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Search: Posts Made By: DigiTechSupt
Forum: Pro Tools | First Discussion Yesterday, 04:13 PM
Replies: 22
Views: 184
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

No worries.

PT First is cloud based. You can save offline but only as cache file. You can check more info at http://avid.force.com/pkb/articles/en_US/faq/Pro-Tools-First-FAQ
and at...
Forum: Pro Tools | First Discussion Yesterday, 02:16 PM
Replies: 22
Views: 184
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

no worries.
Not sure, but I've just checked. It's here on my end. Have you installed it already? It's available inside your Avid Account (my.avid.com/products#Myproducts)...
Forum: Pro Tools | First Discussion Yesterday, 01:55 PM
Replies: 22
Views: 184
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

UVI workstation will only appear on Inserts > Multichannel Instruments when you create a Stereo Instrument track.
The rest can be found under the AudioSuite Tab, Except for ReWire which is built-in...
Forum: Pro Tools | First Discussion Yesterday, 01:30 PM
Replies: 22
Views: 184
Posted By DigiTechSupt
Re: novice needs help.. PT 1st upgrade / missing plugins

Not sure, you might be using the Trial version and not First. Third party plugins are not supported to run on Pro Tools First. Only plugins from with the Avid Account, Market Place and Focusrite...
Forum: Pro Tools | First Discussion Yesterday, 01:25 PM
Replies: 22
Views: 184
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

What plugins are missing?
On https://www.avid.com/pro-tools-first/plugins those with purple dots are the free included ones. You should have
Air Xpand!2
UVI Workstation
Dynamic III...
Forum: Pro Tools | First Discussion Yesterday, 01:10 PM
Replies: 22
Views: 184
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

Hi,
I've just checked. Did you acquire your Pro Tools First with a Focusrite 2nd gen interface?

-Tope
Forum: Buy & Sell Yesterday, 08:38 AM
Replies: 8
Views: 353
Posted By DigiTechSupt
Re: Scam - beware

The user has already been dealt with. Please post similar accounts/incidents to this thread so we could check, verify and take action.

Thank you,
Tope
Forum: Licensing & Accounts 07-14-2019, 12:10 PM
Replies: 2
Views: 134
Posted By DigiTechSupt
Re: PT10HD to Ultimate 2019 License question.

Yes.

https://shop.avid.com/ccrz__ProductDetails?viewState=DetailView&sku=DYNA20012 for more info.


-Tope
Forum: Pro Tools 2019 07-10-2019, 12:51 PM
Replies: 3
Views: 248
Posted By DigiTechSupt
Re: Attention Avid: "Reached max number of audio tracks" error after offline bounce

You might be running on 96khz sample rate? This limits the number of audio tracks to 64.

-Tope
Forum: Pro Tools 2019 07-10-2019, 12:38 PM
Replies: 3
Views: 248
Posted By DigiTechSupt
Forum: Licensing & Accounts 07-09-2019, 02:46 PM
Replies: 9
Views: 554
Posted By DigiTechSupt
Re: Perpetual License "lost"

Hi,

I've started a support case for you. Licensing team will be in touch with you through your Email.


Tope
Forum: Pro Tools 10 07-05-2019, 06:44 PM
Replies: 6
Views: 366
Posted By DigiTechSupt
Re: Re-installing PT10 and PT11

Hi TWR100,
We've reset your password to your Avid account. Please try signing in with your Email address registered here in the duc and use this temporary password:AAlch233!

Let us know if you're...
Forum: Pro Tools 2019 07-02-2019, 11:45 AM
Replies: 20
Views: 1,654
Posted By DigiTechSupt
Re: Why I consider Avid Cloud a massive failure

Your account might need a cloud storage reset.
It currently shows 1.02+3kb of 1gb used.
Either a project exceeds the allocated 1GB cloud storage, or your Cloud Storage did not sync properly with...
Forum: Licensing & Accounts 06-27-2019, 12:38 PM
Replies: 491
Views: 31,528
Posted By DigiTechSupt
Re: ProTools price adjustments from July 1st.

