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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Today, 01:14 PM
Replies: 4
Views: 70
Posted By jeffro
Re: Both iloks not authorizing 12.7

Found an iLok account based on your community email that has 2 Pro Tools with Upgrade and Support Plan 2015 bundles. These only authorize up through 12.5.2. Will start a support case to get more...
Forum: Pro Tools 2018 Yesterday, 11:42 AM
Replies: 4
Views: 347
Posted By jeffro
Re: Broken again in 2018.7.0

Confirmed in 2018.7 (PT-218768 was fixed in 2018.1 (http://avid.force.com/pkb/articles/ReadMe/Pro-Tools-2018-1-Release-Notes)). Will update the bug report.
Forum: Licensing & Accounts 08-17-2018, 03:06 PM
Replies: 6
Views: 140
Posted By jeffro
Re: 2018.1 transfered to new owner, can't renew yearly support

New - Reinstatement = $300, but yes... a Perpetual License with a current Upgrade Plan would obviously be more valuable.
Forum: Licensing & Accounts 08-17-2018, 02:16 PM
Replies: 18
Views: 8,240
Posted By jeffro
Re: Can't log into my AVID master account

Welcome to the community.

Please look for a case update email asking for your account info. Thanks!
Forum: Licensing & Accounts 08-17-2018, 02:13 PM
Replies: 1
Views: 247
Posted By jeffro
Re: Pro tools first License

Thanks for helping your friend with this...

The license would have been deposited to the iLok User ID that was specified during the registration process. If this is still unresolved please have...
Forum: Licensing & Accounts 08-17-2018, 09:37 AM
Replies: 11
Views: 7,714
Posted By jeffro
Re: Can't activate license for pro tools 12 upgrade

Thanks for sharing that. Good to Synchronize the iLok after making sure you have the license activated and that iLok License Manager is up to date (Check for Application Updates in the app). For PT...
Forum: Licensing & Accounts 08-17-2018, 09:17 AM
Replies: 1
Views: 85
Posted By jeffro
Re: licensing issue

You didn't state what version you have installed, but please check out avid.force.com/pkb/articles/Troubleshooting/en349391 (http://avid.force.com/pkb/articles/Troubleshooting/en349391) which helps...
Forum: Pro Tools 12 08-16-2018, 12:57 PM
Replies: 5
Views: 295
Posted By jeffro
Re: "Perpetual" license owners and PT 12.8.3 downloads?

Installers for Pro Tools 12.6/higher are available from the Avid Download Center. Link that in your Avid account (http://my.avid.com).
Forum: Pro Tools Software (Mac) 08-16-2018, 12:28 PM
Replies: 4
Views: 128
Posted By jeffro
Re: Pro Tools 2018.1.0 DMG

You can link the Avid Download Center in your Avid account (http://my.avid.com) to download installers for 12.6/higher.
Forum: Pro Tools 2018 08-15-2018, 09:02 PM
Replies: 3
Views: 182
Posted By jeffro
Re: Recall Track Preset on existing tracks

Cannot repro with 2018.7 on macOS 10.13.3 (iMac in my sig). Has this ever worked for you? Anyone else seeing this?
Forum: Eleven Rack 08-11-2018, 08:08 PM
Replies: 8
Views: 282
Posted By jeffro
Re: Gating a vocal

It would likely help, but you should consider the impact of recording (printing) with effects since it can be very difficult to fix something recorded incorrectly. In my experience, the ER's Gate is...
Forum: Post - Surround - Video 08-07-2018, 01:30 PM
Replies: 11
Views: 1,481
Posted By jeffro
Re: Avid Support ExpertPlus contract.....wheres the support?...

