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Search: Posts Made By: jeffro
Forum: AAX Plug-ins Yesterday, 01:53 PM
Replies: 8
Views: 1,214
Posted By jeffro
Re: Pro Tools Plug Ins Bundle Not Fully Available

Sorry for the trouble. I went in and manually pushed the expiration dates to get your licenses up and running - please right+click > Refresh and/or Synchronize your iLok as needed. I will follow up...
Forum: Pro Tools 2021 04-09-2021, 02:28 PM
Replies: 9
Views: 321
Posted By jeffro
Re: Avid Link doesn't work

Greetings. I'm switching between 2 accounts here and both log in successfully. Have you tried Clear Cache Files in Preferences?
Forum: Pro Tools 2021 04-08-2021, 05:34 PM
Replies: 38
Views: 2,766
Posted By jeffro
Re: Cannot navigate folders in Import Audio window by double-clicking them

We have repro'd this here and logged PT-271495 (please ref that if you start a support case). There are other issues mentioned in this thread (hang with Import Audio, Import Session Data in German...
Forum: Licensing & Accounts 04-08-2021, 05:10 PM
Replies: 3
Views: 136
Posted By jeffro
Re: Need a 6.4.1 authorization code

Welcome to the community.

Please check your email for a case update and reply to that.
Forum: Licensing & Accounts 04-07-2021, 02:39 PM
Replies: 4
Views: 126
Posted By jeffro
Re: I have registered my Avid HD I/O interface, but I have not receive Digilink licen

Welcome to the community.

We started including the DigiLink license with interfaces and active Pro Tools HD Update Plans in Sept 2016 (when v12.6 was released). I'll check up on your support case...
Forum: Licensing & Accounts 04-06-2021, 02:45 PM
Replies: 12
Views: 240
Posted By jeffro
Re: Avid Complete Plugi-In Bundle expired on a renewed Pro Tools Ultimate Update Plan

We had a mix of issues across 2 threads so I cleaned these up... a couple were expired Avid Complete Plug-In Bundle subscriptions and Pro Tools Ultimate Update Plans which explains why the bundle...
Forum: AAX Plug-ins 04-06-2021, 11:03 AM
Replies: 5
Views: 215
Posted By jeffro
Re: SoundReplacer

SoundReplacer (https://www.avid.com/plugins/soundreplacer) requires an iLok license to run. Do you own it, or have an Avid Complete Plug-In Bundle...
Forum: Pro Tools 2020 04-01-2021, 04:43 PM
Replies: 13
Views: 1,255
Posted By jeffro
Re: No plug ins folder in application support?

The User Library is the one that's hidden (the one you can hold [option] in the Go menu to see) but the plug-ins are in the main Library at the root of your boot drive...

HD/Library/Application...
Forum: Licensing & Accounts 03-31-2021, 11:57 AM
Replies: 8
Views: 311
Posted By jeffro
Re: Subscription/Perpetual Lic Question

You technically could have multiple licenses but I wouldn't recommended it - if the perpetual has an older Release Limit...
Forum: Licensing & Accounts 03-31-2021, 10:55 AM
Replies: 8
Views: 311
Posted By jeffro
Re: Subscription/Perpetual Lic Question

Thanks for the additional info. A new subscription would not impact your perpetual license. Another iLok isn't needed unless you want to run them both on different systems (but could instead use...
Forum: Licensing & Accounts 03-30-2021, 08:00 PM
Replies: 8
Views: 311
Posted By jeffro
Re: Subscription/Perpetual Lic Question

A perpetual license can be traded in for a discount on subscription (see the crossgrade option in my.avid.com/products (https://my.avid.com/products)), but you could just buy a subscription at the...
Forum: Licensing & Accounts 03-30-2021, 09:16 AM
Replies: 3
Views: 172
Posted By jeffro
Re: iLok Cloud

Good point Dave, thanks! Pro Tools 12 is sometimes used generically to refer to more current versions but I should have addressed that.

