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Search: Posts Made By: DigiTechSupt
Forum: General Announcements 07-31-2018, 10:48 AM
Replies: 0
Views: 363
Posted By DigiTechSupt
Post Community offline this morning

As some of you noticed, duc.avid.com was unavailable for a few hours this morning.

Our forum host was experiencing server issues but they have now resolved the problem.

Apologies for the...
Forum: Pro Tools | First Discussion 07-30-2018, 03:47 PM
Replies: 101
Views: 54,164
Posted By DigiTechSupt
Re: Can't create new project

Have you already tried signing out and signing back in?
Forum: Pro Tools | First Discussion 07-30-2018, 03:47 PM
Replies: 101
Views: 54,164
Posted By DigiTechSupt
Re: Can't create new project

This is now under a support ticket. You'll receive an Email for updates
Forum: Pro Tools | First Discussion 07-30-2018, 02:15 PM
Replies: 101
Views: 54,164
Posted By DigiTechSupt
Re: Can't create new project

Hi, your account has already been fixed through a support case
Forum: Pro Tools | First Discussion 07-26-2018, 02:53 PM
Replies: 3
Views: 750
Posted By DigiTechSupt
Re: Fast Track Interface and Pro Tools First

Hi,

If you're using the M Audio Fast Track USB version interface, that will not work. Sorry, that interface is only supported to run on Windows 8 and earlier. For more info on what OS version and...
Forum: Pro Tools | First Discussion 07-17-2018, 01:57 PM
Replies: 5
Views: 434
Posted By DigiTechSupt
Re: Opening Older Pro Tools Projects

Best way is to export each track that you have on that project, then import them on your choice of DAW. Since they were exported(bounced) they should be aligned on the next DAW you'd want it to be on.
Forum: Pro Tools 11 06-25-2018, 11:19 AM
Replies: 7
Views: 2,604
Posted By DigiTechSupt
Re: Volume automation in AAFs from Media Composer used in Pro Tools problem

@Farmer Dave,

A support case has been created. Case 03499407. Please take note of this as your reference.
Forum: Licensing & Accounts 06-13-2018, 11:08 AM
Replies: 5
Views: 972
Posted By DigiTechSupt
Re: Charged for something I did not buy

Hello Jesper, There are no subscriptions under your Avid Account, there's only a Perpetual Product (Pro Tools) under your my.avid.com/products#Myproducts

You might need to contact your bank with...
Forum: Pro Tools 2018 06-13-2018, 10:17 AM
Replies: 19
Views: 1,836
Posted By DigiTechSupt
Re: Upgrade VS perpetual license

This should be all good, as long as you have the iLok Key and the iLok ID is registered/linked under your Avid Account (my.avid.com) :)


-Tope
Forum: Licensing & Accounts 05-15-2018, 12:07 PM
Replies: 3
Views: 861
Posted By DigiTechSupt
Re: "no longer available"

have you already checked your Avid Account at my.avid.com/products#Myproducts ? What version of Pro Tools were you trying to run when the error appeared?
Forum: Pro Tools | First Discussion 05-10-2018, 10:24 AM
Replies: 101
Views: 54,164
Posted By DigiTechSupt
Re: Can't create new project

Have you already tried signing out and signing back in? Have you also tried deleting all projects? Are you still getting the same error message?
Forum: Licensing & Accounts 05-10-2018, 09:44 AM
Replies: 2
Views: 828
Posted By DigiTechSupt
Re: Download links not showing on Avid Account

Hi,
You might be signing in with a different Email address. Please try a different Email you remembered registering. Maybe try z.....ol@gmail.com?
Forum: Licensing & Accounts 05-03-2018, 05:22 PM
Replies: 117
Views: 12,641
Posted By DigiTechSupt
Re: Where is the Complete Plugin Bundle Download for Ultimate users?

This is for the customers with an active Pro Tools HD product as of April 7th who are entitled to the Avid Complete Plug-in Bundle subscription license.


