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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Today, 11:19 AM
Replies: 3
Views: 145
Posted By jeffro
Re: Monthly subscription

Subscription is available monthly or annually. You can renew or not at the end of your term. If you let it expire you can subscribe again any time.

See...
Forum: Licensing & Accounts Today, 10:02 AM
Replies: 8
Views: 152
Posted By jeffro
Re: License Has Disappeared

Looks like you started a case so will check this out and reply there...
Forum: Licensing & Accounts 11-21-2020, 11:18 AM
Replies: 2
Views: 107
Posted By jeffro
Re: Renewed license not working- DEAD IN THE WATER!

I see both Perpetual and Subscription licenses on your iLok so for now please deactivate the Subscription license to run on the Perpetual and I'll get a support case going to sort this out.
Forum: AAX Plug-ins 11-20-2020, 11:48 AM
Replies: 4
Views: 130
Posted By jeffro
Re: All plugins available when online, half disappear when trying to work offline...

I don't see an iLok Cloud session open for you, and no Avid licenses in your account other than Pro Tools First. What plug-ins are having the problem?
Forum: Licensing & Accounts 11-19-2020, 07:22 PM
Replies: 1
Views: 397
Posted By jeffro
Re: Confused about Perpetual Licenses for Educators/Students

Correct.

Basically yes, though perpetual licenses starting with v12.6 have a Release Limit date that determines the most recent version that can be authorized (prevents having to exchange licenses...
Forum: Licensing & Accounts 11-19-2020, 06:12 PM
Replies: 5
Views: 915
Posted By jeffro
Re: Purchased Pro Tools, did not receive

Escalated your case so please look for a case notice email soon.
Forum: Licensing & Accounts 11-19-2020, 06:05 PM
Replies: 5
Views: 915
Posted By jeffro
Re: Purchased Pro Tools, did not receive

Welcome to the community. I see you have a case in progress so please watch email for a response.
Forum: Pro Tools 2020 11-19-2020, 03:37 PM
Replies: 2
Views: 160
Posted By jeffro
Re: AudioSuite Processing not inserting into playlist

Working here with 2020.11 on macOS 10.15.6. Can you please verify you have USE IN PLAYLIST enabled?
Forum: Pro Tools 2020 11-18-2020, 11:56 PM
Replies: 3
Views: 643
Posted By jeffro
Re: 2020.11 Track Bounce Bug

Confirmed here with Pro Tools Ultimate 2020.11 on macOS Catalina 10.15.6. Thanks for reporting this - will log a bug.
Forum: Licensing & Accounts 11-13-2020, 05:00 PM
Replies: 8
Views: 492
Posted By jeffro
Re: License Transfer Help

Welcome to the community. Will check into this, please watch your email...
Forum: Licensing & Accounts 11-13-2020, 04:55 PM
Replies: 8
Views: 492
Posted By jeffro
Re: License Transfer Help

Escalated your case...
Forum: Pro Tools 2020 11-13-2020, 02:56 PM
Replies: 18
Views: 762
Posted By jeffro
Re: No activation code for Melodyne

Glad to hear you got it working. I updated https://avid.secure.force.com/pkb/articles/how_to/Melodyne-plugin-licensing to cover the case where an older version is installed. The PT installer doesn't...
Forum: Pro Tools 2020 11-12-2020, 11:21 PM
Replies: 18
Views: 762
Posted By jeffro
Re: No activation code for Melodyne

The PT 2020.11 installer has the Melodyne 5.1 plug-in. Possible the older version was already installed? If you haven't solved this yet, could you try deleting the Melodybe plugin, then run the PT...
Forum: Pro Tools 2020 11-12-2020, 11:18 PM
Replies: 18
Views: 762
Posted By jeffro
Re: No activation code for Melodyne

We'll look into this since the PT 2020.11 installer includes Melodyne essential 5.1 (note that it will not update an older Melodyne plug-in).
Forum: Pro Tools 2020 11-12-2020, 07:31 PM
Replies: 194
Views: 27,017
Posted By jeffro
Re: ProTools 2020.11

Can you please click Claim your free gifts now! at the top of your products list? This is mentioned in avid.secure.force.com/pkb/articles/How_To/Melodyne-plugin-licensing...
Forum: Pro Tools 2020 11-12-2020, 07:21 PM
Replies: 194
Views: 27,017
Posted By jeffro
Re: ProTools 2020.11

The Read Me files contain some compatibility info and known issues, and the What's New doc covers enhancements with a decent amount of detail. The Release Notes (in the KB) started with the 12.0...
Forum: Pro Tools 2020 11-12-2020, 06:18 PM
Replies: 194
Views: 27,017
Posted By jeffro
Re: ProTools 2020.11

We've been doing Release Notes (https://avid.secure.force.com/pkb/articles/ReadMe/Pro-Tools-Release-Notes) for each version since 12.0 to document enhancements and bug fixes. Check out...
Forum: Pro Tools 2020 11-12-2020, 06:14 PM
Replies: 3
Views: 173
Posted By jeffro
Re: Melodyne Serial Number Error

Glad to hear it's working!
Forum: Pro Tools 2020 11-12-2020, 06:08 PM
Replies: 194
Views: 27,017
Posted By jeffro
Re: ProTools 2020.11

Correct, and we're providing Melodyne essential (https://avid.secure.force.com/pkb/articles/How_To/Melodyne-plugin-licensing).
Forum: Pro Tools 2020 11-12-2020, 06:02 PM
Replies: 21
Views: 650
Posted By jeffro
Re: HELP!!! Two different ProTools Rigs in different cities won't launch

I came across twitter.com/lapcatsoftware/status/1326990296412991489 (https://twitter.com/lapcatsoftware/status/1326990296412991489) which may (or may not) be related? Also discussed at...
Forum: Pro Tools 2020 11-12-2020, 05:57 PM
Replies: 3
Views: 173
Posted By jeffro
Re: Melodyne Serial Number Error

Tried to check but couldn't find an account based on your DUC email. Can you please start a support case using the Access The Support Center link in my.avid.com (https://my.avid.com)?
Forum: Pro Tools 2020 11-12-2020, 05:54 PM
Replies: 18
Views: 762
Posted By jeffro
Re: No activation code for Melodyne

Correct. We are providing essential since Melodyne is needed for this functionality, but if you already have Melodyne you can simply use that. Make sure it's the current version......
Forum: Pro Tools 2020 11-12-2020, 05:05 PM
Replies: 18
Views: 762
Posted By jeffro
Re: No activation code for Melodyne

Sorry, this part of install wasn't real intuitive... we created a Melodyne plugin licensing KB (https://avid.secure.force.com/pkb/articles/How_To/Melodyne-plugin-licensing) to help a bit here.
Forum: Pro Tools 2020 11-12-2020, 03:54 PM
Replies: 21
Views: 650
Posted By jeffro
Re: HELP!!! Two different ProTools Rigs in different cities won't launch

No recent problems listed at https://status.ilok.com though this doesn't sound license specific. There have been other internet issues reported recently like with YouTube yesterday...
Forum: Pro Tools 2020 11-12-2020, 02:25 PM
Replies: 18
Views: 762
Posted By jeffro
Re: No activation code for Melodyne

If you don't see it in your product list at my.avid.com/products (https://my.avid.com/products) please click the Claim your free gifts now! link at the top and report back. Thanks!
Showing results 1 to 25 of 500

 
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