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Search: Posts Made By: DigiTechSupt
Forum: Pro Tools HDX & HD Native Systems (Mac) Yesterday, 09:01 PM
Replies: 32
Views: 819
Posted By DigiTechSupt
Exclamation Re: Macbook Pro backup before repair

Insults and cursing removed, threads merged and opened, back on track. If you want to participate in the conversation or help the OP please do, but please respect the Terms of Use...
Forum: Pro Tools | First Discussion Yesterday, 05:18 PM
Replies: 8
Views: 625
Posted By DigiTechSupt
Re: Unable to create any project

Hi!
Sorry, unfortunately this is a different case. There's an issue with the cloud platform at the moment, but is already being worked on by the IT team. We'll let you know once it's fixed....
Forum: Licensing & Accounts 09-09-2019, 10:56 AM
Replies: 4
Views: 299
Posted By DigiTechSupt
Re: Pro Tools Ultimate iLok asset issues - need urgent help

Sorry. I was not able to find any support case associated with the Email address registered under your account here on the Duc. Do you already have a case number?
Upon checking, only one Pro Tools...
Forum: Pro Tools 2019 09-08-2019, 09:51 AM
Replies: 3
Views: 217
Posted By DigiTechSupt
Re: Problems actually buying Pro Tools

Hi,

upon checking, it's already inside your Avid Account's Products Page (my.avid.com/products#myproducts).
http://duc.avid.com/attachment.php?attachmentid=12086&stc=1&d=1567961439

Please sign...
Forum: Pro Tools | First Discussion 08-28-2019, 09:20 AM
Replies: 6
Views: 380
Posted By DigiTechSupt
Re: Can't open Projects after fresh install

Hi,

I've just checked and there are no Avid Account under the Email you registered with the duc. Can you update your Profile with your Avid Account Email so we could check further?

Thank you....
Forum: Pro Tools 12 08-27-2019, 11:58 AM
Replies: 9
Views: 391
Posted By DigiTechSupt
Re: PT 12 Not showing up in "Products."

Hi,

I've just got word from the licensing team that version 12 installers will not be part of your account but will be available inside the Avid Download Center.
Let me know if you're able to...
Forum: Pro Tools 12 08-26-2019, 01:45 PM
Replies: 9
Views: 391
Posted By DigiTechSupt
Re: PT 12 Not showing up in "Products."

I've already checked and there is 10,11, and 2018.3 2018.4.
I've started a support case to get the 12 installers in your account.

Tope
Forum: Pro Tools | First Discussion 08-26-2019, 12:18 PM
Replies: 8
Views: 625
Posted By DigiTechSupt
Re: Unable to create any project

This should be fixed now.


-Tope
Forum: Pro Tools | First Discussion 08-25-2019, 04:01 PM
Replies: 8
Views: 625
Posted By DigiTechSupt
Re: Unable to create any project

Hi Leo,

Your Cloud Storage may need to be reset to fix the issue. Note that this process will wipe out all projects in the Cloud Storage. I suggest exporting projects per track as back up....
Forum: Pro Tools | First Discussion 08-25-2019, 03:55 PM
Replies: 6
Views: 472
Posted By DigiTechSupt
Re: Pro Tools First won't load or start

As Southsidemusic suggested, you might have not activated your license yet.

And upon checking your account, your Pro Tools First license is still not activated on your computer. Please activate...
Forum: Pro Tools | First Discussion 08-20-2019, 01:37 PM
Replies: 6
Views: 380
Posted By DigiTechSupt
Re: Can't open Projects after fresh install

Ah, I see! Avid may need to reset your Cloud Storage to fix the issue. Note that this process will wipe out all projects in the Cloud Storage. I suggest exporting projects per track as back up....
Forum: Pro Tools | First Discussion 08-20-2019, 12:05 PM
Replies: 6
Views: 380
Posted By DigiTechSupt
Re: Can't open Projects after fresh install

Sorry about that. once the projects are not visible in the Dashboard, it won't be opened anymore. Those projects should've been synced with the cloud to be able to re-open them in the future on any...
Forum: Licensing & Accounts 08-19-2019, 04:36 PM
Replies: 10
Views: 2,601
Posted By DigiTechSupt
Re: Unable to start ASC

I've started a support case regarding your concern. Licensing team should be in touch with you soon.

