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Search: Posts Made By: jeffro
Forum: AAX Plug-ins 02-14-2020, 09:43 PM
Replies: 4
Views: 198
Posted By jeffro
Re: Space

There's a free trial on the product page (https://www.avid.com/plugins/space) if you want to check it out, and it's half price (https://shop.avid.com/ccrz__ProductDetails?sku=Space) for a few more...
Forum: Licensing & Accounts 02-14-2020, 08:50 PM
Replies: 2
Views: 103
Posted By jeffro
Re: Wrong subscription - ignored by Avid - beware

Sorry for the trouble. Your case is in progress - it shows we are processing the refund as well as looking into the store issue.

I watched your video and tried to repro here but could not. Are...
Forum: Pro Tools 12 02-13-2020, 08:06 PM
Replies: 3
Views: 126
Posted By jeffro
Re: Pro Tools update from 12.6 to 12.8?

Update Plans include all releases for a year, it's not necessarily version specific.
Some of our resellers (https://www.avid.com/find-a-reseller) still have Upgrades (Update Plan Reinstatements) so...
Forum: Licensing & Accounts 02-11-2020, 02:34 PM
Replies: 1
Views: 105
Posted By jeffro
Re: Activation - License issue

What version of Pro Tools is installed? Please sign into iLok License Manager and from the Edit menu select Close Your Cloud Session then Open Your Cloud Session to refresh the licenses.
Forum: Licensing & Accounts 02-11-2020, 12:33 PM
Replies: 3
Views: 94
Posted By jeffro
Re: Pro Tools License Cant Be Activated on iLok

Correct, see the note near the top of ilok.com/#!rma (https://www.ilok.com/#!rma) for that info.
Forum: Pro Tools 12 02-11-2020, 12:16 PM
Replies: 3
Views: 126
Posted By jeffro
Re: Pro Tools update from 12.6 to 12.8?

This depends on your Update Plan - check its expiration date in my.avid.com/products (http://my.avid.com/products) > Pro Tools then compare that with the release dates listed at...
Forum: Licensing & Accounts 02-11-2020, 12:13 PM
Replies: 3
Views: 94
Posted By jeffro
Re: Pro Tools License Cant Be Activated on iLok

Welcome to the community.

avid.force.com/pkb/articles/faq/Lost-Stolen-or-Broken-iLok-Policy (http://avid.force.com/pkb/articles/faq/Lost-Stolen-or-Broken-iLok-Policy) explains the steps you can...
Forum: Licensing & Accounts 02-11-2020, 10:09 AM
Replies: 2
Views: 95
Posted By jeffro
Re: Falcon & Avid complete plugin bundle not authorising

Will look into it and reply via case.
Forum: Pro Tools 2019 02-10-2020, 07:35 PM
Replies: 5
Views: 261
Posted By jeffro
Re: ProTools 2019.12 unable to launch without internet access

Welcome to the community.

Pro Tools does not require internet access to run.

Are you using an iLok USB key?

There is an option to have your license in iLok Cloud...
Forum: Licensing & Accounts 02-07-2020, 08:09 PM
Replies: 3
Views: 246
Posted By jeffro
Re: Huge Flaw With Subscription Renewal Process

I found your case and replied.
Forum: Pro Tools 12 02-03-2020, 11:32 AM
Replies: 1
Views: 238
Posted By jeffro
Re: PT 12 version?

The last 12.x version was 12.8.3 from Dec 2017, and can be found in the Avid Download Center linked from your Avid account (http://my.avid.com).

In 2018 we changed to a Year/Month format to better...
Forum: Licensing & Accounts 01-31-2020, 06:10 PM
Replies: 6
Views: 303
Posted By jeffro
Re: Trial

You can download 2019.12 from the Avid Download Center which you can find linked from my.avid.com (http://my.avid.com).
Forum: Licensing & Accounts 01-31-2020, 06:08 PM
Replies: 6
Views: 303
Posted By jeffro
Re: Trial

I see the Pro Tools Ultimate trial license in that account. It's not activated anywhere yet, and there are no iLoks registered there. Perhaps you have another account with your iLoks?

Launch iLok...
Forum: Licensing & Accounts 01-31-2020, 03:38 PM
Replies: 6
Views: 303
Posted By jeffro
Re: Trial

I couldn't find any accounts based on your user Name or email address. Try signing into iLok License Manager (http://avid.force.com/pkb/articles/FAQ/iLok-License-Manager-Overview) with the iLok User...
Forum: Pro Tools 2019 01-30-2020, 07:37 PM
Replies: 1
Views: 198
Posted By jeffro
Re: "Add to iTunes Library" button disabled

Welcome to the community.

I see the same behavior with Pro Tools 2019.12 on Catalina which is likely due to Apple splitting iTunes into separate apps (https://support.apple.com/en-us/HT210200). I...
Forum: Pro Tools HDX & HD Native Systems (Mac) 01-23-2020, 11:06 PM
Replies: 53
Views: 1,569
Posted By jeffro
Re: DigiLink I/O thing ???

A Pro Tools DigiLink I/O license is included with new Avid HD interfaces as well as in the bundles for Pro Tools Ultimate Reinstatements and Pro Tools Ultimate Subscription Crossgrades. It was also...
Forum: General Discussion 01-10-2020, 04:54 PM
Replies: 10
Views: 880
Posted By jeffro
RIP Neil Peart

I've been fortunate to have been exposed to so many incredible and inspiring bands/musicians throughout my life, and Rush is at the top of my list. We spent thousands of hours when we were teens...
Forum: Licensing & Accounts 01-08-2020, 10:20 PM
Replies: 38
Views: 4,758
Posted By jeffro
Re: Permanent License Lost?

Sorry for the confusion. You should have at least been able to use the Subscription license while we sorted this out, but I'll follow up on your support case... please watch for an email.
Forum: Licensing & Accounts 01-08-2020, 10:18 PM
Replies: 38
Views: 4,758
Posted By jeffro
Re: Permanent License Lost?

Will look into this in case I can assist.
Forum: Licensing & Accounts 01-07-2020, 01:46 PM
Replies: 12
Views: 1,080
Posted By jeffro
Re: Paid for an update + support - no news

You're all set, please look for a case notice email.
Forum: Licensing & Accounts 01-07-2020, 01:14 PM
Replies: 12
Views: 1,080
Posted By jeffro
Re: Paid for an update + support - no news

Click on the Pro Tools product, then click Select Upgrade Options to pick your license to upgrade from, then click Submit. This should add the installers and deposit the new license bundle.
Forum: Licensing & Accounts 01-06-2020, 10:55 PM
Replies: 1
Views: 557
Posted By jeffro
Re: What are HD/Ultimate Reinstatement Product Codes?

My understanding is that having multiple SKUs for the same product isn't an uncommon practice, especially with software since it provides more options for tracking. Those all look like legit...
Forum: Licensing & Accounts 01-06-2020, 10:39 PM
Replies: 20
Views: 1,859
Posted By jeffro
Re: How to renew PT Ultimate subscription online?

Sorry for the hassle... checking in with the case owner and other CS folks to get this squared away.
Forum: Licensing & Accounts 01-06-2020, 10:19 PM
Replies: 12
Views: 1,080
Posted By jeffro
Re: Paid for an update + support - no news

Your account shows a 1-Year Subscription at the top of the Pro Tools Ultimate section. It's waiting for you to surrender your perpetual license (click Select upgrade options and follow the prompts).
Forum: Licensing & Accounts 01-06-2020, 10:07 PM
Replies: 12
Views: 1,080
Posted By jeffro
Re: Paid for an update + support - no news

Looking into your case and will follow up there.
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