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Showing results 1 to 25 of 500
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Posts Made By:
AvidCS
Forum:
Eleven Rack
11-18-2014, 01:37 PM
Replies:
8
New Registration
Views:
3,499
Posted By
AvidCS
Re: New Registration
To clarify a few things...
1. Eleven Racks - regardless of software content - would (should) always include a registration card for the unit itself that would be used here: www.avid.com/reg. If...
Forum:
macOS
09-05-2014, 12:11 PM
Replies:
2
Pro Tools 11 LE Teacher Product
Views:
3,223
Posted By
AvidCS
Re: Pro Tools 11 LE Teacher Product
There are three separate types of academic Pro Tools 11. They are student, teacher, and institutional. If this is for (and owned by) the school, you would purchase the institutional version. It...
Forum:
macOS
05-22-2014, 10:33 AM
Replies:
5
Wrong iLok account I.D. entered during activation of Pro Tools
Views:
4,792
Posted By
AvidCS
Re: Wrong iLok account I.D. entered during activation of Pro Tools
Avid CS will contact you directly to follow up on this.
Forum:
Pro Tools 11
12-02-2013, 12:08 PM
Replies:
1
Identit-e fail.
Views:
2,964
Posted By
AvidCS
Re: Identit-e fail.
Hello John,
We will have someone from Customer Support follow-up on this with you directly. You should receive an e-mail regarding this concern shortly.
Forum:
Virtual Instruments
07-12-2013, 04:07 PM
Replies:
18
Structure 1.1 ilok licensing issue
Views:
16,464
Posted By
AvidCS
Re: Structure 1.1 ilok licensing issue
Hello,
After the changes to the new Pace management tools, there were some issues regarding the surrendering of older A.I.R. licenses for the updated versions. Although this concern was addressed...
Forum:
Getting Started
05-10-2013, 10:47 AM
Replies:
10
Transfer of Ownership - Problem With Website
Views:
5,858
Posted By
AvidCS
Re: Transfer of Ownership - Problem With Website
Found your account based on your forum email and there was a case created the same day you posted this. Case was answered the next day and is now closed. Hope this solved your issue.
-Jeff
Forum:
Getting Started
05-10-2013, 10:46 AM
Replies:
10
Transfer of Ownership - Problem With Website
Views:
5,858
Posted By
AvidCS
Re: Ridiculous Avid - Just Ridiculous
Sounds like you got your issue solved, but we'll look into the problem with the form. Sorry for the trouble.
-Jeff
Forum:
Pro Tools 10
02-25-2013, 03:09 PM
Replies:
8
Accidentally registered pro tools 10 upgrade to wrong ilok account [solved]
Views:
5,219
Posted By
AvidCS
Re: Accidentally registered pro tools 10 upgrade to wrong ilok account
Resolved this issue directly via support case.
Forum:
Pro Tools 10
01-11-2013, 03:55 PM
Replies:
2
trying to transfer a PT10 license
Views:
2,664
Posted By
AvidCS
Re: trying to transfer a PT10 license
Welcome to the forum!
Part of the Upgrade is the 'surrender' of the v8 license, so without that you cannot complete the upgrade process.
We started a support case for you since we'll need more...
Forum:
003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac)
01-05-2013, 04:39 PM
Replies:
4
PROTOOLSLE - Activation Code [solved]
Views:
2,657
Posted By
AvidCS
Re: PROTOOLSLE - Activation Code
Unfortunately, registering Mbox 2+LE8 does not add the software/code to your account. We confirmed your reg and sent you a replacement code. Please follow the instructions in the email you should...
Forum:
Pro Tools Express on Windows
11-27-2012, 12:00 PM
Replies:
1
auto code - site problem!!
Views:
2,837
Posted By
AvidCS
Re: auto code - site problem!!
Your Authorization Code is listed in your Avid account (http://account.avid.com/) in Your Products. Are you saying that you get the error when trying to sign in to that?
Forum:
003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac)
11-14-2012, 09:16 AM
Replies:
10
ilok lost process
Views:
5,165
Posted By
AvidCS
Re: ilok lost process
Yes, it would be this one...
Avid Support Code: Pro Tools software (LE, M-Powered, & standalone) (http://shop.avid.com/store/product.do?product=306917503520336)
(Australia / New Zealand:...
Forum:
003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win)
11-13-2012, 09:46 AM
Replies:
5
Avid never registered my product - need support - extremely unfair
Views:
2,146
Posted By
AvidCS
Re: Avid never registered my product - need support - extremely unfair
Sorry that this is not being handled properly.