-Tope
Forum: Pro Tools | First Discussion 08-19-2019, 04:32 PM
Replies: 4
Views: 389
Posted By DigiTechSupt
Re: can't see all of menus

Hi, if you're having issues with graphics on Windows, Pro Tools First is only supported at 1080x1920 at the moment. You can try right clicking on the Pro Tools window, go to Compatibility, change...
Forum: Licensing & Accounts 08-18-2019, 04:48 PM
Replies: 31
Views: 25,644
Posted By DigiTechSupt
Re: Can't log into my AVID master account

Hi, we can't find any Avid Account connected to your current Email registered on the duc. Also, Email addresses registered under your name also are not connected to any Avid Account. Can you update...
Forum: Pro Tools 2019 08-15-2019, 05:44 PM
Replies: 17
Views: 1,082
Posted By DigiTechSupt
Re: 2019.6 Ultimate and iMac Pro are NOT happy together...

Mojave 10.14.6 is currently not supported to run the latest version of Pro Tools. But we'll look further in to this....
Forum: Licensing & Accounts 08-14-2019, 01:00 PM
Replies: 8
Views: 556
Posted By DigiTechSupt
Re: Pro Tools Standard->Pro Tools Ultimate Cross-grade clarifications.

If you have or about to have an expired Pro Tools perpetual plan and purchase a Reinstatement Plan from an authorized reseller, yes, you can activate this anytime. But if you purchase a renewal from...
Forum: Licensing & Accounts 08-14-2019, 12:57 PM
Replies: 8
Views: 556
Posted By DigiTechSupt
Re: Pro Tools Standard->Pro Tools Ultimate Cross-grade clarifications.

Should be available inside your Avid Account (my.avid.com/products#Myproducts) under your Pro Tools Product

-Tope
Forum: Licensing & Accounts 08-13-2019, 05:51 PM
Replies: 3
Views: 424
Posted By DigiTechSupt
Re: Can't log in to Avid Link

Got it. Thanks for clearing it up and for the info

-Tope
Forum: Pro Tools 2019 08-13-2019, 05:50 PM
Replies: 22
Views: 1,393
Posted By DigiTechSupt
Re: Spelling mistake

I don't think that's a valid command.. Easter egg? :)

-Tope
Forum: Licensing & Accounts 08-13-2019, 04:21 PM
Replies: 5
Views: 406
Posted By DigiTechSupt
Re: Language issue on my.avid

Try using a different browser or a browser in incognito/private mode. If the same issue occurs, scroll to the bottom of the page then click on the 5th item from the left on the bottom of the page...
Forum: Licensing & Accounts 08-12-2019, 11:45 AM
Replies: 3
Views: 424
Posted By DigiTechSupt
Re: Can't log in to Avid Link

Hi, please try using a different browser. Also try using a browser in private or incognito mode. Let us know if you're still unable to log in
Forum: Getting Started 08-12-2019, 11:44 AM
Replies: 1
Views: 380
Posted By DigiTechSupt
Re: can't download Pro Tools First

Just a note that Avid Accounts are separate from forum accounts.
Have you already tried using a different browser? Try chrome, and also try using it in incognito mode.
Forum: Pro Tools | First Discussion 08-08-2019, 10:20 AM
Replies: 7
Views: 900
Posted By DigiTechSupt
Re: Cloud Plan has lapsed?

The 1 GB/3 projects plan does not. There might have been an issue with the cloud storage syncing with your account. But I can see that you already have a regular version of Pro tools. You can save...
Forum: Licensing & Accounts 08-08-2019, 10:15 AM
Replies: 18
Views: 1,051
Posted By DigiTechSupt
Re: Cancelling subscription

Hi,
There is no activation code necessary, but there seems to be no license that had been generated on your iLok Account. The licensing team is already working on it through a support case (Case...
Showing results 1 to 25 of 500

 
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