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Search: Posts Made By: jeffro
Forum: Pro Tools 2020 Yesterday, 12:22 PM
Replies: 6
Views: 225
Posted By jeffro
Re: "Import DLL PtAAF.dll cannot be loaded" error

Could help to know...


Which specific Win10 version?
License on iLok USB Key or iLok Cloud?
If license in iLok Cloud - was an iLok Cloud Session open on another machine?
What were the...
Forum: Pro Tools 2020 Yesterday, 09:04 AM
Replies: 6
Views: 495
Posted By jeffro
Folder Tracks (videos & blogs)

Videos:


Intro to Folder Tracks pt1 (https://youtu.be/012zn3MJyxQ)
Intro to Folder Tracks pt2 (https://youtu.be/Wa--TUpP-aM)
Editing and arranging your session with Folder Tracks...
Forum: Licensing & Accounts Yesterday, 07:57 AM
Replies: 3
Views: 140
Posted By jeffro
Re: Have I Lost My Black Friday Price

Hey Robert - Welcome to the community. This being a user forum we don't monitor every thread (we're also stretched thinner than usual due to the impact of COVID-19). I'll get a support case going to...
Forum: Pro Tools 2019 03-30-2020, 10:06 AM
Replies: 18
Views: 1,162
Posted By jeffro
Re: PT Cloud Colaboration lost ALL my stuff ...

Nope, and we've actually had to scale resources to accommodate increased usage (likely due to so many more users working remotely around the globe).
Forum: Pro Tools 2019 03-29-2020, 08:47 PM
Replies: 18
Views: 1,162
Posted By jeffro
Re: PT Cloud Colaboration lost ALL my stuff ...

Please ask your partner to check their email (or sign into my.avid.com and Access the Support Center) - I don't see their response to the Avid tech's case update on 3/16. In the meantime I would...
Forum: Pro Tools 2019 03-27-2020, 04:15 PM
Replies: 7
Views: 216
Posted By jeffro
Re: Avid Collaboration Cloud server down?

I found you and clicked your profile then clicked Add Contact. Did you see a request in your Messages? If still not working, make sure you have a solid internet connection, then go to Avid Link's...
Forum: General Discussion 03-27-2020, 03:54 PM
Replies: 3
Views: 137
Posted By jeffro
Re: Rufus Du Sol Mixed at The Dub Stage

Looks like the link got truncated (...) perhaps from a copy/paste. I found https://youtu.be/Zy4KtD98S2c searching by the title. Same?
Forum: Pro Tools 2019 03-27-2020, 12:01 PM
Replies: 7
Views: 216
Posted By jeffro
Re: Avid Collaboration Cloud server down?

Got notice that this was addressed... I checked my account and all seems normal. Are you able to access your Projects now?
Forum: Pro Tools 2019 03-27-2020, 10:18 AM
Replies: 7
Views: 216
Posted By jeffro
Re: Avid Collaboration Cloud server down?

Was able to repro here so have passed your report on to our cloud team.
Forum: Licensing & Accounts 03-27-2020, 10:15 AM
Replies: 1
Views: 174
Posted By jeffro
Re: single account - Windows and Mac together

Installers are provided for both macOS and Windows, and the license will authorize whichever system you are working on if you move your iLok between systems or use iLok Cloud. If you have any trouble...
Forum: Pro Tools 2018 03-27-2020, 08:37 AM
Replies: 26
Views: 19,477
Posted By jeffro
Re: How To Use Pro Tools Offline

That screenshot shows your iLok has 0 Activations. You need to activate the Pro Tools Ultimate bundle to that iLok. Drag the license bundle there, or right+click > Activate...
Forum: Licensing & Accounts 03-24-2020, 02:28 PM
Replies: 1
Views: 153
Posted By jeffro
Re: Subscription renewal issues

Sorry for the confusion. Please start a support case using the Access the Support Center link in my.avid.com (http://my.avid.com) or the Need Help link on the right of shop.avid.com...
Forum: Licensing & Accounts 03-19-2020, 06:51 PM
Replies: 8
Views: 753
Posted By jeffro
Re: Troubles in re Password reset email

Welcome to the community.

Please check your email for a case notice.
Forum: Pro Tools 2019 03-15-2020, 08:00 PM
Replies: 18
Views: 1,162
Posted By jeffro
Re: PT Cloud Colaboration lost ALL my stuff ...

Thanks for posting more info. Still happy to connect through Avid Link if that's helpful.
Forum: Licensing & Accounts 03-14-2020, 09:00 PM
Replies: 6
Views: 439
Posted By jeffro
Re: Unable to renew subscription

Sorry, clarifying... Crossgrade to Subscription is $99US/year (for the first 2 years), renewal of an Update Plan for a Perpetual License is $199US/year. Not sure what product would be $779 - that...
Forum: Licensing & Accounts 03-14-2020, 05:36 PM
Replies: 6
Views: 439
Posted By jeffro
Re: Unable to renew subscription

Sounds like you are referencing the wrong product since the Update Plan renewal for PT is $199US. Do you have a preferred reseller or a URL for what you found?
Forum: Licensing & Accounts 03-14-2020, 04:56 PM
Replies: 6
Views: 439
Posted By jeffro
Re: Unable to renew subscription

I see you have a case open so please watch for a case notice email.

If needed, you could purchase a renewal from an Avid reseller (https://www.avid.com/find-a-reseller) and enter that code in the...
Forum: Eleven Rack 03-13-2020, 02:41 PM
Replies: 16
Views: 580
Posted By jeffro
Re: Very concerned about buying an Eleven Rack

Welcome to the community.

Sounds like he was talking about the Expansion Pack (https://www.avid.com/plugins/eleven-rack-expansion-pack) - that does only allow for 1 install since it's an upgrade....
Forum: Pro Tools 2019 03-13-2020, 12:34 PM
Replies: 18
Views: 1,162
Posted By jeffro
Re: PT Cloud Colaboration lost ALL my stuff ...

Couldn't find a case with your account, what's the case #? Can you please add me as a contact in Avid Link so I can start a Project with you?
Forum: Licensing & Accounts 03-13-2020, 12:22 PM
Replies: 1
Views: 273
Posted By jeffro
Re: Case # 03895563

Looking into this now, sorry for the delay!
Forum: Licensing & Accounts 03-13-2020, 11:50 AM
Replies: 2
Views: 322
Posted By jeffro
Re: Education Subscription issue

Welcome to the community. Your support case has been escalated so please watch for a case notice email.
Forum: Licensing & Accounts 03-12-2020, 03:24 PM
Replies: 12
Views: 693
Posted By jeffro
Re: Upgrading to Ultimate, cuts annual plan duration to half!

Will check out your support case and make sure we update that.
Forum: Licensing & Accounts 03-12-2020, 10:40 AM
Replies: 8
Views: 753
Posted By jeffro
Re: Troubles in re Password reset email

Welcome to the community. Replied to your support case yesterday, please check your email...
Forum: Licensing & Accounts 03-11-2020, 10:13 AM
Replies: 3
Views: 310
Posted By jeffro
Re: Lost iLok/License Recover

Sounds like you already did the iLok steps in the process (http://avid.force.com/pkb/articles/faq/Lost-Stolen-or-Broken-iLok-Policy) and are waiting for our response. Will check into this...
Forum: Licensing & Accounts 03-07-2020, 09:10 PM
Replies: 8
Views: 753
Posted By jeffro
Re: Not gettng a Password Reset email

Welcome to the community.

Please check your email for a case notice update. Thanks.
Showing results 1 to 25 of 500

 
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