Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Search Forums

Showing results 1 to 25 of 500
Search took 0.13 seconds.
Search: Posts Made By: jeffro
Forum: Licensing & Accounts 11-10-2018, 04:32 PM
Replies: 10
Views: 293
Posted By jeffro
Re: Where are the ProComp and ProLim plugs?

They'd be redundant if you currently have a Complete Plug-In Bundle, but you now own perpetual licenses for those 2 plug-ins.
Forum: Licensing & Accounts 11-10-2018, 04:26 PM
Replies: 10
Views: 293
Posted By jeffro
Re: Where are the ProComp and ProLim plugs?

Sorry about that! Re-opened the case to get it back on track.
Forum: Licensing & Accounts 11-09-2018, 02:16 PM
Replies: 12
Views: 4,085
Posted By jeffro
Re: iLok cloud problems with PT 2018.1

Your iLok needs to be plugged in to activate or deactivate licenses on that iLok.

PT needs the license to run so you'll need your iLok plugged in (with the license activated to that) or if you...
Forum: Licensing & Accounts 11-09-2018, 01:51 PM
Replies: 12
Views: 4,085
Posted By jeffro
Re: iLok cloud problems with PT 2018.1

Right+Click on the license bundle (on the right) and select Deactivate -or- just click on it and drag it back to your account (the blue box in the upper left with your User ID).
...
Forum: Licensing & Accounts 11-09-2018, 01:05 PM
Replies: 1
Views: 121
Posted By jeffro
Re: Pro Tools Digilink I/O license transferable?

The Pro Tools DigiLink I/O license is not transferable in iLM. I was notified about your case last night so please watch for an email today...
Forum: Licensing & Accounts 11-09-2018, 12:54 PM
Replies: 12
Views: 4,085
Posted By jeffro
Re: iLok cloud problems with PT 2018.1

Not sure what you mean about deactivating the account. I see you have a Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O) and Pro Tools Perpetual Bundle (with 10/11/12) on your iLok2. The...
Forum: Licensing & Accounts 11-08-2018, 05:48 PM
Replies: 4
Views: 179
Posted By jeffro
Re: Renewed 2 x Ultimate upg & Sup - Complete Plug-In Bundles still expiring?

Checked your accounts. Your Pro Tools Ultimate plans include Avid Complete Plug-in Bundle licenses but you also have individual Plug-In Bundle products. I'll start a support case to clarify instead...
Forum: Licensing & Accounts 11-08-2018, 02:21 PM
Replies: 10
Views: 293
Posted By jeffro
Re: Where are the ProComp and ProLim plugs?

Looking into this so started a support case for you...
Forum: Licensing & Accounts 11-05-2018, 01:59 PM
Replies: 2
Views: 102
Posted By jeffro
Re: Complete failure with purchasing Pro Tools Ultimate ASC

Sorry for the delay... I see you have a case open now with your form attached. Have notified CS Management about this.
Forum: Licensing & Accounts 11-05-2018, 11:11 AM
Replies: 118
Views: 15,062
Posted By jeffro
Re: MachineControl and Avid Complete Plugin Bundle for Pro Tools Ultimate

Just checked and the license did refresh as anticipated. (Related- You have a different license bundle currently activated.)
Forum: Licensing & Accounts 11-04-2018, 11:13 AM
Replies: 4
Views: 179
Posted By jeffro
Re: Renewed 2 x Ultimate upg & Sup - Complete Plug-In Bundles still expiring?

Annual licenses get refreshed around their end date, so this is normal. I'll look for your account and make a note to check your licenses just to be safe.
Forum: Licensing & Accounts 11-04-2018, 11:11 AM
Replies: 2
Views: 212
Posted By jeffro
Re: PT Ultimate: Auto Renewal Receipt?

