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Search: Posts Made By: marianna
Forum: Pro Tools Today, 08:38 AM
Replies: 5
Views: 210
Posted By marianna
Re: "VIEW Software Download Links & Product Details"

No you don't have to install PT to get Link. It is a separate line item in your MyAvid " View My Products" once you log in and it is also a download on Avid.com at:
...
Forum: Pro Tools Today, 06:55 AM
Replies: 5
Views: 379
Posted By marianna
Re: Move Program change in edit window - BUG

Hi Mindcube....

It was recently reported so it needs to be looked at and a determination on how to fix. Wont be imminent though.....

I'll try and get back to you with an update but if you get...
Forum: Pro Tools Sketch 03-15-2024, 06:10 AM
Replies: 17
Views: 1,705
Posted By marianna
Re: iPad Sketch: Can I save a project without Internet access ?

Hey sketchers.....

Got some additional info on the March release.... with the latest release (released on March 7th) we have removed the need to authenticate when saving a session. ...
Forum: Pro Tools 03-14-2024, 02:24 PM
Replies: 170
Views: 18,409
Posted By marianna
Re: PT 2024.3 | Released

audiogamble.... any results on this issue or do you need me to get a case going?

Marianna
Forum: Licensing & Accounts 03-14-2024, 01:43 PM
Replies: 3
Views: 222
Posted By marianna
Re: Avid | My Account - Randomly switching language

Thanks for letting me know.... might have to do with some work being done on avid.com but as long as you are on the latest version of Safari for your Mac... and you now how to switch it back to...
Forum: Pro Tools 03-13-2024, 02:37 PM
Replies: 170
Views: 18,409
Posted By marianna
Re: PT 2024.3 | Released

See above response to Joel......

Marianna
Forum: Pro Tools 03-13-2024, 02:37 PM
Replies: 170
Views: 18,409
Posted By marianna
Re: PT 2024.3 | Released

Hi Joel,

No, it will not be coming back to PT. Whatever device/product you are using - you need to contact the manufacturer for their guidance. The only product that this driver was designed...
Forum: Pro Tools 03-13-2024, 09:13 AM
Replies: 3
Views: 130
Posted By marianna
Re: AAE -7106 error with UA Sphere software

His there bakedbeans......

While UA and Avid try and figure out the error 7106 - I wanted you to know that you can usually always find older versions of the software in the Download Center.
...
Forum: Pro Tools Sketch 03-13-2024, 09:07 AM
Replies: 17
Views: 1,705
Posted By marianna
Re: iPad Sketch: Can I save a project without Internet access ?

Eric

Sketch works the same as it always did and internet is required.

Marianna
Forum: Pro Tools 03-12-2024, 09:31 AM
Replies: 170
Views: 18,409
Posted By marianna
Re: PT 2024.3 | Released

Hey everyone that commented on the m-audio driver removal..... here is why this was done and what was discovered during testing. My apologies on behalf of Avid for not communicating this was going to...
Forum: Pro Tools 03-12-2024, 06:36 AM
Replies: 170
Views: 18,409
Posted By marianna
Re: PT 2024.3 | Released

Hello there....

I sent you a direct email so please look out for it..... and respond back when you can.

Thanks

Marianna
Forum: Pro Tools | Carbon 03-11-2024, 12:22 PM
Replies: 3
Views: 207
Posted By marianna
Re: Carbon Upgrade and Support contract Q

Hi Dave,

The policy was to allow for a 90 day purchase window after activation for an extended hardware contract. There were emails, reminders, and countdowns in a carbon users myavid account... ...
Forum: Pro Tools 03-11-2024, 09:53 AM
Replies: 5
Views: 328
Posted By marianna
Re: PT 2024.3.0 - Unwanted Falcon 2 crashes PT

Hey Studiostuff.......

We have heard from 2024.3 peeps that they are crashing or freezing on launch and we believe that a significant number of these failures are likely related to plugins and...
Forum: Licensing & Accounts 03-11-2024, 08:59 AM
Replies: 7
Views: 195
Posted By marianna
Re: Pro Tools Subs Trial - which version?

Darryl... this happens to anyone who has had or has currently a Pro Tools Trial in their MyAvid.

If you start with a new email and MyAvid that has never had the PT Trial before, it will direct...
Forum: Licensing & Accounts 03-11-2024, 08:42 AM
Replies: 7
Views: 195
Posted By marianna
Re: Pro Tools Subs Trial - which version?

Hi again Guy.....

Both Tope and I checked and did a " trial" download as a customer would and it is PT Ultimate 2024.3.

However there seems to be a slight issue with Link that Tope is running...
Forum: Pro Tools 03-10-2024, 09:44 AM
Replies: 5
Views: 155
Posted By marianna
Re: Not Responding on EXIT

No worries... let us know if you hear anything about the Axe FX If you reach out.

Have a good Sunday.

marianna
Forum: macOS 03-10-2024, 09:42 AM
Replies: 279
Views: 50,766
Posted By marianna
Re: MacOS Sonoma

Did you look back a page at the responses to the same issue you are experiencing.

ashmatthews reports: Another thing I've noticed...the new macOS has this "mic mode" thing (see attached image)....
Forum: Licensing & Accounts 03-10-2024, 09:35 AM
Replies: 7
Views: 195
Posted By marianna
Re: Pro Tools Subs Trial - which version?

Hi Guy

It should be the latest version of the PT trial which would be 2024.3. But let me check Monday with the product team to see what's up and why it was removed.

Thanks for the heads up.......
Forum: Pro Tools | Carbon 03-10-2024, 09:33 AM
Replies: 3
Views: 207
Posted By marianna
Re: Carbon Upgrade and Support contract Q

Hi Marsdy,

Carbon and Carbon Pre include a 1-year limited hardware warranty. During the warranty term if your interface needs service you can ship it to Avid for repair with an estimated 4-6 week...
Forum: Pro Tools 03-10-2024, 09:19 AM
Replies: 5
Views: 155
Posted By marianna
Re: Not Responding on EXIT

If you remove Axe FX does it still happen?

Marianna
Forum: Pro Tools 03-10-2024, 09:06 AM
Replies: 31
Views: 4,666
Posted By marianna
Re: Pro Tools Perpetual Upgrade-2023

Hello Steveski

We normally offer an Edu to Commercial upgrade if the license has expired and is still within the grace period. This is an upgrade for those that are no longer in education or have...
Forum: Pro Tools | Carbon 03-09-2024, 07:29 AM
Replies: 15
Views: 736
Posted By marianna
Re: Performance Degradation with Carbon and Sonoma?

Thanks Mark for chiming in :)

Your fan " Marianna "
Forum: Pro Tools 03-09-2024, 06:46 AM
Replies: 170
Views: 18,409
Posted By marianna
Re: PT 2024.3 | Released

Hi Leigh.....

Disregard my Facebook ask as I found your case and added to it. thanks for posting this and letting me know. As I said, I updated the case notes and also created cases for those...
Forum: Pro Tools 03-09-2024, 06:42 AM
Replies: 170
Views: 18,409
Posted By marianna
Re: PT 2024.3 | Released

HI Devon

I created a case for you as well so we can get on this issue first thing Monday. Case # is 04769525

Thanks for chiming in as the more cases the quicker fixed.

Marianna
Forum: Pro Tools 03-09-2024, 06:41 AM
Replies: 170
Views: 18,409
Posted By marianna
Re: PT 2024.3 | Released

Hi Ben

I created a case for you on this so we can get to the bottom of it early next week. Case # 04769527

I also added myself to it so I can follow the issue - I did this for others as well....
Showing results 1 to 25 of 484

 
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