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Search: Posts Made By: DigiTechSupt
Forum: Technical Alerts 12-12-2019, 01:08 PM
Replies: 0
Views: 480
Posted By DigiTechSupt
Exclamation “Cloud session open on another computer” error with iLok Cloud

We have reports of some users having trouble using iLok Cloud. We are working with iLok to address this as quickly as possible.

If you are experiencing a “Cloud session open on another computer”...
Forum: Pro Tools 2019 12-11-2019, 04:33 PM
Replies: 14
Views: 799
Posted By DigiTechSupt
Re: Permanent License Lost?

Hi,
I've alerted the webstore team about this. They'll be in touch with you through Email.

Thank you,
-Tope
Forum: Licensing & Accounts 12-10-2019, 02:12 PM
Replies: 2
Views: 133
Posted By DigiTechSupt
Post Re: Pro Tools OVERBILLING

Hello Ke productions,

We have escalated your support case to get this resolved ASAP.

Best regards,
JC
Forum: Pro Tools | First Discussion 12-10-2019, 01:43 PM
Replies: 15
Views: 7,697
Posted By DigiTechSupt
Re: Error - One or more activation locations are not accessible

Please check back your iLok License Manager within 24 to 48 hours. Should be fixed by then

Thanks,
Tope
Forum: Pro Tools | First Discussion 12-10-2019, 12:28 PM
Replies: 15
Views: 7,697
Posted By DigiTechSupt
Re: Error - One or more activation locations are not accessible

Hi, checking on this. Will get back to you soon.

-Tope
Forum: Pro Tools | First Discussion 12-05-2019, 01:34 PM
Replies: 3
Views: 339
Posted By DigiTechSupt
Re: restoring projects stored locally

Hi,
I've sent an Email through a support case. When was the last time you saw the projects available in your dashboard? Can you also check your cache folder if it still contains your project cache?...
Forum: Pro Tools 11 12-03-2019, 06:49 PM
Replies: 10
Views: 371
Posted By DigiTechSupt
Post Re: Pro tools 11 won't start after updating to Windows 10

Hello yorgo,

Windows 10 was first qualified with Pro Tools 12.5. See avid.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart...
Forum: Licensing & Accounts 12-01-2019, 11:06 AM
Replies: 2
Views: 296
Posted By DigiTechSupt
Post Re: Lost license

Hello glenrupp,

We will check up on your case and get you a reply.

Best regards,
JC
Forum: Licensing & Accounts 12-01-2019, 11:05 AM
Replies: 4
Views: 281
Posted By DigiTechSupt
Re: No renewal button for Perpetual Lic

Hello LSNY,



There were some pricing changes on 7/1. duc.avid.com/showthread.php?t=405253 (http://duc.avid.com/showthread.php?t=405253)


Renewals are not being discontinued....
Forum: General Announcements 11-28-2019, 11:59 AM
Replies: 0
Views: 1,083
Posted By DigiTechSupt
Promo Alert: Pro Tools Reinstatement Promo!

In line with this announcement (http://avid.force.com/pkb/articles/FAQ/reinstatement-faq) about Update Plan Rreinstatement, we are offering a big promo for Perpetual License owners who have expired...
Forum: Licensing & Accounts 11-20-2019, 12:27 PM
Replies: 8
Views: 650
Posted By DigiTechSupt
Re: Have a perpetual license but can't activate Pro Tools 12?

Can you edit your Email at http://duc.avid.com/profile.php?do=editprofile
We can't find the product under the Email associated with your duc account.

Thanks,
-Tope
Forum: Licensing & Accounts 11-20-2019, 12:21 PM
Replies: 8
Views: 650
Posted By DigiTechSupt
Re: Have a perpetual license but can't activate Pro Tools 12?

Looking in to this..
Will get back to you in a bit.

-Tope
Forum: Pro Tools | First Discussion 10-10-2019, 11:34 AM
Replies: 96
Views: 39,389
Posted By DigiTechSupt
Re: there was an error posting the project

Hi,

I've alerted the Audio team regarding this. Jillian from the support team should be in touch with you within the day.

