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Search: Posts Made By: DigiTechSupt
Forum: Pro Tools | First Discussion 06-21-2020, 10:40 AM
Replies: 6
Views: 465
Posted By DigiTechSupt
Re: Can't create new project...

This is all set now!
You should be able to create new projects by now.

Thanks!
Tope
Forum: Pro Tools | First Discussion 06-16-2020, 09:47 PM
Replies: 6
Views: 465
Posted By DigiTechSupt
Re: Can't create new project...

Hi,
I've just checked and there are no cloud storage generated. I've already started a support case for this and have forwarded it to the IT team. I'll send you an Email once it's all sorted.
...
Forum: Pro Tools | First Discussion 06-16-2020, 09:45 PM
Replies: 7
Views: 399
Posted By DigiTechSupt
Re: Can't delete Session. Do I need my Cloud reset?

Hi Mick!

I've started a support case for this. Will need a cloud reset to fix this. Please note that this will wipe out all existing projects on the dashboard so it's best to export per track as...
Forum: Licensing & Accounts 06-09-2020, 06:41 PM
Replies: 1
Views: 464
Posted By DigiTechSupt
Re: Fatal Error - Pro Tools Perpetual

A different license might be getting detected. Try deactivating your current license that is having an error, then try to reactivate. there might be a subscription license deposited that has not been...
Forum: Licensing & Accounts 06-07-2020, 07:42 PM
Replies: 15
Views: 888
Posted By DigiTechSupt
Re: Looking Protools 12.0 or 12.1 installer Windows

Hi,

Please check your Email for an updated link.

Thank you,
Tope
Forum: Licensing & Accounts 05-25-2020, 11:31 AM
Replies: 7
Views: 673
Posted By DigiTechSupt
Re: Pro Tools Subscription Purchased but no activation email sent

Hi,
Please update your duc profile with your Avid account Email so we could check.

Thanks!
Tope
Forum: Licensing & Accounts 05-24-2020, 06:01 PM
Replies: 7
Views: 673
Posted By DigiTechSupt
Re: Pro Tools Subscription Purchased but no activation email sent

Hi,
The purchase seemed to have not gone through. There should be info on your my.avid.com 's order history. I've alerted the webstore team about this. They'll send you an Email soon.

-Tope
Forum: Licensing & Accounts 05-24-2020, 05:57 PM
Replies: 8
Views: 678
Posted By DigiTechSupt
Re: Avid Complete Plugin Bundle Renewal Issues

Hi,

It's appearing as activated on your iLok 2 dongle.
Is your iLok 2 dongle being recognized on the port it's plugged in? Please let us know.

Thank you!
-Tope
Forum: General Discussion 05-24-2020, 04:52 PM
Replies: 12
Views: 995
Posted By DigiTechSupt
Re: I purchased a (downloadable) plugin on Avid.com and have not received download li

Hi,

Was able to see your support case 03947493.
I've alerted the webstore team on this. The product should be inside your account soon. Let me know if you'd still like to continue with your...
Forum: Pro Tools 12 05-23-2020, 12:04 AM
Replies: 4
Views: 544
Posted By DigiTechSupt
Re: Avid Bug!!

Thanks for the alert!
Tope
Forum: Pro Tools 12 05-23-2020, 12:04 AM
Replies: 4
Views: 544
Posted By DigiTechSupt
Re: Avid Bug!!

I’ve started a support case for you. Webstore team will send an email soon.
Thank you

-Tope
Forum: Licensing & Accounts 05-21-2020, 08:02 PM
Replies: 9
Views: 724
Posted By DigiTechSupt
Re: "Auto-Renew" didn't renew. Now Subscription expired, what now?

Should be able to Pro Tools EDU Annual Subscription without going to a new verification.

Thanks!
Tope
Forum: Licensing & Accounts 05-21-2020, 07:59 PM
Replies: 9
Views: 724
Posted By DigiTechSupt
Re: "Auto-Renew" didn't renew. Now Subscription expired, what now?

The webstore team already sent an Email. Please check and respond if you have further inquiries.

