Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Search Forums

Showing results 1 to 25 of 56
Search took 0.00 seconds.
Search: Posts Made By: Bruce Paine
Forum: Pro Tools 11 02-17-2015, 12:38 AM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

If you bought Pro Tools 9 with the license already on the ilok, and you are the original owner, perhaps you never created an account at www.iLok.com.

Follow the instructions to download the iLok...
Forum: Pro Tools 11 01-06-2015, 10:52 AM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

Hi Jari,
I checked with Avid support, and you have a support case that was opened today. That includes the details you provided to them, so they should be able to help resolve this.
Forum: Pro Tools 11 01-01-2015, 11:31 AM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

Hi John, you should be all set now. See the Private Message (http://duc.avid.com/private.php) I sent you.
Forum: Pro Tools 11 12-28-2014, 12:03 AM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

You don't need your Pro Tools LE authorization code for the upgrade in any way. See the Pro Tools Upgrade FAQ:
Forum: Pro Tools 11 12-27-2014, 11:46 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

There has never been any Pro Tools LE 8 iLok license, serial code authorization for all Pro Tools LE versions.
Forum: Pro Tools 11 12-27-2014, 09:10 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

I will need more information to try and figure out what steps to take next. Please see the Private Message (http://duc.avid.com/private.php) I sent you.
Forum: Pro Tools 11 12-14-2014, 08:48 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

Should work now if you follow the instructions I just sent you via PM.
Forum: Pro Tools 11 12-14-2014, 08:37 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

No, you selected the Pro Tools 9 + CPTK upgrade:
Product: Pro Tools 9+CPTK to Pro Tools HD 11 Crossgrade Purchased: Dec 14, 2014
And you don't have a Pro Tools 9 single license, you have a Pro...
Forum: Pro Tools 11 12-14-2014, 06:17 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

It looks like you purchased the Pro Tools 9 + Complete Production Toolkit upgrade to Pro Tools HD 11. The Pro Tools 9 license shows as already surrendered. Was it surrendered for an upgrade to the...
Forum: Pro Tools 11 12-02-2014, 04:13 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

You don't need to call or pay to contact the Avid store. On the Avid store, click on the lower left of the store web pages, where it says:
Order Support
Contact Us...
Forum: Pro Tools 11 12-01-2014, 10:35 AM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

One clarification, this doesn't sound possible:


There never was a Pro Tools LE 8 iLok license (it used an authorization code). Regular non-HD Pro Tools iLok authorization began with Pro Tools 9....
Forum: Pro Tools 11 11-21-2014, 04:35 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

You should be all set, see the Private Message (http://duc.avid.com/private.php) I sent you.
Forum: Pro Tools 11 11-21-2014, 01:36 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

No, we have it already. CS is investigating.
Forum: Pro Tools 11 11-21-2014, 12:58 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

I'm looking into this with Avid CS. I'll get back to you with a solution.
Forum: Pro Tools 11 09-11-2014, 11:45 AM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

Try it now. I revoked the original Pro Tools HD 11 Bundle license and deposited a new license with correct surrender options (CPTK+Pro Tools 10 instead of Pro Tools 10+9 Bundle).

Since you don't...
Forum: Pro Tools 11 08-16-2014, 12:52 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

All Pro Tools HD 10 Bundles are a single license for all 4 auths in that bundle, as they show up on your iLok License Manager:

Pro Tools HD 9
Pro Tools HD 10
Pro Tools 9
Pro Tools 10
...
Forum: Pro Tools 11 08-14-2014, 10:36 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

You chose the correct upgrade, but have not yet completed the process. From your Avid account > My Products > My Products and Subscriptions:



It may be that you never received the email with...
Forum: Pro Tools 11 08-14-2014, 03:11 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

What is this thing called a "vacation"? :D
I vaguely remember something like that before I became a contractor.

Sorry, been busy this week with the Pro Tools 11.1.2 release and 10 other things,...
Forum: Pro Tools 11 08-04-2014, 11:33 AM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

The trial license for PT 11 may be keeping you from doing the transfer, but it looks like you have the full Pro Tools 11 Bundle on your account ready to activate.

I would start by:

Downloading...
Forum: Pro Tools 11 07-20-2014, 11:33 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

Your order receipt from the Avid store shows that you purchased this product on June 26th:
Pro Tools 11 HD Upgrade From PT 9/10 + CPTK - PT10 + CPTK to PTHD11 (Download) (9511-65524-00)

Since you...
Forum: Pro Tools 11 07-12-2014, 02:03 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

Hi Devon,
Try the activation to your iLok 2 now and it should work.
Forum: Pro Tools 11 07-05-2014, 02:21 AM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

It looks like this was resolved on July 2nd. The Pro Tools HD 11 Bundle shows up as activated and installed on your iLok.
Forum: Pro Tools 11 07-05-2014, 02:16 AM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

I looked at your iLok account, and the Pro Tools 11 Bundle is there, but it needs you to locate the Pro Tools 10+9 Bundle in order to surrender it.

According to your iLok account, the Pro Tools...
Forum: Pro Tools 11 06-28-2014, 12:39 AM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

Hi Bo,

Apologies for the delay, I was traveling this week and didn't have access to take care of this until now.
It looks like you selected the Pro Tools 10 + CPTK upgrade to PTHD 11 when you...
Forum: Pro Tools 11 06-22-2014, 09:18 PM
Replies: 223
Views: 103,579
Posted By Bruce Paine
Re: iLok License Surrender Issues

It doesn't look like you bought the wrong upgrade, it looks like you haven't installed the license on your actual iLok yet.

You don't have to install Pro Tools 11, you can just use your new...
Showing results 1 to 25 of 56

 
Forum Jump

All times are GMT -7. The time now is 09:33 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com