That KB article is sent as a standard reply for Mbox RMAs, but it sounds like your issue is the one described in this...
Forum:
003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win)
11-12-2012, 03:35 PM
Replies:
5
Avid never registered my product - need support - extremely unfair
Views:
2,146
Posted By
AvidCS
Re: Avid never registered my product - need support - extremely unfair
Hello,
You don't have to use an Avid Support Code for registration or repairs.
For registration, call the support # (http://www.avid.com/support/support-contact) and press 2 (for reg) -or-...
Forum:
Pro Tools 10
11-01-2012, 11:52 AM
Replies:
2
Where can we get protools 9 iso for windos
Views:
4,419
Posted By
AvidCS
Re: Where can we get protools 9 iso for windos
If you purchased/activated it online, the installer(s) will be in your Avid account (http://account.avid.com) > Your Products.
The installation DVD can be purchased online at...
Forum:
macOS
10-30-2012, 02:40 PM
Replies:
3
Avid Virtual Instruments 10.3 Installer (Mac)
Views:
4,885
Posted By
AvidCS
Re: Avid Virtual Instruments 10.3 Installer (Mac)
Sorry, looking into this now...
Update: Fixed now. (Thanks for reporting this!)
Forum:
macOS
09-23-2012, 09:49 PM
Replies:
4
Virtual instrument installer fail
Views:
3,738
Posted By
AvidCS
Re: Virtual instrument installer fail
Tried both "Download" (which uses the Download Manager) and "click here" (simple file download) and both work properly.
Does it fail for you with either link? At what point do you get the error?
Forum:
macOS
09-23-2012, 09:13 PM
Replies:
4
Virtual instrument installer fail
Views:
3,738
Posted By
AvidCS
Re: Virtual instrument installer fail
Where are you trying to download the file from? We can check it out if you can provide more info, thanks!
Forum:
Windows
08-29-2012, 05:18 PM
Replies:
1
Problem activating Protools 10 Student Edition on Windows 7
Views:
5,294
Posted By
AvidCS
Re: Problem activating Protools 10 Student Edition on Windows 7
Hello Dayviidd.
It is possible that you may have received an activation card with incorrect instructions as a few of those were sent out in err.
If your code starts with "EDU" and is of the...
Forum:
Pro Tools 10
08-29-2012, 04:59 PM
Replies:
5
Pro Tools 10 Student vs. Institutions edition?
Views:
10,314
Posted By
AvidCS
Re: Pro Tools 10 Student vs. Institutions edition?
Hello mbings.
Functionally, there is no difference between the Student or Institutional versions. There are actually 3 types of Pro Tools academic:
Student - For students currently enrolled in...
Forum:
Pro Tools 10
08-29-2012, 04:45 PM
Replies:
2
PT10 Licence missing???
Views:
2,764
Posted By
AvidCS
Re: PT10 Licence missing???
Hi JKR.
Pro Tools 10 is not showing in your My Avid account because, although the upgrade to PT 10 from PT 9 was activated to your iLok.com account, it was done under a different name and e-mail...
Forum:
AAX Plug-ins
08-24-2012, 09:51 AM
Replies:
181
MDW Massenburg EQ for AAX
Views:
73,049
Posted By
AvidCS
Re: MDW Massenburg EQ for AAX
Sorry about the trouble some of you have experienced.
The MDW v5 Upgrade has been temporarily suspended (http://duc.avid.com/showthread.php?p=1959084) from the Avid Store.
We have identified...
Forum:
Pro Tools 10
08-23-2012, 02:36 PM
Replies:
2
resolved . no more posts necessary.
Views:
2,576
Posted By
AvidCS
Re: where to find the current version of PT
You can click the Pro Tools Updates (http://www.avid.com/protoolsupdates) link at the top of the DUC to go to the KB page for this.
What version do you have installed (and on what OS) when you do...
Forum:
Pro Tools 10
08-23-2012, 02:18 PM
Replies:
12
Password Reset Not Working
Views:
15,262
Posted By
AvidCS
Re: Password Reset Not Working
We reset your Avid Account password and emailed you. Do you still have access to that email account?
Forum:
VENUE Live Sound Systems
08-14-2012, 09:28 AM
Replies:
3
Recently purchase FWx card
Views:
2,971
Posted By
AvidCS
Re: Recently purchase FWx card
Hello David,
Once your FWx card is registered, please contact Avid Audio Customer Support for software assistance.
You may reach them at 1-650-731-6100. Choose the option for registration.
...
Showing results 1 to 25 of 500
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