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Search: Posts Made By: DigiTechSupt
Forum: Pro Tools | First Discussion Today, 06:09 PM
Replies: 5
Views: 233
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

We're on it. We'll let you know once it's fixed.

-Tope
Forum: Pro Tools | First Discussion Yesterday, 04:48 PM
Replies: 25
Views: 541
Posted By DigiTechSupt
Re: Beyond Annoyed

Hi, we will need to reset this on our end. Note that this will wipe out all projects stored on the cloud. Please let us know if you're ready to proceed.

Thank you,
Tope
Forum: Pro Tools | First Discussion Yesterday, 02:30 PM
Replies: 25
Views: 541
Posted By DigiTechSupt
Re: Beyond Annoyed

I've downloaded, re-uploaded and sent you the Session file (.ptx) This can be opened on Pro Tools First as well if you wish. The folder includes all Audio files. Please check your Email. Also, your...
Forum: Pro Tools | First Discussion Yesterday, 01:46 PM
Replies: 25
Views: 541
Posted By DigiTechSupt
Re: Beyond Annoyed

Now downloading your project. will update in a bit
Forum: Pro Tools | First Discussion Yesterday, 01:36 PM
Replies: 25
Views: 541
Posted By DigiTechSupt
Re: Beyond Annoyed

Shouldn't be a problem.
I've sent an Email with your new password. Also, it seems that your cloud account is not synced with your Avid Account, we might need to reset your cloud storage. Note that...
Forum: Pro Tools | First Discussion Yesterday, 11:20 AM
Replies: 25
Views: 541
Posted By DigiTechSupt
Re: Beyond Annoyed

Currently seeing 709MB 2/3 projects.
You should be able to open Pro Tools First, sign in and be able to access your projects, not sure why it's not letting you. Let me know if you're okay with us...
Forum: Pro Tools | First Discussion Yesterday, 11:18 AM
Replies: 25
Views: 541
Posted By DigiTechSupt
Re: Beyond Annoyed

Would you be okay if we reset your Password so we could try and access your projects?

-Tope
Forum: Pro Tools 2019 Yesterday, 10:55 AM
Replies: 2
Views: 224
Posted By DigiTechSupt
Re: Avid store down?

Have you tried using a different browser? or a browser in incognito or private mode?

-Tope
Forum: Pro Tools | First Discussion Yesterday, 10:54 AM
Replies: 6
Views: 116
Posted By DigiTechSupt
Re: ilok question

It will not work anymore if they completed the process of the reported iLok as lost. The iLok will be disabled.
Forum: Pro Tools | First Discussion Yesterday, 10:42 AM
Replies: 6
Views: 116
Posted By DigiTechSupt
Re: ilok question

Like what BScout said. Latest Pro Tools needs an iLok2 or iLok3 USB Dongle. The found iLok will not work with the latest version.

-Tope
Forum: Pro Tools 2018 07-21-2019, 02:25 PM
Replies: 4
Views: 191
Posted By DigiTechSupt
Re: Glitch when bouncing multiple mono tracks?

Hi, this feature is not available on Pro Tools First. You can check https://www.avid.com/pro-tools/comparison for more info. Track Freeze, Commit, and Bounce... Only track freeze is available on Pro...
Forum: Pro Tools | First Discussion 07-21-2019, 02:21 PM
Replies: 25
Views: 541
Posted By DigiTechSupt
Re: Beyond Annoyed

By the look of your cloud storage account, it seems that you've reached more than 1 GB. A workaround is you can register, download and install the Pro Tools Ultimate trial...
Forum: Pro Tools | First Discussion 07-18-2019, 07:31 PM
Replies: 25
Views: 541
Posted By DigiTechSupt
Re: Beyond Annoyed

Upon checking, you've already exceeded the 1GB project limit. Did you previously have an active cloud storage plan?

-Tope
Forum: Pro Tools | First Discussion 07-18-2019, 07:29 PM
Replies: 25
Views: 541
Posted By DigiTechSupt
Re: Beyond Annoyed

Have you already tried signing out and signing back in?
Checking on this further...

-Tope
Forum: Licensing & Accounts 07-18-2019, 12:50 PM
Replies: 3
Views: 238
Posted By DigiTechSupt
Re: Fee for changing payment methods?

Hi, nothing to worry about. That's just the pre-authorization charge and will be released from pre-authorization automatically. Rest assured that this transaction will not be posted on your card/bank...
Forum: General Announcements 07-18-2019, 11:09 AM
Replies: 0
Views: 542
Posted By DigiTechSupt
AvidPlay Now Available on Avid Link

Avid Connect Live, NASHVILLE, Tenn., July 18, 2019 – At Avid Connect Live Nashville (https://www.avid.com/connectlive/nashville) at Summer NAMM 2019, Avid introduced AvidPlay, a new music...
Forum: General Announcements 07-18-2019, 11:02 AM
Replies: 0
Views: 260
Posted By DigiTechSupt
Avid S4 and S1 Control Surfaces

Avid Connect Live, NASHVILLE, Tenn., July 18, 2019 – At Avid Connect Live Nashville (https://www.avid.com/connectlive/nashville) at Summer NAMM 2019, Avid® (Nasdaq: AVID) unveiled two new audio...
Forum: Licensing & Accounts 07-17-2019, 12:51 PM
Replies: 5
Views: 231
Posted By DigiTechSupt
Re: Rental options

Yes! You can register and download here (https://my.avid.com/get/pro-tools-ultimate-trial)

-Tope
Forum: Pro Tools | First Discussion 07-16-2019, 02:07 PM
Replies: 5
Views: 233
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi,



Sent you an Email through the support case. You should be able to create projects now. :)



-Tope
Forum: Pro Tools | First Discussion 07-15-2019, 04:13 PM
Replies: 27
Views: 624
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

No worries.

PT First is cloud based. You can save offline but only as cache file. You can check more info at http://avid.force.com/pkb/articles/en_US/faq/Pro-Tools-First-FAQ
and at...
Forum: Pro Tools | First Discussion 07-15-2019, 02:16 PM
Replies: 27
Views: 624
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

no worries.
Not sure, but I've just checked. It's here on my end. Have you installed it already? It's available inside your Avid Account (my.avid.com/products#Myproducts)...
Forum: Pro Tools | First Discussion 07-15-2019, 01:55 PM
Replies: 27
Views: 624
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

UVI workstation will only appear on Inserts > Multichannel Instruments when you create a Stereo Instrument track.
The rest can be found under the AudioSuite Tab, Except for ReWire which is built-in...
Forum: Pro Tools | First Discussion 07-15-2019, 01:30 PM
Replies: 27
Views: 624
Posted By DigiTechSupt
Re: novice needs help.. PT 1st upgrade / missing plugins

Not sure, you might be using the Trial version and not First. Third party plugins are not supported to run on Pro Tools First. Only plugins from with the Avid Account, Market Place and Focusrite...
Forum: Pro Tools | First Discussion 07-15-2019, 01:25 PM
Replies: 27
Views: 624
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

What plugins are missing?
On https://www.avid.com/pro-tools-first/plugins those with purple dots are the free included ones. You should have
Air Xpand!2
UVI Workstation
Dynamic III...
Forum: Pro Tools | First Discussion 07-15-2019, 01:10 PM
Replies: 27
Views: 624
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

Hi,
I've just checked. Did you acquire your Pro Tools First with a Focusrite 2nd gen interface?

-Tope
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