Thank you,
Tope
Forum: Pro Tools | First Discussion 05-21-2020, 07:52 PM
Replies: 9
Views: 753
Posted By DigiTechSupt
Re: Is this some kind of joke? Trying to use one simple purchased plug in

Sorry,
Just saw this now. You might have purchased your plugin through a browser and not from inside Pro Tools First's Market Place/Avid Link.
Purchase plugins from the Market Place/Avid Link are...
Forum: Licensing & Accounts 05-20-2020, 08:39 PM
Replies: 2
Views: 404
Posted By DigiTechSupt
Re: Support $$$$$$$$

Yup. Please let us know what issues you're having with installing the trial(demo) so we could check on this.

Thanks!
Tope
Forum: Licensing & Accounts 05-20-2020, 08:34 PM
Replies: 14
Views: 14,865
Posted By DigiTechSupt
Re: Reactivate Pro Tools after expired subscription?

Hi Scott. This should be all set now. If the same issue occurs. Please try deactivating your license on your iLok License manager and re-activate and let us know if the same issue occurs.

Thanks,...
Forum: Licensing & Accounts 05-20-2020, 08:31 PM
Replies: 6
Views: 501
Posted By DigiTechSupt
Re: pro tools plan expiration date changed on ilok

I was able to pull up the Email registered on your duc account.
I've responded to the support case. Please check your Email.

Thanks!
-Tope
Forum: Licensing & Accounts 05-20-2020, 08:23 PM
Replies: 4
Views: 839
Posted By DigiTechSupt
Re: How can i cancel my subscription???

May we know what errors you're having upon activating your license?

You can file a request at https://shop.avid.com/ccrz__CCPage?pageKey=DigitalReturnsForm

-Tope
Forum: Licensing & Accounts 05-20-2020, 08:17 PM
Replies: 5
Views: 425
Posted By DigiTechSupt
Re: Renewing PT Ultimate did not work

Hi,
Was this under a different Email than the Email you used to register on the duc?
I can only find a Perpetual Ultimate License the has a support+updates plan that ends on December next year. Is...
Forum: Licensing & Accounts 05-20-2020, 08:06 PM
Replies: 4
Views: 417
Posted By DigiTechSupt
Re: PT Monthly Subscription Billing Question

Hi Ellis,

I was able to find your support case. Upon checking, your on an Annual Subscription which has a one year lock-in period. I've alerted the webstore team to check further on your case....
Forum: Licensing & Accounts 05-19-2020, 11:39 PM
Replies: 6
Views: 501
Posted By DigiTechSupt
Re: pro tools plan expiration date changed on ilok

Hi,

Upon checking, your licenses are all looking as they should. I've also alerted the licensing regarding your support ticket.

-Tope
Forum: Licensing & Accounts 05-19-2020, 11:19 PM
Replies: 92
Views: 5,698
Posted By DigiTechSupt
Re: Licenses expired on renewed Pro Tools Subscription

This has been fixed already. Please check your Email for further instructions.
Thank you
Tope
Forum: Licensing & Accounts 05-19-2020, 11:17 PM
Replies: 92
Views: 5,698
Posted By DigiTechSupt
Re: Licenses expired on renewed Pro Tools Subscription

I've bumped it up the support team. While waiting for their response, please try deactivating your license completely using your iLok License Manager and re-activate and see if the same issue occurs....
Forum: Licensing & Accounts 05-19-2020, 11:01 PM
Replies: 92
Views: 5,698
Posted By DigiTechSupt
Re: Licenses expired on renewed Pro Tools Subscription

Sorry about that. this should be all set now. If same issue occurs and If activated on the iLok Cloud, close your cloud session inside the iLok License Manager, then re-activate.

Thanks,
Tope
Forum: Licensing & Accounts 05-18-2020, 08:20 PM
Replies: 3
Views: 407
Posted By DigiTechSupt
Re: Upgrading from ProTools Yearly plan to ProTools | Ultimate Yearly plan

Hi, sorry, can't find an Avid Account under your registered Email here in the duc.
You can file for your request at https://shop.avid.com/ccrz__CCPage?pageKey=DigitalReturnsForm before purchasing...
Showing results 1 to 25 of 500

 
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