Thank you for being a valued Pro Tools |...
Forum: Technical Alerts 04-19-2018, 04:52 PM
Replies: 0
Views: 5,160
Posted By DigiTechSupt
Exclamation macOS 10.13.4 Not Supported

Initial testing of Pro Tools with macOS 10.13.4 has shown serious problems with CPU performance.

Avid is working to find a resolution for this.

It is recommended that users refrain from...
Forum: Pro Tools | First Discussion 04-03-2018, 09:58 AM
Replies: 6
Views: 10,688
Posted By DigiTechSupt
Re: "enable cloud functionality" - Can't log in **HELP**

Usually, Pro Tools first iLok IDs are the same as the Email used when you register for PT First.
Forum: Pro Tools 9 03-07-2018, 08:52 AM
Replies: 1
Views: 1,350
Posted By DigiTechSupt
Re: Where is the Pro Tools software....

Hello golli,

Installers for Pro Tools 9 were provided on disc and if activated online in your my.avid.com/products (http://my.avid.com/products). There is also a 9.0.6 update available via the...
Forum: Pro Tools 2018 03-05-2018, 09:26 AM
Replies: 56
Views: 6,959
Posted By DigiTechSupt
Re: Errors and hyperthreading

All,

We owe bom619 an apology for polluting their thread with personal attacks and insults. They simply needed some help.

If you are motivated to post when you don't agree with someone that's...
Forum: Licensing & Accounts 03-03-2018, 11:00 AM
Replies: 4
Views: 829
Posted By DigiTechSupt
Post Re: Upgrade from "Vanilla" to "HD" software

Hello GTBannah,

It's basically the difference in price between Pro Tools and Pro Tools HD, so please see the Upgrade Pro Tools to Pro Tools | HD (Download)...
Forum: Licensing & Accounts 02-27-2018, 11:08 AM
Replies: 2
Views: 747
Posted By DigiTechSupt
Re: Need Help, used wrong email for confirmation Link

Avid Reps has already responded through a support case and it seems to be resolved by now. Please reply to that support case if you need further assistance.

Thank you,
Tope
Forum: Avid Cloud Collaboration 02-04-2018, 10:00 AM
Replies: 9
Views: 2,851
Posted By DigiTechSupt
Re: Cloud All Messed Up

Support has already sent a message. Please check your Email. Thank you and sorry for the inconvenience.
Forum: Avid Cloud Collaboration 02-03-2018, 01:31 PM
Replies: 9
Views: 2,851
Posted By DigiTechSupt
Re: Cloud All Messed Up

Hello,
Sorry that you are having trouble.
We could not find an account based on your User Name or email address.
If you do not have the Support Center link in my.avid.com to start a case please...
Forum: Pro Tools | First Discussion 02-01-2018, 12:31 PM
Replies: 43
Views: 10,923
Posted By DigiTechSupt
Re: Project wont open with error "Could not complete your request because while tran

I have reported on this one already.
Will let you know once there are progress. Can you please post your Computer's specs? Operating System, OS version, RAM, Processor?

Thank you,
Tope
Forum: Getting Started 01-29-2018, 09:30 AM
Replies: 4
Views: 1,322
Posted By DigiTechSupt
Re: Trying to buy Pro Tools 12. The saga continues

Apologies on this. The web store team is already on it. You will be contacted within the day.

-Tope
Forum: Licensing & Accounts 01-28-2018, 12:10 PM
Replies: 6
Views: 1,328
Posted By DigiTechSupt
Re: Subscription data - ilok cloud

Hi,

Can you post screenshots of your iLok License Manager? Not quite sure with what's going on. Thank you!
Forum: Licensing & Accounts 01-26-2018, 07:30 PM
Replies: 4
Views: 691
Posted By DigiTechSupt
Re: How long does it take the HD Upgrade renewal to show up?

I've started a support case, Please reply on the case through Email.

Thank you
Showing results 1 to 25 of 500

 
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