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Search: Posts Made By: DigiTechSupt
Forum: Licensing & Accounts Today, 12:12 AM
Replies: 5
Views: 98
Posted By DigiTechSupt
Re: No help, no crossgrade discount, can’t renew, getting nowhere.. giving up on PT?

The Webstore team have already sent an Email for more details. Please check.

Thank you!
Tope
Forum: Licensing & Accounts Yesterday, 11:58 PM
Replies: 6
Views: 368
Posted By DigiTechSupt
Re: R.A Number for retail return pro tools 12

I see! Thanks for the info! Now the code is showing errors because it's not the correct code for your license. You can start up a support case at...
Forum: Licensing & Accounts 07-08-2020, 10:54 PM
Replies: 5
Views: 98
Posted By DigiTechSupt
Re: No help, no crossgrade discount, can’t renew, getting nowhere.. giving up on PT?

Sorry about that.
There was a pricing change and at the time when you tried renewing your Pro Tools perpetual license's update+support plan, it has already expired. The only way to stay with the...
Forum: Licensing & Accounts 07-08-2020, 04:08 PM
Replies: 9
Views: 712
Posted By DigiTechSupt
Re: PT 2020.5 Catalina Licensing Problems

Hi, your license is all set now. You'll receive a confirmation Email from the licensing team soon.
Let me know if you're still unable to see the correct license/product.

Thank you!
Tope
Forum: Pro Tools | First Discussion 07-07-2020, 06:17 PM
Replies: 48
Views: 7,468
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi Robert,

We can't find any Pro Tools First product under rxjamesau@yahoo.com.au
You might have used a different Email upon registering.
Please check.

Thank you,
Tope
Forum: Pro Tools | First Discussion 07-07-2020, 06:15 PM
Replies: 48
Views: 7,468
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi, yours appear fine. Please try signing out and signing back in and create a new project and see if the same error occurs.

Thank you
Tope
Forum: Licensing & Accounts 07-07-2020, 06:07 PM
Replies: 21
Views: 382
Posted By DigiTechSupt
Re: One or more licenses to surrender cannot be found in your account

You might be running on an unsupported OS version. May we know what OS version you're currently running on?

Thanks,
Tope
Forum: Licensing & Accounts 07-07-2020, 06:02 PM
Replies: 7
Views: 212
Posted By DigiTechSupt
Re: PT Ultimate 2 Licenses STILL NOT WORKING!!!!!

Sorry about the troubles. I Have just checked your account and there are Multiple Pro Tools Ultimate licenses. I can see an old Pro Tools Ultimate Perpetual license activated inside your iLok account...
Forum: Licensing & Accounts 07-07-2020, 05:47 PM
Replies: 1
Views: 72
Posted By DigiTechSupt
Re: Never received ASC; want a refund.

Hi,

Your ASC might been sitting inside your Avid Account. You can see it by going to my.avid.com.products#Myproducts and sign in using your registered Email
Now, regarding your refund request,...
Forum: Licensing & Accounts 07-07-2020, 11:00 AM
Replies: 21
Views: 382
Posted By DigiTechSupt
Re: One or more licenses to surrender cannot be found in your account

Hi TomR!

Your license is all set now. You should be able to see the correct license and activate it by now.

Thank you!
Tope
Forum: Licensing & Accounts 07-06-2020, 10:39 PM
Replies: 21
Views: 382
Posted By DigiTechSupt
Re: One or more licenses to surrender cannot be found in your account

Thanks, Janne

I've also started a support case for him in case needed further assistance.

Tope
AVID Community
Forum: Pro Tools | First Discussion 07-05-2020, 09:12 PM
Replies: 48
Views: 7,468
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

I've alerted Manuel D about this and bump it up the team. You'll receive updates on your Email soon

Thank you,
Tope
Forum: Pro Tools | First Discussion 07-05-2020, 09:10 PM
Replies: 48
Views: 7,468
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

This should be already fixed. You should be able to create projects by now.

Let us know if the same issue occurs.

