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Search: Posts Made By: DigiTechSupt
Forum: Pro Tools | First Discussion Yesterday, 09:12 PM
Replies: 45
Views: 7,219
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

I've alerted Manuel D about this and bump it up the team. You'll receive updates on your Email soon

Thank you,
Tope
Forum: Pro Tools | First Discussion Yesterday, 09:10 PM
Replies: 45
Views: 7,219
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

This should be already fixed. You should be able to create projects by now.

Let us know if the same issue occurs.

Thank you,
Tope
Forum: Pro Tools | First Discussion Yesterday, 09:06 PM
Replies: 7
Views: 519
Posted By DigiTechSupt
Re: Can't create new project...

Thank you for the info. This is already with the IT team. We'll let you know once fixed through Email. You have the option to create Sessions instead of Projects(cloud based) since you're on a...
Forum: Licensing & Accounts Yesterday, 08:59 PM
Replies: 4
Views: 277
Posted By DigiTechSupt
Re: R.A Number for retail return pro tools 12

Hi,

Apologies for the delay. Not sure why they'd need an RA number for your renewal plan since it has not been used yet. Have you told them that it has not yet been used? I believe the RA number...
Forum: Licensing & Accounts Yesterday, 08:51 PM
Replies: 8
Views: 574
Posted By DigiTechSupt
Re: PT 2020.5 Catalina Licensing Problems

Hi,

There seems to be an issue with the license itself as it's appearing to have an expiration date of 12/27/19 on iLok. The team is already fixing this. a temporary license has been deposited...
Forum: Licensing & Accounts Yesterday, 08:41 PM
Replies: 11
Views: 811
Posted By DigiTechSupt
Re: "Auto-Renew" didn't renew. Now Subscription expired, what now?

Hi,

We can't find any avid account under the Email registered with your duc profile. Can you update it with the correct one so we could check on this further?

Thank you!
Tope
Forum: Licensing & Accounts Yesterday, 08:32 PM
Replies: 7
Views: 183
Posted By DigiTechSupt
Re: Auto renew only??

Upon checking your account, record shows that you've purchased a Crossgrade to Subscription on August 3 of 2019. The pricing adjustment started on July 1 of 2019. You can check more info on this at...
Forum: Pro Tools 2020 Yesterday, 08:18 PM
Replies: 5
Views: 253
Posted By DigiTechSupt
Re: AVID ASC Doesn't Work, No Support Answers

Hi,

I've just checked your account under your Email, but can't find any open support ticket. Did you use a different Email in opening them? I've also checked your account and found no purchased...
Forum: Pro Tools | First Discussion 06-21-2020, 10:40 AM
Replies: 7
Views: 519
Posted By DigiTechSupt
Re: Can't create new project...

This is all set now!
You should be able to create new projects by now.

Thanks!
Tope
Forum: Pro Tools | First Discussion 06-16-2020, 09:47 PM
Replies: 7
Views: 519
Posted By DigiTechSupt
Re: Can't create new project...

Hi,
I've just checked and there are no cloud storage generated. I've already started a support case for this and have forwarded it to the IT team. I'll send you an Email once it's all sorted.
...
Forum: Pro Tools | First Discussion 06-16-2020, 09:45 PM
Replies: 7
Views: 422
Posted By DigiTechSupt
Re: Can't delete Session. Do I need my Cloud reset?

Hi Mick!

I've started a support case for this. Will need a cloud reset to fix this. Please note that this will wipe out all existing projects on the dashboard so it's best to export per track as...
Forum: Licensing & Accounts 06-09-2020, 06:41 PM
Replies: 1
Views: 496
Posted By DigiTechSupt
Re: Fatal Error - Pro Tools Perpetual

A different license might be getting detected. Try deactivating your current license that is having an error, then try to reactivate. there might be a subscription license deposited that has not been...
Forum: Licensing & Accounts 06-07-2020, 07:42 PM
Replies: 15
Views: 939
Posted By DigiTechSupt
Re: Looking Protools 12.0 or 12.1 installer Windows

Hi,

Please check your Email for an updated link.

