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Search: Posts Made By: DigiTechSupt
Forum: ICON & C|24 10-04-2020, 03:03 PM
Replies: 26
Views: 1,428
Posted By DigiTechSupt
Re: C24 but Ethernet enabled causes instant 9093 PT12.4

Hi,

I've just checked and it's already been fixed on September 28. Can you check now?

Thanks,
Tope
Forum: Licensing & Accounts 09-29-2020, 09:46 AM
Replies: 15
Views: 2,894
Posted By DigiTechSupt
Re: PT 2020.9 Catalina iLOK Licensing Problems

Hi, I've just checked your license and it's still not activated. Not sure why you're unable to sign in on your iLok License Manager. You can try reinstalling a fresh copy from ilok.com
If the same...
Forum: Licensing & Accounts 09-29-2020, 09:40 AM
Replies: 15
Views: 2,894
Posted By DigiTechSupt
Re: PT 2020.5 Catalina Licensing Problems

Hi Cate,
Upon checking, your Pro Tools Perpetual Bundle (with 10/11/12) is still activated on your iLok 2 dongle. Please deactivate this while signed in on your iLok license manager and leave Pro...
Forum: Licensing & Accounts 09-29-2020, 09:37 AM
Replies: 15
Views: 2,894
Posted By DigiTechSupt
Re: PT 2020.5 Catalina Licensing Problems

Hi,
Apologies for the delay. upon checking, you still have not selected an upgrade option inside your my.avid.com/products#myproducts
Please go here and click on your Pro Tools tab, and click on...
Forum: Technical Alerts 09-19-2020, 07:58 AM
Replies: 0
Views: 2,523
Posted By DigiTechSupt
⚠️ Pro Tools First 2020.9 Crashing RESOLVED ⚠️

A critical bug has been discovered in Pro Tools | First 2020.9 that crashes the software on launch and appears to occur on macOS versions 10.11.6 – 10.15.6.

To resolve this issue, please follow...
Forum: Pro Tools 2020 09-16-2020, 03:15 PM
Replies: 18
Views: 1,061
Posted By DigiTechSupt
Re: Ilok License Manager doesn't see my licence.

Thanks for looking in to this, James!

Hi Gautier,

Upon checking your license is still deposited and have not yet been activated. You might be using an incorrect iLok ID hence you're not seeing...
Forum: Pro Tools 2020 09-09-2020, 05:01 PM
Replies: 142
Views: 10,488
Posted By DigiTechSupt
Post Re: Problem with maximum Voices/Tracks in Pro Tools 2020.9

This thread was started from posts in the "2020.9!" thread related to an issue that incorrectly limited the maximum number of stereo tracks in Pro Tools software (should have been 128 instead of 64...
Forum: Pro Tools 2020 09-04-2020, 04:24 PM
Replies: 142
Views: 10,488
Posted By DigiTechSupt
Exclamation Re: Voices reduced from 64 stereo to 32 stereo tracks in 2020.9

Please see the Tech Alert posted to http://duc.avid.com/showthread.php?t=411759
Forum: Pro Tools 2020 09-04-2020, 05:00 AM
Replies: 142
Views: 10,488
Posted By DigiTechSupt
Re: Voices reduced from 64 stereo to 32 stereo tracks in 2020.9

This has been reported. I've started a ticket for you as well. Will post more info as we move forward.

-Tope
Forum: General Announcements 08-30-2020, 11:00 AM
Replies: 0
Views: 2,216
Posted By DigiTechSupt
Avid Free of Charge Covid-19 Codes Have Expired

Important: Avid Free of Charge Covid-19 Codes Have Expired

Avid has discovered that some customers with Free of Charge (FOC) 3-month redemption codes (Sib, PT and MC) were issued during the...
Forum: Licensing & Accounts 08-20-2020, 02:02 PM
Replies: 2
Views: 1,145
Posted By DigiTechSupt
Re: perpetual crossgrade from 12.5.2 to current version of PT - will I lose PT12 lice

Hi,
You'll need a reinstatement if you wish to keep previous versions of your perpetual licenses and not move to a subscription.