Thank you,
Tope
Forum: Licensing & Accounts 10-06-2019, 01:57 PM
Replies: 12
Views: 982
Posted By DigiTechSupt
Re: Missing Pro Tools Perpetual License

Hi This should be fixed by now. Please reply to the support case if the same issue occurs.

Thank you,
-Tope
Forum: Licensing & Accounts 10-01-2019, 01:42 PM
Replies: 4
Views: 626
Posted By DigiTechSupt
Re: Transfer of License Problems? Jeffro PLZ

The team had to manually deposit the licenses on his account.
Everything shows as is, but the licenses are already inside his iLok Account. I can see that it's already activated on their iLok...
Forum: Licensing & Accounts 09-30-2019, 11:39 AM
Replies: 6
Views: 451
Posted By DigiTechSupt
Re: Avid account setup with old email. Cannot access account.

Thank you for this,
I've forwarded their concern to the webstore team. Should be able to receive an Email from them soon.

Tope
Forum: Licensing & Accounts 09-30-2019, 11:36 AM
Replies: 4
Views: 626
Posted By DigiTechSupt
Re: Transfer of License Problems? Jeffro PLZ

Hi,

seems that it has been fixed today. Please check and let us know.

Thank you,
-Tope
Forum: Pro Tools | First Discussion 09-30-2019, 11:33 AM
Replies: 2
Views: 589
Posted By DigiTechSupt
Re: Can't Sign In....

Checking with I.T. team if there was an outage. Will confirm within the day.

Thank you,
-Tope
Forum: Pro Tools | First Discussion 09-26-2019, 07:33 PM
Replies: 6
Views: 630
Posted By DigiTechSupt
Re: Where is Xpand!2 Virtual Instrument?

Hi Metalhead666,

The Xpand!2 installer is already a part of the Pro Tools DMG file installer and should be installed along with the DAW. Please try re-downloading and re-installing from your Avid...
Forum: Licensing & Accounts 09-26-2019, 04:24 PM
Replies: 6
Views: 560
Posted By DigiTechSupt
Re: No Action on my case

Sorry about that. Your account's all set now. Please check and activate the new license.

Thank you,
Tope
Forum: Licensing & Accounts 09-26-2019, 11:10 AM
Replies: 6
Views: 560
Posted By DigiTechSupt
Re: No Action on my case

Hi Mixgate,
Sorry for the long wait. I've pulled up your support case and sent a response through Email. Your license is already in your iLok account. Please check my Email through the support case...
Forum: 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 09-17-2019, 12:33 PM
Replies: 8
Views: 673
Posted By DigiTechSupt
Re: installing Protools le 8 fo 003 error

Hi, have you tried using a different browser? (Chrome is good for these) Also, make sure that download is complete before extracting and running the installer file.

Thanks,
Tope
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-16-2019, 10:01 PM
Replies: 50
Views: 2,194
Posted By DigiTechSupt
Exclamation Re: Macbook Pro backup before repair

Insults and cursing removed, threads merged and opened, back on track. If you want to participate in the conversation or help the OP please do, but please respect the Terms of Use...
Forum: Pro Tools | First Discussion 09-16-2019, 06:18 PM
Replies: 9
Views: 1,669
Posted By DigiTechSupt
Re: Unable to create any project

Hi!
Sorry, unfortunately this is a different case. There's an issue with the cloud platform at the moment, but is already being worked on by the IT team. We'll let you know once it's fixed....
Forum: Licensing & Accounts 09-09-2019, 11:56 AM
Replies: 4
Views: 581
Posted By DigiTechSupt
Re: Pro Tools Ultimate iLok asset issues - need urgent help

Sorry. I was not able to find any support case associated with the Email address registered under your account here on the Duc. Do you already have a case number?
Upon checking, only one Pro Tools...
Showing results 1 to 25 of 500

 
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