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Search: Posts Made By: Hugh-H
Forum: Pro Tools 2019 08-10-2019, 12:15 PM
Replies: 9
Views: 709
Posted By Hugh-H
Re: 5th + 6th DSP16 failures in 3.5 years

Hello again,

Manuel from Avid sent me two more replacement cards with specific instructions to the parts department to check the cards before shipping. This did not happen - one of the cards had...
Forum: Pro Tools 2019 08-07-2019, 02:41 PM
Replies: 9
Views: 709
Posted By Hugh-H
Re: 5th + 6th DSP16 failures in 3.5 years

Hello,

As I say to many of my associates with less rigorous scientific methods (think political conclusions) - correlation is not causation. However since two folks have asked for the data points...
Forum: Pro Tools 2019 08-06-2019, 02:56 PM
Replies: 9
Views: 709
Posted By Hugh-H
Re: 5th + 6th DSP16 failures in 3.5 years

Hello,

You know, I never post anything until it's in my hand and functional, except this time. And of course.....

The two replacement cards are not functional. One has a defective fan and the...
Forum: Pro Tools 2019 08-01-2019, 09:39 AM
Replies: 9
Views: 709
Posted By Hugh-H
Re: 5th + 6th DSP16 failures in 3.5 years

Hello,

Recap - in 3.5 years I've had 6 HDX cards with the same dsp failure on 3 separate systems.

Update - I never count on anything until it's in my hand and working, BUT, Avid has promised to...
Forum: Pro Tools 2019 07-22-2019, 04:40 PM
Replies: 9
Views: 709
Posted By Hugh-H
Re: 5th + 6th DSP16 failures in 3.5 years

Hello,

I agree with the above, it's not what should be occurring. The fact that it's the same DSP chip on every one of the six cards is peculiar at best, indicative of an unacknowledged design...
Forum: Pro Tools 2019 07-22-2019, 12:57 PM
Replies: 9
Views: 709
Posted By Hugh-H
5th + 6th DSP16 failures in 3.5 years

Hello,

Complaining mode not a request for diagnosis post -

We just had our 5th + 6th HDX card failures in the past 3.5 years with the exact same card failure - DSP16. The first two happened...
Forum: Pro Tools HDX & HD Native Systems (Mac) 06-13-2019, 11:25 AM
Replies: 19
Views: 4,234
Posted By Hugh-H
Re: PT not behaving as expected when I launch and hold the 'n' key, to launch PB engi

Hello Jeffro et.al.,

We received several systems back yesterday and tested them for proper operation of the "N" key modifier to allow playback engine selection during boot without Digilink I/O...
Forum: Pro Tools HDX & HD Native Systems (Mac) 05-29-2019, 08:46 PM
Replies: 19
Views: 4,234
Posted By Hugh-H
Re: PT not behaving as expected when I launch and hold the 'n' key, to launch PB engi

Hello Jeffro,
Thanks for responding. Back when I first reported this issue I tried this on all 5 of our HDX2 and HDX3 systems with the same result - no matter the timing of N presses, if there’s a...
Forum: Pro Tools HDX & HD Native Systems (Mac) 05-18-2019, 10:22 PM
Replies: 19
Views: 4,234
Posted By Hugh-H
Re: PT not behaving as expected when I launch and hold the 'n' key, to launch PB engi

Hello,

Unfortunately you found the same issue I did with the same result - a number of folks tell you N will allow you to select the playback engine but it does not under the following...
Forum: Pro Tools 2019 05-12-2019, 11:19 AM
Replies: 20
Views: 1,002
Posted By Hugh-H
Re: AAE Error 1 when doing HDX firmware update

Hello,
FYI you are not able to reset HDX firmware with a Mac on a Sonnet chassis. The process requires the computer to restart while keeping the HDX card powered, and the Sonnet briefly cycles power...
Forum: Pro Tools 2018 02-09-2019, 10:28 AM
Replies: 10
Views: 1,427
Posted By Hugh-H
Re: BUG - using N key for PB engine select with HDX cards installed

Hello,
Thanks for the response, but Nope, doesn't work as it should. Holding N-key with HDX cards installed and no audio interfaces does NOT bring up the playback engine selection ability here....
Forum: Pro Tools 2018 02-08-2019, 04:16 PM
Replies: 10
Views: 1,427
Posted By Hugh-H
Re: BUG - using N key for PB engine select with HDX cards installed

Hello,
I thought I had tried the N key before launch but wanted to be sure. I just received some systems back and gave it a try. Here still not working -

If HDX cards are installed and audio...
Forum: Pro Tools HDX & HD Native Systems (Mac) 02-03-2019, 11:21 AM
Replies: 38
Views: 11,676
Posted By Hugh-H
Re: HDX card not recognised - repair fee?

