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Search: Posts Made By: Rubicon
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-08-2020, 11:50 AM
Replies: 19
Views: 2,099
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

I paid for a one time phone support call and they fixed the issue... And refunded the one time support fee. The moral of this story is: ALWAYS do telephone support.
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-08-2020, 09:45 AM
Replies: 19
Views: 2,099
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

This morning when we called Avid licensing we were told that the licensing department is closed due to Covid and will not reopen...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-04-2020, 02:00 PM
Replies: 19
Views: 2,099
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

I am a patient man by nature, thanks again!
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-04-2020, 01:03 PM
Replies: 19
Views: 2,099
Posted By Rubicon
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-04-2020, 11:51 AM
Replies: 19
Views: 2,099
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

Hi Freak! 04006553 For all the good its worth... This guy will only tell me what he sees in my ilk account, and offers no solutions. When I ask him a basic question like "What did I pay for?" he...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-04-2020, 11:44 AM
Replies: 19
Views: 2,099
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

As it turns out this is a licensing issue... iLok assets are not being applied for what was purchased... I was downgraded to Standard even though I paid for Ultimate. The phone license support number...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-03-2020, 06:07 PM
Replies: 19
Views: 2,099
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

That fix is for High Sierra and Mohave, but I'm on Catalina 10.15.6... I ran the command but nothing... I'm also not finding anything in Security & Privacy that mentions HDX or drivers... I feel this...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-03-2020, 05:09 PM
Replies: 19
Views: 2,099
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

Reseating the card had no effect... Why does hardware setup now need to Launch Setup App (Audio Midi Setup)? This is new to 2020.9 and now my HDX card will not appear in hardware setup in PT. An...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-03-2020, 03:50 PM
Replies: 19
Views: 2,099
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

It is in slot 5, the only slot it should be in for HDX-1 according to Avid. Also in my original post, the card appears in sound prefs and I can successfully route audio out of my interface, even from...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-03-2020, 03:30 PM
Replies: 19
Views: 2,099
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

My account here is so old, the fields will not even reset or allow me to save new data. Yes, of course I have a support ticket in place but replies take a full day. I was just hoping someone here...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-03-2020, 03:22 PM
Replies: 19
Views: 2,099
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

My HDX card passes all digitest tests. Also I changed my signature, very long time since I've had to post here. Thank you!
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-03-2020, 03:01 PM
Replies: 19
Views: 2,099
Posted By Rubicon
HDX I/O not appearing in 2020.9

My HDX Card not an available option in Protools-Setup-Hardware after installing 2020.9. Also HDX card not an available option in Pro Tools-Setup-Peripherals. HDX card is available in Pro...
Forum: Licensing & Accounts 05-01-2018, 07:48 PM
Replies: 118
Views: 41,655
Posted By Rubicon
Re: Pro Tools Ultimate and the Avid Complete Plugin Bundle

Working here now.

I suggest calling Avid.
Forum: Licensing & Accounts 05-01-2018, 04:09 PM
Replies: 118
Views: 41,655
Posted By Rubicon
Re: Pro Tools Ultimate and the Avid Complete Plugin Bundle

So.....

I called Avid using my ultimate support plan... Line was busy so I used the 1+ number and got through. A kind but busy man by the name of Mo said he would try to help me. After a brief...
Forum: Licensing & Accounts 05-01-2018, 01:36 PM
Replies: 118
Views: 41,655
Posted By Rubicon
Re: Pro Tools Ultimate and the Avid Complete Plugin Bundle

I am sorting this out also. I have an un-named not-downloaded product. I can get up to the identify ilok screen and then is says:

This iLok account does not appear to have an eligible license for...
Forum: Licensing & Accounts 10-02-2016, 09:17 AM
Replies: 11
Views: 5,971
Posted By Rubicon
Re: Pro Tools HD Activation

I called and Avid and they put two temporary licenses on my ilok as they continue to figure out these issues. Not an elegant solution but a simple solution.
Forum: Pro Tools 12 09-30-2016, 08:49 AM
Replies: 7
Views: 3,368
Posted By Rubicon
Forum: Pro Tools 12 11-04-2015, 01:59 PM
Replies: 49
Views: 24,367
Posted By Rubicon
Re: Pro Tools 12 Midi Track Volume Not Controlling Plugins

+1 No volume midi here. CC7, as it should be. I thought there was something wrong with vienna pro. Thank you for a future fix, Avid.
Forum: Pro Tools 12 11-03-2015, 08:42 AM
Replies: 6
Views: 2,843
Posted By Rubicon
Re: Upgrade and support plan retiring?

When I was questioning Avid about what these plans were offering, they said that next year the pricing for an annual HD HDX license would be less than the $599 they want now. Time will tell, but I...
Forum: Pro Tools 12 10-30-2015, 09:55 AM
Replies: 40
Views: 10,737
Posted By Rubicon
Re: Track Freeze Soon

i just wish the inserts would copy to the new track. I don't want to commit to my eq and comp settings when I freeze. My temples are full of possible inserts, but it seems commit will either remove...
Forum: Pro Tools HDX & HD Native Systems (Mac) 10-29-2015, 10:19 AM
Replies: 11
Views: 8,336
Posted By Rubicon
Re: ProTools 10 (HDX) with NI Maschine, doubled notes

I get doubled midi notes sometimes but no Machine here. It seems to only happen at the beginning with using wait for note. I an now careful to undo or delete any takes before re-recording any midi...
Forum: Pro Tools HDX & HD Native Systems (Mac) 10-29-2015, 10:14 AM
Replies: 62
Views: 15,011
Posted By Rubicon
Re: Anybody here have MacPro (silver)HDX, Icon and Waves plugs? Let's talk!

I can't speak to the D-Command, but my silver 5.1 twelve core is amazing. More killer avid plugs and more native and HDX horse power than ever. Big mixes with fantastic sound are easy now. There...
Forum: Pro Tools 12 10-26-2015, 10:33 AM
Replies: 6
Views: 3,153
Posted By Rubicon
Re: New stuff. Sounds better? Or just in my head?

I went from TDM to HDX. Not only is it audibly better, but my mixes are all around easier to get good sound and with a computer upgrade, many more plugs.
Forum: Pro Tools 12 10-16-2015, 10:12 AM
Replies: 56
Views: 22,397
Posted By Rubicon
Re: Testing record with three DAW. Cubase, Sam & PT

Just to weigh in....

I upgraded from TDM and the HDX sound is miles above TDM... I know most of us already know that, but I thought I would bring it up again!

Cheers!
Forum: Pro Tools 12 09-28-2015, 09:45 AM
Replies: 16
Views: 8,493
Posted By Rubicon
Re: New Weirdness .. Pro Tools Quit Grayed Out ..

+1. I have experienced this as well in 12.2.... I also loose the ability to switch mix and edit (command=) from time to time. A restart fixes this, but I won't add to any hate on this thread.
Showing results 1 to 25 of 500

 
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