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Search: Posts Made By: jeffro
Forum: Licensing & Accounts 10-16-2018, 08:31 PM
Replies: 144
Views: 75,055
Posted By jeffro
Re: Lost Pro Tools LE 8 authorization code

An Activation/Redemption Code is only used once to add the product to your Avid account and/or deposit licenses. After that, simply go to my.avid.com/products (http://my.avid.com/products) to get...
Forum: Licensing & Accounts 10-16-2018, 08:20 PM
Replies: 144
Views: 75,055
Posted By jeffro
Re: Lost Pro Tools LE 8 authorization code

Welcome to the community (and sorry I didn't see this sooner). Please check your email...
Forum: Pro Tools 2018 10-12-2018, 10:33 AM
Replies: 9
Views: 370
Posted By jeffro
Re: PT2018 Compatible with MBox Pro?

An interface not recognized by PT as you described is most commonly due to the OS blocking the driver. Check out...
Forum: Licensing & Accounts 10-09-2018, 08:13 PM
Replies: 16
Views: 4,476
Posted By jeffro
Re: Space no longer active

Correct. Space was included as one of the bonus plug-ins with Pro Tools purchases and was active during your plan's term. Extending the license was initially done by renewing the Upgrade and...
Forum: Pro Tools Software (Mac) 10-09-2018, 07:57 PM
Replies: 11
Views: 842
Posted By jeffro
Re: Installing Pro Tools On Mojave

The error you are seeing is a known limitation with older installers (http://avid.force.com/pkb/articles/Error_Message/Error-Installing-Pro-Tools-10-on-Yosemite), you'll see this trying to install...
Forum: Licensing & Accounts 10-07-2018, 07:50 PM
Replies: 6
Views: 1,722
Posted By jeffro
Re: Got free upgrade to PT Academic 12.2 but cannot use

Welcome to the community. Started a support case to assist.
Forum: Pro Tools 10 10-07-2018, 10:28 AM
Replies: 8
Views: 172
Posted By jeffro
Re: ilok, como recuperar una licencia ?

You already have an iLok account, and there's an iLok2 registered to it that was reported lost last month. Will contact you via support case (email) to follow up.

Ya tienes una cuenta iLok, y hay...
Forum: Pro Tools 10 10-07-2018, 10:23 AM
Replies: 8
Views: 172
Posted By jeffro
Re: ilok, como recuperar una licencia ?

If you don't have an iLok account then the iLok is likely not registered. We will start a support case to assist so please watch for an email.

Si no tiene una cuenta iLok, es probable que el iLok...
Forum: Pro Tools 10 10-07-2018, 08:55 AM
Replies: 8
Views: 172
Posted By jeffro
Re: ilok, como recuperar una licencia ?

Please follow the Lost iLoks process (http://avid.force.com/pkb/articles/faq/Lost-Stolen-or-Broken-iLok-Policy) to replace the license.

Por favor siga el proceso de Lost iLoks para reemplazar la...
Forum: Licensing & Accounts 10-06-2018, 07:12 PM
Replies: 24
Views: 4,004
Posted By jeffro
Re: Avid Complete Plug-in Bundle - License expired on a current Subscription

It should refresh around your plan's date (at the end of next month). I wouldn't anticipate a problem, but keep in mind you have support included with your plan so you can start a case through your...
Forum: Licensing & Accounts 10-06-2018, 07:03 PM
Replies: 24
Views: 4,004
Posted By jeffro
Re: Avid Complete Plug-in Bundle - License expired on a current Subscription

Please look for a case notice email and reply to that if needed, thank you!
Forum: Licensing & Accounts 10-06-2018, 06:49 PM
Replies: 1
Views: 172
Posted By jeffro
Re: HD renewed but plan shows expired

The Pro Tools HD Plan license was included with the Pro Tools HD Upgrade and Support Plan to authorize the bonus plug-ins. It was replaced by the Avid Complete Plug-In Bundle (which provides more...
Forum: Licensing & Accounts 10-06-2018, 06:41 PM
Replies: 3
Views: 458
Posted By jeffro
Re: plugin there but not there

