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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Today, 02:43 PM
Replies: 17
Views: 221
Posted By jeffro
Re: Plugins won't activate

Sorry for the trouble. Answered both open support cases - looks like Avid Link is presenting all installers from the Tier 2 and Tier 3 plug-in groups when only one from each was included with our...
Forum: Licensing & Accounts Today, 08:34 AM
Replies: 7
Views: 1,635
Posted By jeffro
Re: Can't create community account

OP was referring to community.avid.com (http://community.avid.com)

Will look into this and reply via support case.
Forum: Licensing & Accounts Yesterday, 02:05 PM
Replies: 17
Views: 221
Posted By jeffro
Re: Plugins won't activate

Have you checked your iLok account in iLok License Manager to see if they are there (and can activate them)? Also, make sure the iLok User ID is correctly listed for each one in my.avid.com/products...
Forum: Licensing & Accounts 10-21-2019, 06:21 PM
Replies: 8
Views: 150
Posted By jeffro
Re: Pro Tools Crossgrade

If you wanted to keep your perpetual (non-expiring) license and just get another year of software releases+support then it sounds like you bought the wrong product. Will get a support case going to...
Forum: Pro Tools 2019 10-15-2019, 08:19 PM
Replies: 8
Views: 384
Posted By jeffro
Re: Ultimate subscription

The license you have activated will determine which one runs. If you want to revert back to Pro Tools simply deactivate the pro Tools Ultimate license bundle. Check iLM to make sure you don't have...
Forum: Pro Tools 2019 10-14-2019, 03:46 PM
Replies: 14
Views: 518
Posted By jeffro
Re: One of the strangest things I've ever seen. Anyone have ideas?

No personal experience with the Hearback Hub, but where does it get its clock? If it's using an internal clock or your house sync then it could have trouble aligning with the digital signal from...
Forum: Pro Tools 2019 10-12-2019, 08:13 AM
Replies: 8
Views: 384
Posted By jeffro
Re: Ultimate subscription

It's the third option on that store page - $84.99 Monthly Subscription, Paid...
Forum: Pro Tools 2019 10-12-2019, 08:02 AM
Replies: 8
Views: 384
Posted By jeffro
Re: Ultimate subscription

Yes, there is a Monthly Pro Tools Ultimate Subscription (https://shop.avid.com/ccrz__ProductDetails?sku=DYNA20001) available.
Forum: Getting Started 10-09-2019, 12:58 PM
Replies: 2
Views: 276
Posted By jeffro
Re: Help please

Welcome to the community.

After redeeming a code, the product should be available in my.avid.com/products (http://my.avid.com/products). You can sign in, click on the product name, then Show the...
Forum: Pro Tools 2019 09-24-2019, 06:02 PM
Replies: 19
Views: 627
Posted By jeffro
Re: SOS PT Ultimate 2019.6 stopped working _ and cannot install again

Didn't see a support case in progress but since you have a current Update & Support Plan I started one for you. In the meantime you might try creating a new User account and running the installer...
Forum: macOS 09-24-2019, 10:41 AM
Replies: 44
Views: 3,308
Posted By jeffro
Re: Serious ProTools/MacPro threat looming?

Doesn't sound like the same issue.

Anyone seeing "License Error" dialogs today please check your User Account in System Prefs to see if you have lost Admin access. If having these symptoms please...
Forum: Licensing & Accounts 09-24-2019, 10:09 AM
Replies: 12
Views: 589
Posted By jeffro
Re: Pro Tools 12 is all the sudden not recognizing my iLok licence

Your Pro Tools Perpetual bundle has a Release Limit of 12/19/2016, so it authorizes 10.0-12.6.1. http://avid.force.com/pkb/articles/faq/en393795

You can download the 12.6.1 installer from your...
Forum: Licensing & Accounts 09-22-2019, 11:51 PM
Replies: 10
Views: 525
Posted By jeffro
Re: Pro Tools 12 not detecting working iLok

Sorry for the trouble here... found your case so please look for a case notice email in a bit...
Forum: Licensing & Accounts 09-22-2019, 11:50 PM
Replies: 5
Views: 935
Posted By jeffro
Re: Pretty disappointed about how AVID customer care handled my case

Glad to hear it worked out, thanks for giving us a chance to make it right.
Forum: Licensing & Accounts 09-22-2019, 10:56 PM
Replies: 2
Views: 294
Posted By jeffro
Re: Lack of Response on My case

Sorry for the delay. Looking into your case and will update that - please watch for a case notice email.
Forum: Pro Tools 2019 09-20-2019, 08:17 PM
Replies: 6
Views: 354
Posted By jeffro
Re: Pro Tools Ultimate Will Not Open

What audio hardware (and driver version) are you using?
Forum: Pro Tools 2019 09-20-2019, 02:26 PM
Replies: 6
Views: 354
Posted By jeffro
Re: Pro Tools Ultimate Will Not Open

Welcome to the community.

This is typically a driver/engine related error. Please try launching PT then immediately hold the N key until the Playback Window opens. If this...
Forum: Licensing & Accounts 09-16-2019, 12:57 PM
Replies: 1
Views: 245
Posted By jeffro
Re: Purchased Pro Tools, did not receive

Welcome to the community. Found and escalated your case.
Forum: Licensing & Accounts 09-16-2019, 12:47 PM
Replies: 6
Views: 305
Posted By jeffro
Re: Activation code not accepted. ‘Case in queue’ for a week.

Hard to tell from the front of the package. I'll check for your case and escalate that.
Forum: Licensing & Accounts 09-13-2019, 04:41 PM
Replies: 4
Views: 411
Posted By jeffro
Re: Where is my renewal?

Please see email for a case notice update, thanks!
Forum: Licensing & Accounts 09-12-2019, 04:34 PM
Replies: 8
Views: 335
Posted By jeffro
Re: Need help about upgrading from pro tool hd 12.5 to a higher perpetual version

The Pro Tools DigiLink I/O license is included in this upgrade.
Forum: Licensing & Accounts 09-12-2019, 01:15 PM
Replies: 22
Views: 922
Posted By jeffro
Re: New 2019 license, existing hardware. Need Digilink license!

I only see Pro Tools 10 in your iLok account. Perhaps you have Pro Tools HD 10 in another iLok account? Your Pro Tools 10 or Pro Tools Perpetual licenses won't run Pro Tools HD/Ultimate which is...
Forum: Licensing & Accounts 09-12-2019, 12:24 PM
Replies: 4
Views: 411
Posted By jeffro
Re: Where is my renewal?

If you renewed an Update Plan you should see the expiration date for that changed in my.avid.com/products (http://my.avid.com/products) and your license's Release Limit date changed in iLok License...
Forum: Pro Tools 2019 09-12-2019, 12:22 PM
Replies: 12
Views: 889
Posted By jeffro
Re: 20% off PT Ultimate Update Plan Reinstatement

I saw him live when I was a kid and it was quite an experience... jumbo shrimp!

I edited the first post since this is related to expired update plans. A perpetual license does not expire, and...
Forum: Pro Tools 2019 09-12-2019, 10:12 AM
Replies: 9
Views: 474
Posted By jeffro
Re: Possible to route At-2020 USB Con Mic?

I haven't personally used one, but since it has a headphone output you might be able to use it for recording/playback (if it has a driver or with ASIO4ALL)....
Showing results 1 to 25 of 500

 
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