Thank you,
Tope
Forum: Licensing & Accounts 05-25-2020, 11:31 AM
Replies: 7
Views: 682
Posted By DigiTechSupt
Re: Pro Tools Subscription Purchased but no activation email sent

Hi,
Please update your duc profile with your Avid account Email so we could check.

Thanks!
Tope
Forum: Licensing & Accounts 05-24-2020, 06:01 PM
Replies: 7
Views: 682
Posted By DigiTechSupt
Re: Pro Tools Subscription Purchased but no activation email sent

Hi,
The purchase seemed to have not gone through. There should be info on your my.avid.com 's order history. I've alerted the webstore team about this. They'll send you an Email soon.

-Tope
Forum: Licensing & Accounts 05-24-2020, 05:57 PM
Replies: 8
Views: 689
Posted By DigiTechSupt
Re: Avid Complete Plugin Bundle Renewal Issues

Hi,

It's appearing as activated on your iLok 2 dongle.
Is your iLok 2 dongle being recognized on the port it's plugged in? Please let us know.

Thank you!
-Tope
Forum: General Discussion 05-24-2020, 04:52 PM
Replies: 12
Views: 1,033
Posted By DigiTechSupt
Re: I purchased a (downloadable) plugin on Avid.com and have not received download li

Hi,

Was able to see your support case 03947493.
I've alerted the webstore team on this. The product should be inside your account soon. Let me know if you'd still like to continue with your...
Forum: Pro Tools 12 05-23-2020, 12:04 AM
Replies: 4
Views: 553
Posted By DigiTechSupt
Re: Avid Bug!!

Thanks for the alert!
Tope
Forum: Pro Tools 12 05-23-2020, 12:04 AM
Replies: 4
Views: 553
Posted By DigiTechSupt
Re: Avid Bug!!

I’ve started a support case for you. Webstore team will send an email soon.
Thank you

-Tope
Forum: Licensing & Accounts 05-21-2020, 08:02 PM
Replies: 11
Views: 811
Posted By DigiTechSupt
Re: "Auto-Renew" didn't renew. Now Subscription expired, what now?

Should be able to Pro Tools EDU Annual Subscription without going to a new verification.

Thanks!
Tope
Forum: Licensing & Accounts 05-21-2020, 07:59 PM
Replies: 11
Views: 811
Posted By DigiTechSupt
Re: "Auto-Renew" didn't renew. Now Subscription expired, what now?

The webstore team already sent an Email. Please check and respond if you have further inquiries.

Thank you,
Tope
Forum: Pro Tools | First Discussion 05-21-2020, 07:52 PM
Replies: 9
Views: 762
Posted By DigiTechSupt
Re: Is this some kind of joke? Trying to use one simple purchased plug in

Sorry,
Just saw this now. You might have purchased your plugin through a browser and not from inside Pro Tools First's Market Place/Avid Link.
Purchase plugins from the Market Place/Avid Link are...
Forum: Licensing & Accounts 05-20-2020, 08:39 PM
Replies: 2
Views: 413
Posted By DigiTechSupt
Re: Support $$$$$$$$

Yup. Please let us know what issues you're having with installing the trial(demo) so we could check on this.

Thanks!
Tope
Forum: Licensing & Accounts 05-20-2020, 08:34 PM
Replies: 14
Views: 14,889
Posted By DigiTechSupt
Re: Reactivate Pro Tools after expired subscription?

Hi Scott. This should be all set now. If the same issue occurs. Please try deactivating your license on your iLok License manager and re-activate and let us know if the same issue occurs.

Thanks,...
Forum: Licensing & Accounts 05-20-2020, 08:31 PM
Replies: 6
Views: 509
Posted By DigiTechSupt
Re: pro tools plan expiration date changed on ilok

I was able to pull up the Email registered on your duc account.
I've responded to the support case. Please check your Email.

Thanks!
-Tope
Showing results 1 to 25 of 500

 
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