Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Search Forums

Showing results 1 to 25 of 500
Search took 0.18 seconds.
Search: Posts Made By: DigiTechSupt
Forum: Licensing & Accounts 02-23-2020, 02:56 PM
Replies: 45
Views: 6,347
Posted By DigiTechSupt
Re: From 9 upgrade ?

Hi,
Purchase from Ebay and other unauthorized Avid reseller will not be honored by Support. Best to purchase from authorized Avid Reseller like sweetwater or guitar center. Or you can look for the...
Forum: Licensing & Accounts 02-23-2020, 02:53 PM
Replies: 1
Views: 133
Posted By DigiTechSupt
Re: Specific version of PT 12.8.1?

Hi! This can be downloaded from the Avid Download Center inside your Avid Account (my.avid.com)
Forum: Licensing & Accounts 02-23-2020, 02:50 PM
Replies: 1
Views: 132
Posted By DigiTechSupt
Re: Umable to change my account email address

Hi, please submit a request at http://avid.force.com/Support/RegistrationCaseCreation
Please state your current Email and the new Email you'd like to use. The licensing team will be in touch with...
Forum: Licensing & Accounts 02-23-2020, 02:43 PM
Replies: 2
Views: 165
Posted By DigiTechSupt
Re: Am I eligible for educational pricing?

Hi! If you can submit a proof of eligibility, (you can check the list here https://www.avid.com/academic-eligibility) once the proof is approved, you'd be able to get the education discount.
Forum: Licensing & Accounts 02-23-2020, 02:40 PM
Replies: 4
Views: 297
Posted By DigiTechSupt
Re: Loggin into avid always gives me this: There has been an error.

Hi!
Are you still having trouble signing in? If you're already signed in, you will need to click on the "Receive license and downloads" button inside your account under the Pro Tools product.
...
Forum: Pro Tools | First Discussion 02-04-2020, 11:03 AM
Replies: 14
Views: 2,443
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi,
This has been forwarded to our IT team. We'll let you know once fixed, through Email.

Thanks,
Tope
Forum: Licensing & Accounts 02-03-2020, 09:14 AM
Replies: 5
Views: 396
Posted By DigiTechSupt
Re: purchased new subscription No id or license in ilk

Hi!

Upon checking, you have not yet selected the license you'd like to upgrade inside your Avid Account under the "Pro Tools" Product.

No worries, I've done this from our End. You should be...
Forum: Pro Tools | First Discussion 01-24-2020, 08:43 AM
Replies: 10
Views: 1,358
Posted By DigiTechSupt
Re: Where is Xpand!2 Virtual Instrument?

Hi,

The Xpand!2 installer is already part of the Pro Tools installer file.
You can try reinstalling your Pro Tools and see if Xpand!2 still does not appear. Let me know how it goes.

Thanks,...
Forum: Licensing & Accounts 01-21-2020, 08:52 PM
Replies: 6
Views: 597
Posted By DigiTechSupt
Re: Which PT Upgrade to get?

Hello Spencer,

v2019.12 is the current version, and you can upgrade from Pro Tools 11 by purchasing a Pro Tools Software Updates + Support Plan Reinstatement from one of our resellers...
Forum: Licensing & Accounts 12-11-2019, 04:33 PM
Replies: 38
Views: 4,924
Posted By DigiTechSupt
Re: Permanent License Lost?

Hi,
I've alerted the webstore team about this. They'll be in touch with you through Email.

Thank you,
-Tope
Forum: Licensing & Accounts 12-10-2019, 02:12 PM
Replies: 13
Views: 1,221
Posted By DigiTechSupt
Post Re: Pro Tools OVERBILLING

Hello Ke productions,

We have escalated your support case to get this resolved ASAP.

Best regards,
JC
Forum: Pro Tools | First Discussion 12-10-2019, 01:43 PM
Replies: 15
Views: 8,939
Posted By DigiTechSupt
Re: Error - One or more activation locations are not accessible

Please check back your iLok License Manager within 24 to 48 hours. Should be fixed by then

Thanks,
Tope
Forum: Pro Tools | First Discussion 12-10-2019, 12:28 PM
Replies: 15
Views: 8,939
Posted By DigiTechSupt
Re: Error - One or more activation locations are not accessible

Hi, checking on this. Will get back to you soon.

