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Search: Posts Made By: DigiTechSupt
Forum: General Announcements 05-22-2019, 08:28 AM
Replies: 0
Views: 1,479
Posted By DigiTechSupt
Cutting Edge 25th Anniversary

Join Cutting Edge & Avid for a Very Special 25th Anniversary Audio Event at SFJAZZ

201 Franklin Street, San Francisco, CA 94102, United States

For more info, please click here....
Forum: Licensing & Accounts 05-19-2019, 05:24 PM
Replies: 3
Views: 172
Posted By DigiTechSupt
Re: 2 PT Perpetual Licenses - Cloud Collaboration

Hi

Upon checking, your Vanilla license is activated on an iLok 3 dongle, and the Ultimate is activated on an iLok Cloud. You just need to deactivate the Pro Tools Ultimate on the computer it's...
Forum: Licensing & Accounts 05-09-2019, 11:01 AM
Replies: 7
Views: 299
Posted By DigiTechSupt
Re: Same problem

Hi,

This should be fixed by now. Please Synchronize your iLok and try launching Pro Tools 2019.5 again

Thank you,
Tope
Forum: Pro Tools | First Discussion 05-08-2019, 02:39 PM
Replies: 13
Views: 399
Posted By DigiTechSupt
Re: Playback Engine Settings Do Not Persist

Try using ASIO 4 ALL (from www.asio4all.com) as your playback engine and select the device you wanted to use as output from the asio 4 all's control panel. To do this, when you're on a project, click...
Forum: Pro Tools 2019 05-07-2019, 09:01 PM
Replies: 1,374
Views: 234,380
Posted By DigiTechSupt
Exclamation Re: Pro Tools 2019 !

Please observe the Terms of Use (http://duc.avid.com/showthread.php?t=169558) when this thread re-opens. Specifically:

You will not insult others.
Stay on-topic within threads, or start a new...
Forum: Licensing & Accounts 04-30-2019, 09:15 AM
Replies: 1
Views: 280
Posted By DigiTechSupt
Re: Upgrading Pro Tools 12.7.1 to 12.8.3

Hi,


The subscription will only get you the latest version which is Pro Tools 2018.12 (and the upcoming 2019 version) for a year, if you purchase an Annual Subscription. You have another option...
Forum: AAX Plug-ins 04-30-2019, 09:12 AM
Replies: 5
Views: 369
Posted By DigiTechSupt
Re: disappearing Air plugs...

Hi,

This might be a factor.

Pro Tools 10 and 11 are both not supported to run on Windows 10....
Forum: Pro Tools 2018 03-31-2019, 12:37 PM
Replies: 94
Views: 7,210
Posted By DigiTechSupt
Re: Free gift from Avid: Accusonus Voice Leveler

For eligible accounts, you should able to see this message...
"You are eligible for Loyalty Rewards: Claim your gifts now!" at the top of your Avid Account.

Click on it to get your plugin.

...
Forum: Pro Tools 2018 02-19-2019, 10:58 AM
Replies: 31
Views: 2,849
Posted By DigiTechSupt
Re: AVID incredibly poor customer service

Sorry about that, aside.
I've alerted the team handling your supported case. They should get back to you on this soon.


-Tope
Forum: Licensing & Accounts 02-13-2019, 11:32 AM
Replies: 7
Views: 818
Posted By DigiTechSupt
Re: iLok lost... I can't transfert my licence on my new ilok...

You will need to start up an RMA with PACE (https://www.ilok.com/#!rma) as that's part of the Lost, Stolen or Broken iLok procedure. You can click here...
Forum: Pro Tools | First Discussion 02-07-2019, 12:16 PM
Replies: 6
Views: 3,308
Posted By DigiTechSupt
Re: QTWebengineprocess

Hi Everyone, Avid Application Manager has already been replaced by Avid LINK. Please uninstall your Avid Application Manager and install Avid Link from https://www.avid.com/products/avid-link
Forum: Licensing & Accounts 02-03-2019, 01:54 PM
Replies: 256
Views: 45,141
Posted By DigiTechSupt
Re: UVI Workstation & Falcon included with Pro Tools

Sorry about that. I've followed up with the licensing team about this. They should be in touch with you soon as they have updates regarding your account.
Forum: General Announcements 01-24-2019, 10:25 AM
Replies: 0
Views: 43,377
Posted By DigiTechSupt
Lightbulb NAMM Live-streaming through Avid Link

Avid has a big presence at the 2019 NAMM show in Los Angeles, CA starting this Thursday January 24, 2019. Avid will be located at the ACC North Hall Booth #15502.

