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Search: Posts Made By: EddieJones
Forum: Avid S1, S3, Dock and Control 12-06-2019, 05:21 PM
Replies: 18
Views: 1,057
Posted By EddieJones
Re: Follow up protools control 19.9.1.7

Yep this is totally up to Apple. Our App will support v12 as long as Apple allows it. I don't think that will change anytime soon though.
Forum: Avid S1, S3, Dock and Control 12-06-2019, 05:15 PM
Replies: 18
Views: 1,057
Posted By EddieJones
Re: Follow up protools control 19.9.1.7

I pretty certain you need to be on v12 to get the new version of our App...I'd update then try again
Forum: Avid S1, S3, Dock and Control 12-06-2019, 05:10 PM
Replies: 18
Views: 1,057
Posted By EddieJones
Re: Follow up protools control 19.9.1.7

Thats the issue..its still the old version. It should be 19.12. What iOS version is the iPad on ?
Forum: Avid S1, S3, Dock and Control 12-06-2019, 05:05 PM
Replies: 18
Views: 1,057
Posted By EddieJones
Re: Follow up protools control 19.9.1.7

Can you confirm the version of the App in the Settings About tab in the App. I ask this as only a couple of hours ago i has someone with the same issue and the App wasn't the correct version
Forum: Avid S1, S3, Dock and Control 12-06-2019, 04:50 PM
Replies: 18
Views: 1,057
Posted By EddieJones
Re: Follow up protools control 19.9.1.7

I dont see the App version above ?

When uninstalling select remove all apps and remove all prefs
Forum: Avid S1, S3, Dock and Control 12-06-2019, 04:38 PM
Replies: 18
Views: 1,057
Posted By EddieJones
Re: Follow up protools control 19.9.1.7

Can you confirm the version of the App in the Settings About tab in the App.

In EuControl are you saying it wont show up at all in the ALL Surfaces box ?

Have you tried force quitting the App...
Forum: Avid S1, S3, Dock and Control 10-24-2019, 11:38 AM
Replies: 18
Views: 1,057
Posted By EddieJones
Re: Follow up protools control 19.9.1.7

Running the installer and removing all Apps and All prefs does the trick leaving only the Custom Softkeys.
It sounds like something is disturbing the network somehow and the App then doesn't recover...
Forum: Avid S1, S3, Dock and Control 10-24-2019, 11:01 AM
Replies: 18
Views: 1,057
Posted By EddieJones
Re: Follow up protools control 19.9.1.7

Firstly I apologize for any delays our CS department took to get back to you. I don't want to make excuses but we have 80000 customers using the App so sometimes there's a lot going on.
I don't...
Showing results 1 to 8 of 8

 
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