maximum Amount of Projects has been reached

I have the same issue. My cloud is at 0% use but it thinks it has 1 project up there, which is incorrect.
Forum: Pro Tools | First Discussion 07-23-2019, 01:12 AM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

Go for it! I have no projects or data in the cloud at the moment. Thanks again!


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Forum: Pro Tools | First Discussion 07-22-2019, 04:43 PM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

Absolutely fantastic! It worked like a charm! I can't thank you enough! The project is now back and I've moved it off the cloud so my cloud starage is back to 0%.

1 small thing though is that the...
Forum: Pro Tools | First Discussion 07-22-2019, 04:26 PM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

OK, I'm downloading them now. I'll let you know how I get on. Thanks!
Forum: Pro Tools | First Discussion 07-22-2019, 02:47 PM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

Thanks! I appreciate your help on this!
Forum: Pro Tools | First Discussion 07-22-2019, 01:05 PM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

Yesterday I disabled backup to cloud on 1 of my projects so now I only have 1 project in the cloud. It's called "When The World". I've attached a screenshot of what I see when I start up PTF. As you...
Forum: Pro Tools | First Discussion 07-22-2019, 11:17 AM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

I haven’t done that but the problem is I don’t have anything to export. My project is in the cloud and won’t download. I appreciate that if it did download I could use the trial to export to what...
Forum: Pro Tools | First Discussion 07-22-2019, 09:37 AM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

Agreed, I won't be using it anymore. However, I'd really like my audio files back from the cloud........ They must be up there, or a version of them at least.
Forum: Pro Tools | First Discussion 07-22-2019, 09:11 AM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

You don't seem to understand what's happened here. There's no way I'm using a GB of storage and the project count is wrong.

I can't get access to one of my projects and at this point I'd be happy...
Forum: Pro Tools | First Discussion 07-22-2019, 01:42 AM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

I have only 2 projects, 1 of which I can’t access. Yesterday I turned off backup to cloud for the one I can access. So, now, I only have 1 project in the cloud which I can’t download or access. How...
Forum: Pro Tools | First Discussion 07-20-2019, 10:00 AM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

I'm really stuck here. I cannot access the project that I have been working on for months. How do I get at least the audio back from the cloud?

FYI, I have just done a disk size check on my...
Forum: Pro Tools | First Discussion 07-19-2019, 03:02 AM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

And to answer your question I signed in and out several times and rebooted but it has made no difference.


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Forum: Pro Tools | First Discussion 07-19-2019, 01:52 AM
Replies: 28
Views: 2,274
Posted By PatJo
Re: Beyond Annoyed

Hi,

Thanks for looking into this. The only cloud plan I ever had is the 1Gb one that comes with PTF. I had 3 projects in it and I deleted one to make space but the cloud still thinks I have 3...
Showing results 1 to 25 of 74

 
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