Avid’s NAMM mainstage...
Forum: General Announcements 01-24-2019, 10:04 AM
Replies: 0
Views: 1,420
Posted By DigiTechSupt
Lightbulb Avid Link - Now Available

Avid Link is a free application for anyone looking to find, connect, and collaborate with other artists, producers, mixers, composers, editors, videographers, moviemakers, and graphic designers...
Forum: Licensing & Accounts 01-24-2019, 09:05 AM
Replies: 256
Views: 45,141
Posted By DigiTechSupt
Re: UVI Workstation & Falcon included with Pro Tools

I've created a support case regarding your concern. Please standby for an Email from the licensing team.


Thanks,
Tope
Forum: Licensing & Accounts 01-24-2019, 08:46 AM
Replies: 256
Views: 45,141
Posted By DigiTechSupt
Re: UVI Workstation & Falcon included with Pro Tools

Hi, sorry,we can't find any Avid Account or iLok account associated with your registered Email. Please update your duc's account Email so we could check. Or you can create a support case here...
Forum: Licensing & Accounts 01-24-2019, 08:44 AM
Replies: 256
Views: 45,141
Posted By DigiTechSupt
Re: UVI Workstation & Falcon included with Pro Tools

This seems to be corrected already. Please check your Email.
Thanks
-Tope
Forum: Pro Tools | First Discussion 01-24-2019, 07:38 AM
Replies: 13
Views: 48,693
Posted By DigiTechSupt
Re: "enable cloud functionality" - Can't log in **HELP**

Hi janhart.
I've sent an Email through the support case. Do you have an existing iLok ID besides your registered Email as iLok ID?
You can respond via Email through the support case.
Thanks

...
Forum: Licensing & Accounts 01-10-2019, 11:22 AM
Replies: 24
Views: 15,953
Posted By DigiTechSupt
Re: Can't log into my AVID master account

Hi, we can't find any avid account associated with your current Email address register on the DUC. Please update your DUC profile (http://duc.avid.com/profile.php?do=editprofile) so we could check...
Forum: Pro Tools | First Discussion 01-09-2019, 02:00 PM
Replies: 0
Views: 3,244
Posted By DigiTechSupt
Pro Tools First Common Issues Fix

http://avid.force.com/pkb/articles/en_US/FAQ/Pro-Tools-First-Common-Issues




What Operating System should I have installed for my version of Avid Pro Tools | First?...
Forum: Pro Tools | First Discussion 12-26-2018, 11:49 AM
Replies: 2
Views: 1,437
Posted By DigiTechSupt
Re: Can't open my project :(

Hi Jacob!


You mentioned that it's an hour long, You might be using all the available storage space allocated on your Account for your Pro Tools First. Please note that Pro Tools First is limited...
Forum: Pro Tools 2018 12-17-2018, 11:17 AM
Replies: 19
Views: 1,612
Posted By DigiTechSupt
Re: Pro Tools 2018 help!

Hi, can we get more info on your system and audio hardware? May we know what operating system version you're on and what interface you're using? Seems that you're using a USB microphone? is that...
Forum: Licensing & Accounts 12-16-2018, 11:53 AM
Replies: 41
Views: 13,010
Posted By DigiTechSupt
Re: Avid Falcon AAX license/installers not provided

Hi DJKeys,

It is already in your Avid Account.

Go to my.avid.com/products (http://my.avid.com/products) and click on "Annual Upgrade Plan for Pro Tools" then click "Show" next to "Product...
Forum: Licensing & Accounts 12-16-2018, 11:51 AM
Replies: 41
Views: 13,010
Posted By DigiTechSupt
Re: Avid Falcon AAX license/installers not provided

will followup with the licensing team on this and get back to you soon..
Forum: Technical Alerts 12-13-2018, 09:13 AM
Replies: 0
Views: 15,014
Posted By DigiTechSupt
Pro Tools v2018.12 Now Available

This release includes bug fixes (http://avid.force.com/pkb/articles/ReadMe/Pro-Tools-Release-Notes), and is available to users on a current Update Plan or Subscription.

More info:


Pro...
Showing results 1 to 25 of 500

 
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