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Search: Posts Made By: jeffro
Forum: Licensing & Accounts 11-30-2019, 10:05 PM
Replies: 2
Views: 190
Posted By jeffro
Re: "opt in" error

Found and escalated your support case.
Forum: Licensing & Accounts 11-30-2019, 09:32 PM
Replies: 29
Views: 5,846
Posted By jeffro
Re: Charged Twice For Support Plan

Found your support case and see our rep asked for more info but hasn't seen a reply. Please check your email for a case notice and reply to that if this is still an open issue. Thanks.
Forum: Licensing & Accounts 11-30-2019, 09:30 PM
Replies: 1
Views: 338
Posted By jeffro
Re: Sale. License language

The second one sounds like the Black Friday special at our resellers (15% off). Do you have links for these?
Forum: Licensing & Accounts 11-30-2019, 09:23 PM
Replies: 9
Views: 287
Posted By jeffro
Re: Heat license not found! HELP!!

Created a case for you.
Forum: Licensing & Accounts 11-30-2019, 09:22 PM
Replies: 9
Views: 287
Posted By jeffro
Re: Heat license not found! HELP!!

Found and escalated your case.
Forum: macOS 11-30-2019, 06:40 PM
Replies: 4
Views: 226
Posted By jeffro
Re: Protools Download Link for 12.4. for Mac

Found your support case, please check your email for a case update.
Forum: Licensing & Accounts 11-30-2019, 06:21 PM
Replies: 10
Views: 284
Posted By jeffro
Re: Pro Tools upgrade to 2018.12 won't let me activate.

As suspected, your licenses and iLok3 are in your other iLok account - sign into the iLok account that uses your email address for the User ID. Then you can activate the license(s) to your iLok3.
Forum: Licensing & Accounts 11-30-2019, 04:45 PM
Replies: 10
Views: 284
Posted By jeffro
Re: Pro Tools upgrade to 2018.12 won't let me activate.

I think you have 2 different iLok accounts, checking...
Forum: Licensing & Accounts 11-30-2019, 12:07 AM
Replies: 10
Views: 284
Posted By jeffro
Re: Pro Tools upgrade to 2018.12 won't let me activate.

Your account shows you haven't activated your license yet. Please launch iLok License Manager (https://www.ilok.com/#!license-manager) and sign in, then activate your Pro Tools Subscription license...
Forum: Pro Tools 2019 11-26-2019, 08:43 PM
Replies: 1
Views: 121
Posted By jeffro
Re: Pro Tools code not authorizing! Please help!!

Welcome to the community. Sorry for the rough start! Checking your accounts and will reply via support case - please watch for an email.
Forum: Avid S1, S3, Dock and Control 11-26-2019, 11:13 AM
Replies: 16
Pan
Views: 1,854
Posted By jeffro
Re: Pan

What versions of Pro Tools Control and EuControl (and Pro Tools) do you have installed?
Forum: Getting Started 11-26-2019, 10:18 AM
Replies: 1
Views: 211
Posted By jeffro
Re: Inherited my Father's Avid account. Need Guidance.

So sorry for your loss. Will contact you directly to see how we can assist with accounts/licenses.
Forum: Pro Tools 2019 11-07-2019, 03:10 PM
Replies: 17
Views: 1,815
Posted By jeffro
Re: 2019.10 Won't Install

An updated installer was posted this week. This eliminates the issue when updating PT to 2019.10 via Avid Link.
Forum: Avid S1, S3, Dock and Control 11-07-2019, 03:04 PM
Replies: 16
Pan
Views: 1,854
Posted By jeffro
Re: Pan

I updated the Pro Tools Control app (and EuControl) to v19.9.1.17 and Pans are working correctly now. Can you please try this when you have a chance and report back?
Forum: Licensing & Accounts 11-07-2019, 12:33 PM
Replies: 4
Views: 512
Posted By jeffro
Re: Loyalty rewards not in my account

Starting a support case for you.
Your active product includes support. That's accessed through the Support Center link in my.avid.com (http://my.avid.com) or by calling...
Forum: Licensing & Accounts 11-06-2019, 01:28 AM
Replies: 2
Views: 419
Posted By jeffro
Re: Academic Eligibility is on hold - not my fault here guys

Sorry about the trouble, has this been solved yet?

Online support is provided through the Access the Support Center link in your Avid account (http://my.avid.com) or the Contact Support link in...
Forum: Licensing & Accounts 11-05-2019, 08:52 PM
Replies: 3
Views: 1,744
Posted By jeffro
Re: "Error trying to create lost iLok case."

Welcome to the community. Started a case for you so please watch for a case notice email.
Forum: Licensing & Accounts 11-05-2019, 08:40 PM
Replies: 2
Views: 324
Posted By jeffro
Re: New Subscription - No License

Escalating this to CS to assist. The Pro Tools Plan license simply authorizes Space which was originally included as a bonus with your Upgrade and Support Plan for Pro Tools | Software - it's not...
Forum: Pro Tools 2019 11-05-2019, 09:33 AM
Replies: 3
Views: 164
Posted By jeffro
Re: Error message trying to move from ilok to cloud...any ideas? pic included

What version of iLM? Automatic Mode or Managed Mode (Show Details for your Cloud)?

I would Close Your Cloud Session, check the version of iLM (https://www.ilok.com/#!license-manager) (update if...
Forum: Pro Tools 2019 11-01-2019, 11:33 AM
Replies: 17
Views: 1,815
Posted By jeffro
Re: 2019.10 Won't Install

Sorry for the trouble. I see that you downloaded from your Avid account but wanted to let you/others know we have identified the cause and are working on a fix.
Forum: Pro Tools | First Discussion 10-29-2019, 08:58 PM
Replies: 17
Views: 7,020
Posted By jeffro
Re: Anyone else think Pro Tools first is a bummer?

Can you clarify what you mean by "you can't record to the hard drive" please? See the KB article linked in the thread from this past April at the top of the Pro Tools First subforum...
Forum: Licensing & Accounts 10-28-2019, 12:33 PM
Replies: 2
Views: 356
Posted By jeffro
Forum: Licensing & Accounts 10-28-2019, 12:12 PM
Replies: 2
Views: 356
Posted By jeffro
Forum: AAX Plug-ins 10-24-2019, 10:36 PM
Replies: 4
Views: 377
Posted By jeffro
Re: Amp Farm 4 Crashes...

Have either of you opened a ticket with Line 6 support (https://line6.com/support/tickets/) yet?
Forum: Licensing & Accounts 10-24-2019, 11:06 AM
Replies: 23
Views: 999
Posted By jeffro
Re: Plugins won't activate

Correct, and the Avid Link (https://www.avid.com/products/avid-link) installer should be in my.avid.com/products (http://my.avid.com/products).
Showing results 1 to 25 of 500

 
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