reubenhyman - please see...
Forum: Licensing & Accounts 03-29-2021, 09:30 PM
Replies: 3
Views: 172
Posted By jeffro
Re: Cloud

If your Cloud Session is set to Automatic Mode then simply Close Your Cloud Session. If it's set to Manual Mode you can Close Your Cloud Session or de-activate the license(s) from your Cloud Session...
Forum: Pro Tools 2021 03-25-2021, 06:06 PM
Replies: 5
Views: 247
Posted By jeffro
Re: 2021.3 not activating iLock

Your license bundle didn't have an updated Release Limit (right+click > Show Details for the license in iLok License Manager) so we updated that. It's also in your iLok Cloud - refer to this...
Forum: Licensing & Accounts 03-25-2021, 12:44 PM
Replies: 3
Views: 164
Posted By jeffro
Re: Pro Tools Ultimate 12 perpetual license

Found the case you started last night and just replied to get more info.
Forum: Licensing & Accounts 03-25-2021, 10:19 AM
Replies: 3
Views: 164
Posted By jeffro
Re: Pro Tools Ultimate 12 perpetual license

Welcome to the community.

Have you started a support case (to get us the code) yet?
Forum: Pro Tools 2020 03-25-2021, 09:59 AM
Replies: 15
Views: 1,686
Posted By jeffro
Re: Strip Silence Bug in update

Sliders all working normally again here in 2021.3.
Forum: Licensing & Accounts 03-23-2021, 01:58 PM
Replies: 5
Views: 306
Posted By jeffro
Re: Pro Tools Ultimate Perpetual has disappeared from iLok!!!

I see it on your iLok (serial # ends with A). Will follow up via support case.
Forum: Licensing & Accounts 03-22-2021, 09:25 PM
Replies: 5
Views: 316
Posted By jeffro
Re: Can't login to Avid.com, nor reset password

my.avid.com (https://my.avid.com) working normally here tonight... are you still having trouble? If so, please post a screenshot (minus your account info). Thanks!
Forum: Eleven Rack 03-19-2021, 03:38 PM
Replies: 6
Views: 291
Posted By jeffro
Re: Eleven Rack 96Khz

On your ER... press and hold EDIT/BACK, scroll to Digital Clock/Input, press SW 1, set CLOCK SOURCE to Int 96 kHz, press EDIT/BACK 2x.
Forum: Licensing & Accounts 03-18-2021, 01:48 PM
Replies: 5
Views: 516
Posted By jeffro
Re: Pro Tools Reinstatement Plan Question

Correct, as stated in the KBs I linked:
Forum: Licensing & Accounts 03-18-2021, 11:56 AM
Replies: 1
Views: 112
Posted By jeffro
Re: Ilok license transfer problem

Welcome to the community.

avid.secure.force.com/pkb/articles/faq/Lost-Stolen-or-Broken-iLok-Policy (https://avid.secure.force.com/pkb/articles/faq/Lost-Stolen-or-Broken-iLok-Policy) describes the...
Forum: Licensing & Accounts 03-18-2021, 11:54 AM
Replies: 5
Views: 516
Posted By jeffro
Re: Pro Tools Reinstatement Plan Question

Hang on to the code - the clock starts when you redeem it (even if you don't complete the upgrade by selecting your old license to surrender in my.avid.com).

See...
Forum: Licensing & Accounts 03-18-2021, 10:21 AM
Replies: 3
Views: 198
Posted By jeffro
Re: PT Ulitmate brand new code not working

Welcome to the community and sorry for the trouble!

I'll look up your case and escalate that...
Forum: Virtual Instruments 03-11-2021, 04:56 PM
Replies: 3
Views: 795
Posted By jeffro
Re: UVI Avid Falcon 2.0.8 in Avid user account

We are in the process of updating accounts with version 2.1.2 so please check my.avid.com (https://my.avid.com) (View My Products > Pro Tools/Ultimate > View...) -or- Avid Link (click the Included...
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