Glad to hear you got the Smack issue solved, hoping you get your SoundToys plugins going again quickly.
Forum: Licensing & Accounts 10-04-2018, 12:47 PM
Replies: 7
Views: 592
Posted By jeffro
Re: Help| Selling My Pro Tool

Started a new case for your transfer and asked the team to look into these ASCs to find out why they didn't work. Sorry for the trouble!
Forum: Licensing & Accounts 10-01-2018, 09:17 PM
Replies: 7
Views: 592
Posted By jeffro
Re: Help| Selling My Pro Tool

You had a case in progress, so I'll check in with the rep on that case.
Forum: Licensing & Accounts 10-01-2018, 09:17 PM
Replies: 7
Views: 592
Posted By jeffro
Re: Help| Selling My Pro Tool

Sorry for the trouble. Started a support case for you.
Forum: Pro Tools 2018 09-26-2018, 09:12 PM
Replies: 3
Views: 246
Posted By jeffro
Re: Boxed Versions No Longer Include an iLok?

Understood. Not a solution for everyone, especially if you lack a solid internet connection. Just wanted to make sure you were aware it's no longer a strict requirement.
Forum: Licensing & Accounts 09-26-2018, 09:09 PM
Replies: 2
Views: 336
Posted By jeffro
Re: Bought Perpetual Licence But No Confirmation

Welcome to the community.

Your order shows it was a boxed copy, so that gets shipped to you. I see you have a support case open so I deposited a temp license to prevent interruption. Please...
Forum: Pro Tools 2018 09-26-2018, 08:57 PM
Replies: 3
Views: 246
Posted By jeffro
Re: Boxed Versions No Longer Include an iLok?

An iLok USB key is no longer required as of v2018.1. Please see the iLok Cloud FAQ (http://avid.force.com/pkb/articles/faq/iLok-Cloud-FAQ) to see if that could be utilized in your program.
Forum: Eleven Rack 09-26-2018, 08:53 PM
Replies: 3
Views: 286
Posted By jeffro
Re: 11R not recognized/not connected

Please check out avid.force.com/pkb/articles/Troubleshooting/My-Audio-Interface-cannot-be-detected-by-macOS-10-13-High-Sierra...
Forum: Licensing & Accounts 09-26-2018, 07:00 PM
Replies: 2
Views: 259
Posted By jeffro
Re: New Avid Store Purchase - Activation code saying it is invalid

Plug-in products from our webstore get activated as part of the purchase, but IIRC the redemption code is also provided on the invoice. Since the code is already used it will throw an error if tried...
Forum: Pro Tools 2018 09-26-2018, 09:26 AM
Replies: 16
Views: 1,381
Posted By jeffro
Re: Latch Record broken again in 2018.7

Yes, we are working towards providing a pref for this. Despite my personal desire for X-OR type behavior, I believe we jumped the gun when we changed this in 2018.1 by changing the behavior but...
Forum: Pro Tools | First Discussion 09-26-2018, 09:06 AM
Replies: 2
Views: 298
Posted By jeffro
Re: ProTools first internet.

You need an internet connection to activate your license (to iLok or computer) and to create Projects, but can then run Pro Tools First offline to work on the Projects you created. Are you able to...
Forum: Licensing & Accounts 09-16-2018, 06:03 PM
Replies: 3
Views: 474
Posted By jeffro
Re: Renewal missing from iLok

Space was authorized by the Pro Tools Plan license which was included with the annual Plug-In and Support Plan. That plan was phased out with the release of the Avid Complete Plug-In Bundle...
Forum: Pro Tools 2018 09-15-2018, 05:29 PM
Replies: 9
Views: 445
Posted By jeffro
Re: PT 2018 - No Sound

Your screenshot shows Boom (virtual instrument) on the drum track, but it's greyed out indicating it's not loaded. Did you run the AIR Instruments installer...
Showing results 1 to 25 of 500

 
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