It's still available from authorized resellers like GC,...
Forum: Avid S1, S3, Dock and Control 07-22-2020, 03:24 PM
Replies: 10
Views: 849
Posted By DigiTechSupt
Re: Replacing Broken units

Sorry about that. Please provide the case number you opened with Avid. We can't find any open support case under the Email linked with your user name here in the duc. You can also update your Email...
Forum: Licensing & Accounts 07-19-2020, 03:36 PM
Replies: 6
Views: 1,004
Posted By DigiTechSupt
Re: Wrong subscription chosen

I've forwarded this to the webstore team. You'll receive an Email from them soon on how to move forward.

Thank you!
-Tope
Forum: Licensing & Accounts 07-19-2020, 03:33 PM
Replies: 6
Views: 843
Posted By DigiTechSupt
Re: This one is on me, I entered a wrong ilok name.

Hi!
Jov from the support team already sent an Email. Please check to see further info.
Thank you!

-Tope
Forum: Licensing & Accounts 07-16-2020, 02:43 PM
Replies: 7
Views: 955
Posted By DigiTechSupt
Re: Never received ASC; want a refund.

You're welcome! Stay safe!
-Tope
Forum: Pro Tools | First Discussion 07-16-2020, 02:42 PM
Replies: 52
Views: 10,751
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi,

We've just checked and we can't see any Pro Tools First under your account. I can only see a Pro Tools Subscription, which allows you to create sessions instead of projects. You can register...
Forum: Technical Alerts 07-15-2020, 03:37 PM
Replies: 0
Views: 2,278
Posted By DigiTechSupt
ALERT:Upcoming iLok Cloud Maintenance

This coming Saturday, July 18, 2020 at 1:00 PM PDT our Pro Tools licensing platform provider PACE will be performing mandatory maintenance of the datastore that supports iLokCloud. The maintenance...
Forum: Licensing & Accounts 07-15-2020, 03:27 PM
Replies: 7
Views: 955
Posted By DigiTechSupt
Re: Never received ASC; want a refund.

Hi,
i've just checked and it's already inside your Avid Account
http://duc.avid.com/attachment.php?attachmentid=13252&stc=1&d=1594851981
Please go to your products and subscriptions page at...
Forum: Licensing & Accounts 07-14-2020, 02:44 PM
Replies: 1
Views: 792
Posted By DigiTechSupt
Re: Transfer of ownership

Hi,

I've just checked and you already have a support case on going (case 03981278) you can update this with your new info by accessing the support portal https://my.avid.com/portal/register
I've...
Forum: Licensing & Accounts 07-13-2020, 05:57 PM
Replies: 5
Views: 836
Posted By DigiTechSupt
Re: Avid Complete Plugin Bundle not activated with subscription renewal

Hi,

Just a note that the Avid Complete Plugin Bundle and HEAT plugin are only part of the subscription license and not of a Perpetual license with Updates+support plan.

Thanks!
Tope
Forum: Licensing & Accounts 07-13-2020, 05:54 PM
Replies: 15
Views: 1,451
Posted By DigiTechSupt
Re: Release limit issue. Perpetual. Ultimate. Non HD and HD

Hi, Upon checking, the license Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O) (9 items) is still activated on your iLok 2 Dongle. Please try deactivating this by signing in on your iLok...
Forum: Pro Tools 2020 07-13-2020, 11:06 AM
Replies: 6
Views: 634
Posted By DigiTechSupt
Re: AVID ASC Doesn't Work, No Support Answers

Hi, We still have not received any updates on your account. Please provide the support case number and let us know what Email was used to purchased the ASC. Thank you!
-Tope
Forum: Licensing & Accounts 07-12-2020, 01:16 PM
Replies: 8
Views: 1,139
Posted By DigiTechSupt
Re: R.A Number for retail return pro tools 12

Thank you. I've escalated this to the licensing team.

Tope
AVID Community
Forum: Licensing & Accounts 07-12-2020, 01:13 PM
Replies: 2
Views: 769
Posted By DigiTechSupt
Re: Help! Lisence transfer

Hi, Please respond on the support case with the filled up T.O.O. Form. Jayson from the licensing team already sent an Email.

Thank you,
Tope
Forum: Licensing & Accounts 07-12-2020, 01:10 PM
Replies: 7
Views: 955
Posted By DigiTechSupt
Re: Never received ASC; want a refund.

So sorry about the troubles, Christine from the webstore team is already on this.

-Tope
Showing results 1 to 25 of 500

 
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