Hello,

Yes, PT updates can break HDX cards, it's happened twice to us, total of 4 HDX cards. If there is a firmware update it can fail and brick the card.

FYI for troubleshooting HDX cards -...
Forum: Pro Tools 2018 01-25-2019, 09:01 AM
Replies: 10
Views: 1,427
Posted By Hugh-H
Re: BUG - using N key for PB engine select with HDX cards installed

Hello,
I think I tried that but not sure, I won't see the systems for another week or more but will test at that point.
Thanks,
Hugh
Forum: Pro Tools 2018 01-24-2019, 09:15 AM
Replies: 10
Views: 1,427
Posted By Hugh-H
Re: BUG - using N key for PB engine select with HDX cards installed

Hello,
Thanks for the responses, here is some more information.
- MP 5.1 / OS10.12.6
- PTHD(ultimate,greatest,etc.) 18.3
- HDX2, and normally SyncHD + 2x HDMadi attached
- System works correctly...
Forum: Pro Tools 2018 01-23-2019, 03:29 PM
Replies: 10
Views: 1,427
Posted By Hugh-H
BUG - using N key for PB engine select with HDX cards installed

Hello,
There's a bug in the programming for using the N key to select the PT playback engine on startup. If you have HDX cards installed and no audio interface attached the following occurs -
-...
Forum: Pro Tools HDX & HD Native Systems (Mac) 12-30-2018, 07:23 PM
Replies: 9
Views: 4,510
Posted By Hugh-H
Forum: Pro Tools HDX & HD Native Systems (Mac) 12-18-2018, 10:34 AM
Replies: 38
Views: 11,676
Posted By Hugh-H
Re: HDX card not recognised - repair fee?

Hello,
Two separate occasions a PT update ruined some of our HDX cards. The last occasion Avid wouldn't replace them, I paid the exchange fee of approximately $1800 ($900 per card), and they sent...
Forum: macOS 11-13-2018, 05:58 PM
Replies: 11
Views: 1,924
Posted By Hugh-H
Re: Upgrade woes: Stop Button Lights Blue - Can't record/playback

Hello,
The indicators you describe present when PT is put in chase mode and is waiting for timecode. Command-J does this, could you be pressing that by mistake?
Hugh
Forum: Pro Tools 2018 06-22-2018, 04:02 PM
Replies: 14
Views: 2,694
Posted By Hugh-H
Re: Avid Application Manager - How to stay logged in?

Hello,

Not completely pertinent to your question but we prevent App Mgr from launching. Too much network activity and computer abuse in previous versions, good to hear it's behaving better.
Hugh
Forum: Pro Tools 2018 06-14-2018, 08:41 AM
Replies: 37
Views: 18,337
Posted By Hugh-H
Re: macOS 10.14 Mojave and “cheese grater” Mac Pros

Hello,



If it's not a Mac card or a PC card specifically flashed to be a Mac-compatible card, it's usable in a MP after the drivers are loaded but you will not see the boot manager screen when...
Forum: macOS 02-10-2018, 03:24 PM
Replies: 12
Views: 3,443
Posted By Hugh-H
Re: I have a Mac mini with Sierra...PT10 is not working

Hello,

If you're willing to abuse yourself and your system and use a highly unsupported combination you can use Terminal to temporarily change the SystemVersion.plist from 10.10.5 to 10.9.5,...
Forum: Licensing & Accounts 12-23-2017, 10:01 AM
Replies: 3
Views: 1,581
Posted By Hugh-H
Re: ProTools licenses appear to not renew

Hello,
A nice person from Avid, Margarita, called me and we straightened it out by phone.
Turns out that after purchase the HD licenses showed up at Pace for transfer to the respective iLoks, the...
Forum: Licensing & Accounts 12-19-2017, 11:42 AM
Replies: 3
Views: 1,581
Posted By Hugh-H
ProTools licenses appear to not renew

Hello,

I have a support case in with Avid, it is not solved and support has stopped responding. Therefore I am posting here. This has taken awhile because these systems are used in live...
Forum: macOS 08-30-2017, 04:38 PM
Replies: 45
Views: 12,736
Posted By Hugh-H
Re: Minimum System for Recording Only

Hello,

Depends, SSDs are complicated, sort of.

In theory, especially with your small track counts, you're fine. The audio writing to the SSD along with any OS-demanded disk I/O is tiny. ...
Showing results 1 to 25 of 188

 
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