Thank you,
Tope
Forum: Pro Tools | First Discussion 07-05-2020, 09:06 PM
Replies: 7
Views: 574
Posted By DigiTechSupt
Re: Can't create new project...

Thank you for the info. This is already with the IT team. We'll let you know once fixed through Email. You have the option to create Sessions instead of Projects(cloud based) since you're on a...
Forum: Licensing & Accounts 07-05-2020, 08:59 PM
Replies: 6
Views: 368
Posted By DigiTechSupt
Re: R.A Number for retail return pro tools 12

Hi,

Apologies for the delay. Not sure why they'd need an RA number for your renewal plan since it has not been used yet. Have you told them that it has not yet been used? I believe the RA number...
Forum: Licensing & Accounts 07-05-2020, 08:51 PM
Replies: 9
Views: 712
Posted By DigiTechSupt
Re: PT 2020.5 Catalina Licensing Problems

Hi,

There seems to be an issue with the license itself as it's appearing to have an expiration date of 12/27/19 on iLok. The team is already fixing this. a temporary license has been deposited...
Forum: Licensing & Accounts 07-05-2020, 08:41 PM
Replies: 11
Views: 917
Posted By DigiTechSupt
Re: "Auto-Renew" didn't renew. Now Subscription expired, what now?

Hi,

We can't find any avid account under the Email registered with your duc profile. Can you update it with the correct one so we could check on this further?

Thank you!
Tope
Forum: Licensing & Accounts 07-05-2020, 08:32 PM
Replies: 7
Views: 245
Posted By DigiTechSupt
Re: Auto renew only??

Upon checking your account, record shows that you've purchased a Crossgrade to Subscription on August 3 of 2019. The pricing adjustment started on July 1 of 2019. You can check more info on this at...
Forum: Pro Tools 2020 07-05-2020, 08:18 PM
Replies: 5
Views: 310
Posted By DigiTechSupt
Re: AVID ASC Doesn't Work, No Support Answers

Hi,

I've just checked your account under your Email, but can't find any open support ticket. Did you use a different Email in opening them? I've also checked your account and found no purchased...
Forum: Pro Tools | First Discussion 06-21-2020, 10:40 AM
Replies: 7
Views: 574
Posted By DigiTechSupt
Re: Can't create new project...

This is all set now!
You should be able to create new projects by now.

Thanks!
Tope
Forum: Pro Tools | First Discussion 06-16-2020, 09:47 PM
Replies: 7
Views: 574
Posted By DigiTechSupt
Re: Can't create new project...

Hi,
I've just checked and there are no cloud storage generated. I've already started a support case for this and have forwarded it to the IT team. I'll send you an Email once it's all sorted.
...
Forum: Pro Tools | First Discussion 06-16-2020, 09:45 PM
Replies: 7
Views: 440
Posted By DigiTechSupt
Re: Can't delete Session. Do I need my Cloud reset?

Hi Mick!

I've started a support case for this. Will need a cloud reset to fix this. Please note that this will wipe out all existing projects on the dashboard so it's best to export per track as...
Forum: Licensing & Accounts 06-09-2020, 06:41 PM
Replies: 1
Views: 534
Posted By DigiTechSupt
Re: Fatal Error - Pro Tools Perpetual

A different license might be getting detected. Try deactivating your current license that is having an error, then try to reactivate. there might be a subscription license deposited that has not been...
Forum: Licensing & Accounts 06-07-2020, 07:42 PM
Replies: 15
Views: 987
Posted By DigiTechSupt
Re: Looking Protools 12.0 or 12.1 installer Windows

Hi,

Please check your Email for an updated link.

Thank you,
Tope
Forum: Licensing & Accounts 05-25-2020, 11:31 AM
Replies: 7
Views: 730
Posted By DigiTechSupt
Re: Pro Tools Subscription Purchased but no activation email sent

Hi,
Please update your duc profile with your Avid account Email so we could check.

Thanks!
Tope
Showing results 1 to 25 of 500

 
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