-Tope
Forum: Pro Tools | First Discussion 12-05-2019, 01:34 PM
Replies: 5
Views: 1,030
Posted By DigiTechSupt
Re: restoring projects stored locally

Hi,
I've sent an Email through a support case. When was the last time you saw the projects available in your dashboard? Can you also check your cache folder if it still contains your project cache?...
Forum: Pro Tools 11 12-03-2019, 06:49 PM
Replies: 11
Views: 1,594
Posted By DigiTechSupt
Post Re: Pro tools 11 won't start after updating to Windows 10

Hello yorgo,

Windows 10 was first qualified with Pro Tools 12.5. See avid.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart...
Forum: Licensing & Accounts 12-01-2019, 11:06 AM
Replies: 2
Views: 587
Posted By DigiTechSupt
Post Re: Lost license

Hello glenrupp,

We will check up on your case and get you a reply.

Best regards,
JC
Forum: Licensing & Accounts 12-01-2019, 11:05 AM
Replies: 4
Views: 531
Posted By DigiTechSupt
Re: No renewal button for Perpetual Lic

Hello LSNY,



There were some pricing changes on 7/1. duc.avid.com/showthread.php?t=405253 (http://duc.avid.com/showthread.php?t=405253)


Renewals are not being discontinued....
Forum: General Announcements 11-28-2019, 11:59 AM
Replies: 0
Views: 2,729
Posted By DigiTechSupt
Promo Alert: Pro Tools Reinstatement Promo!

In line with this announcement (http://avid.force.com/pkb/articles/FAQ/reinstatement-faq) about Update Plan Rreinstatement, we are offering a big promo for Perpetual License owners who have expired...
Forum: Licensing & Accounts 11-20-2019, 12:27 PM
Replies: 8
Views: 1,021
Posted By DigiTechSupt
Re: Have a perpetual license but can't activate Pro Tools 12?

Can you edit your Email at http://duc.avid.com/profile.php?do=editprofile
We can't find the product under the Email associated with your duc account.

Thanks,
-Tope
Forum: Licensing & Accounts 11-20-2019, 12:21 PM
Replies: 8
Views: 1,021
Posted By DigiTechSupt
Re: Have a perpetual license but can't activate Pro Tools 12?

Looking in to this..
Will get back to you in a bit.

-Tope
Forum: Pro Tools | First Discussion 10-10-2019, 11:34 AM
Replies: 96
Views: 40,459
Posted By DigiTechSupt
Re: there was an error posting the project

Hi,

I've alerted the Audio team regarding this. Jillian from the support team should be in touch with you within the day.

Thank you,
Tope
Forum: Licensing & Accounts 10-06-2019, 01:57 PM
Replies: 12
Views: 1,491
Posted By DigiTechSupt
Re: Missing Pro Tools Perpetual License

Hi This should be fixed by now. Please reply to the support case if the same issue occurs.

Thank you,
-Tope
Forum: Licensing & Accounts 10-01-2019, 01:42 PM
Replies: 4
Views: 832
Posted By DigiTechSupt
Re: Transfer of License Problems? Jeffro PLZ

The team had to manually deposit the licenses on his account.
Everything shows as is, but the licenses are already inside his iLok Account. I can see that it's already activated on their iLok...
Forum: Licensing & Accounts 09-30-2019, 11:39 AM
Replies: 6
Views: 691
Posted By DigiTechSupt
Re: Avid account setup with old email. Cannot access account.

Thank you for this,
I've forwarded their concern to the webstore team. Should be able to receive an Email from them soon.

Tope
Forum: Licensing & Accounts 09-30-2019, 11:36 AM
Replies: 4
Views: 832
Posted By DigiTechSupt
Re: Transfer of License Problems? Jeffro PLZ

Hi,

seems that it has been fixed today. Please check and let us know.

Thank you,
-Tope
Showing results 1 to 25 of 500

 
Forum Jump

All times are GMT -7. The time now is 08:19 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com