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Search: Posts Made By: jeffro
Forum: Pro Tools 2019 04-01-2020, 03:58 PM
Replies: 25
Views: 2,717
Posted By jeffro
Re: PT Cloud Colaboration lost ALL my stuff ...

Wow, so sorry for the lack of support on top of the problems... escalating your case.
Forum: Pro Tools 2019 03-30-2020, 10:06 AM
Replies: 25
Views: 2,717
Posted By jeffro
Re: PT Cloud Colaboration lost ALL my stuff ...

Nope, and we've actually had to scale resources to accommodate increased usage (likely due to so many more users working remotely around the globe).
Forum: Pro Tools 2019 03-29-2020, 08:47 PM
Replies: 25
Views: 2,717
Posted By jeffro
Re: PT Cloud Colaboration lost ALL my stuff ...

Please ask your partner to check their email (or sign into my.avid.com and Access the Support Center) - I don't see their response to the Avid tech's case update on 3/16. In the meantime I would...
Forum: Pro Tools 2019 03-15-2020, 08:00 PM
Replies: 25
Views: 2,717
Posted By jeffro
Re: PT Cloud Colaboration lost ALL my stuff ...

Thanks for posting more info. Still happy to connect through Avid Link if that's helpful.
Forum: Pro Tools 2019 03-13-2020, 12:34 PM
Replies: 25
Views: 2,717
Posted By jeffro
Re: PT Cloud Colaboration lost ALL my stuff ...

Couldn't find a case with your account, what's the case #? Can you please add me as a contact in Avid Link so I can start a Project with you?
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