If it's not listed in your Order History then please submit a request via the NEED HELP button on the right of shop.avid.com (http://shop.avid.com).
Forum: Licensing & Accounts 11-04-2018, 11:09 AM
Replies: 3
Views: 164
Posted By jeffro
Re: App manager notification bothersome

Have you checked/edited the Notification settings in System Preferences?
Forum: Licensing & Accounts 10-31-2018, 12:09 AM
Replies: 1
Views: 300
Posted By jeffro
Re: Sw dl,upg/sup pro tools per v2

That was an older product that basically handled converting licenses for v12. Your license was already surrendered for the newer bundle (deposited late 2016) so activating it had no impact. I can...
Forum: Licensing & Accounts 10-31-2018, 12:00 AM
Replies: 9
Views: 446
Posted By jeffro
Re: Avid Application Manager hangs "Getting Subscription Data"

Sorry for the interruption, but glad to hear it's resolved. Keep in mind that since you have a current Update Plan or Subscription you can create a support case through my.avid.com...
Forum: Licensing & Accounts 10-30-2018, 11:53 PM
Replies: 1
Views: 213
Posted By jeffro
Re: Am I allowed to sell my license?

Yes, and avid.force.com/pkb/articles/FAQ/en363631 (http://avid.force.com/pkb/articles/FAQ/en363631) should have all the info and the form needed.
Forum: Licensing & Accounts 10-30-2018, 11:52 PM
Replies: 3
Views: 238
Posted By jeffro
Re: License Transfer and ASC Problem

The problem with your ASC was identified and fixed, and your Transfer is being handled on a separate case. Please look for case update emails.
Forum: Licensing & Accounts 10-30-2018, 11:50 PM
Replies: 2
Views: 124
Posted By jeffro
Re: Merging Avid Accounts

Please start a case through your my.avid.com (http://my.avid.com) account or use the Reg Form (http://avid.force.com/Support/RegistrationCaseCreation) to provide your account info to CS.
Forum: Licensing & Accounts 10-30-2018, 11:45 PM
Replies: 4
Views: 747
Posted By jeffro
Re: digi link license

Welcome to the community.

Perhaps you have multiple accounts, but the one I found based on your email address here shows you have the older (pre-12.6) Pro Tools HD bundle so a DigiLink license is...
Forum: Buy & Sell 10-27-2018, 11:40 AM
Replies: 9
Views: 465
Posted By jeffro
Re: WTB: Pro Tools 10 HD (and 11 HD)

Slight clarification... the Pro Tools DigiLink I/O license is needed for HD Hardware starting with Pro Tools HD 12.6.
...
Forum: Licensing & Accounts 10-23-2018, 09:15 PM
Replies: 3
Views: 238
Posted By jeffro
Re: License Transfer and ASC Problem

Welcome to the community.

Sorry for the trouble. Looking into the error with your code, but in the meantime have created a support case for you.
Forum: Licensing & Accounts 10-23-2018, 06:09 PM
Replies: 9
Views: 446
Posted By jeffro
Re: Avid Application Manager hangs "Getting Subscription Data"

Welcome to the community.

I found your account which shows Sibelius First. Started a support case for you so please watch for a case notice email.
Forum: Licensing & Accounts 10-23-2018, 12:44 PM
Replies: 1
Views: 264
Posted By jeffro
Re: Windows version of Loopmasters Sample Pack missing the file extension

Thanks for the tip in case someone else runs into this.

I wonder if your browser/system removed the extension? I checked my account and the filename is...
Forum: Licensing & Accounts 10-23-2018, 12:33 PM
Replies: 1
Views: 321
Posted By jeffro
Re: Can't renew my Protools/iLok Account

An expired subscription can't be renewed, you can simply start again with a new subscription (https://shop.avid.com/ccrz__ProductDetails?sku=DYNA20000) (or new EDU subscription...
Forum: Licensing & Accounts 10-23-2018, 12:22 PM
Replies: 5
Views: 583
Posted By jeffro
Re: Long time no see

No, you just need to Close Cloud Session (File menu) then activate the license to your iLok.

avid.force.com/pkb/articles/faq/iLok-Cloud-FAQ (http://avid.force.com/pkb/articles/faq/iLok-Cloud-FAQ)
Showing results 1 to 25 of 500

 
Forum Jump

All times are GMT -7. The time now is 02:05 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com