Sorry for the ongoing trouble. You mentioned that Disk Utility found errors, so a fresh start disk would be a normal suggestion. The point about PT wasn't just update to the latest, they pointed out...
Forum: Licensing & Accounts 08-03-2018, 03:47 PM
Replies: 5
Views: 458
Posted By jeffro
Re: Sometimes PT opens with SMACK not available

You have a few expired license/bundles so please make sure they are deactivated or not on the system where your Smack license is activated.
Forum: Licensing & Accounts 08-03-2018, 03:47 PM
Replies: 4
Views: 694
Posted By jeffro
Re: Educational Licensing Confusion - Perpetual License

A new EDU Upgrade Plan with Perpetual License (https://shop.avid.com/ccrz__ProductDetails?sku=DYNA20002&) is $299 (instead of $599) and EDU Upgrade Plan Reinstatement...
Forum: Licensing & Accounts 08-03-2018, 01:47 PM
Replies: 5
Views: 458
Posted By jeffro
Re: Pro multiband dynamics now NOT authorized

The Pro Tools HD Plan license authorized the bonus plug-ins for a Pro Tools HD/Ultimate Upgrade and Support Plan. That was replaced by the Avid Complete Plug-in Bundle...
Forum: Pro Tools 2018 07-31-2018, 09:29 PM
Replies: 156
Views: 16,952
Posted By jeffro
Re: 2018.7 So Far...

Does launching with the N key down (to select the Playback Engine) help? Sounds like a mismatch with the Engine and hardware/driver. More info on OS and hardware/driver please?
Forum: Pro Tools 2018 07-31-2018, 09:03 PM
Replies: 2
Views: 420
Posted By jeffro
Forum: Licensing & Accounts 07-30-2018, 08:26 PM
Replies: 2
Views: 369
Posted By jeffro
Re: Ultimate Licences Not active?

Found an iLok account using your community email that shows 2 Pro Tools Ultimate bundles. One in Initial State and the other Activated (to an iLok2). So... guessing you figure this out already?
Forum: Licensing & Accounts 07-28-2018, 11:28 AM
Replies: 4
Views: 694
Posted By jeffro
Re: Educational Licensing Confusion - Perpetual License

Sorry for the delay.

The license is perpetual - it never expires. You get new versions of software while your Upgrade Plan is active, but if it lapses you could continue to run the versions...
Forum: Licensing & Accounts 07-28-2018, 11:15 AM
Replies: 1
Views: 504
Posted By jeffro
Re: Why can't I access a Pro Tools 11 installer?

Welcome to the community.

Will check to see if there's a support case started for this yet, but in the mean time please check the Products Not Yet Downloaded section of your my.avid.com...
Forum: Licensing & Accounts 07-28-2018, 11:13 AM
Replies: 3
Views: 431
Posted By jeffro
Re: Transfer of Pro tools license

Glad to hear that, sorry again for the trouble.
Forum: Licensing & Accounts 07-28-2018, 11:12 AM
Replies: 1
Views: 398
Posted By jeffro
Re: HDX cards

This forum is independent of my.avid.com, so please follow the registration and activation instructions (http://www.avid.com/products/pro-tools-hdx/learn-and-support#Registration-and-Activation)....
Forum: Licensing & Accounts 07-28-2018, 11:05 AM
Replies: 1
Views: 381
Posted By jeffro
Re: PT Software "Vanilla"

Current version is 2018.4 (we changed to year.month versioning at the start of 2018 to better align with a license's Release Limit) for both Pro Tools and Pro Tools Ultimate.
Upgrading from an...
Forum: Licensing & Accounts 07-28-2018, 10:55 AM
Replies: 5
Views: 516
Posted By jeffro
Re: HD10 not on the Ilok anymore

A surrender can't just be reversed, CS would need to manually deposit and revoke licenses to address this. Please check for a case notice email and reply to that as needed. Thanks!
Forum: AAX Plug-ins 07-27-2018, 09:50 PM
Replies: 17
Views: 1,043
Posted By jeffro
Re: What do you like for slap back delay?

Tel-Ray Variable Delay (http://www.avid.com/plugins/tel-ray-variable-delay) is included in the Complete Plug-In Bundle, and has a few presets to get you started. Let us know if that doesn't cut it...
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