Hello jpsexton and seebee62,

Perhaps you missed the next QA pair under that? #5 says Reinstatement for Pro Tools and Pro Tools Ultimate is unchanged.

Best regards,
JC
Forum: Pro Tools 2019 06-26-2019, 04:52 PM
Replies: 4
Views: 168
Posted By DigiTechSupt
Re: Educator Annual monthly plan

Hi,

That would be $8.25USD a month with 1 year lock-in period.
For more info, please check this (https://shop.avid.com/ccrz__ProductDetails?viewState=DetailView&isCSRFlow=true&sku=DYNA20002)
...
Forum: Pro Tools 2019 06-26-2019, 04:50 PM
Replies: 14
Views: 462
Posted By DigiTechSupt
Re: Crashing on startup with 10.14.5

Hi, we can't find an active Avid Account under the Email you registered in the duc. Can you give us the case number of your support ticket so we could check?

Thanks,
Tope
Forum: Licensing & Accounts 06-26-2019, 09:52 AM
Replies: 5
Views: 646
Posted By DigiTechSupt
Re: License has expired in the future

Coordinated this with the Web Store team. They'll be in contact through Email via Support Case soon.

Sorry for the inconvenience,
Tope
Forum: Licensing & Accounts 06-19-2019, 10:40 PM
Replies: 491
Views: 31,528
Posted By DigiTechSupt
Post Re: Change to Pro Tools Ultimate Renewal Pricing?

There is no change to the renewal price for Pro Tools | Ultimate perpetual. Please see http://duc.avid.com/showthread.php?t=405253. If you renewed in April 2019 then your plan still runs through...
Forum: Licensing & Accounts 06-19-2019, 02:11 PM
Replies: 2
Views: 518
Posted By DigiTechSupt
Re: Avid "Action required" Email ?

Hello,

Some of you have started receiving emails about a change coming at Avid with our e-commerce payment processing partner. These are not spam or fraudulent emails and for certain regions of...
Forum: Licensing & Accounts 06-16-2019, 02:04 PM
Replies: 6
Views: 749
Posted By DigiTechSupt
Re: Does Pro Tools 2018 update to 2019?

It's already available under your my.avid.com/products#Myproducts
11830
11829

Let us know if you have any troubles signing in to your My Avid.

Thank you
-Tope
Forum: Pro Tools | First Discussion 06-16-2019, 01:47 PM
Replies: 8
Views: 372
Posted By DigiTechSupt
Re: Duplicating a Project (save as?)

Sorry, this is not included on the latest release of Pro Tools First. Please feel free to add this at the Feature Request section of the Pro Tools Lounge inside the Avid Link app.
Forum: Licensing & Accounts 06-16-2019, 01:38 PM
Replies: 18
Views: 5,021
Posted By DigiTechSupt
Re: Falcon expired on a current Update Plan

Started a support case for you. Licensing team will be in touch soon
(case 03727451)
Forum: Licensing & Accounts 06-16-2019, 01:28 PM
Replies: 1
Views: 205
Posted By DigiTechSupt
Re: ProTools 10: no System ID in my account

You can contact the hotlines and choose option 3 to connect to the licensing team. Provide them your iLok ID and Email you registered your Pro Tools 10 with....
Forum: Pro Tools | First Discussion 06-16-2019, 01:21 PM
Replies: 5
Views: 434
Posted By DigiTechSupt
Re: Plugins for protools first

Hi, did you get your Pro Tools First as a bundle with an interface/hardware? How did you register your product online and on what link/site did you register it to? If you have a Focusrite interface,...
Forum: Licensing & Accounts 06-16-2019, 01:15 PM
Replies: 4
Views: 1,528
Posted By DigiTechSupt
Re: Avid master account

You can input your System ID on that space. You can find your system ID when you sign in on my.avid.com/products#Myproducts and click on your product "Crossgrade from PT EX (Download)"
Showing results 1 to 25 of 500

 
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