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Search: Posts Made By: jeffro
Forum: Pro Tools 2020 Yesterday, 09:06 PM
Replies: 11
Views: 1,468
Posted By jeffro
Re: Can't find or add contacts to Avid Link

Guessing the steps listed in my earlier post (http://duc.avid.com/showthread.php?p=2569893) didn't help? I found you and sent an invite.
Forum: Licensing & Accounts Yesterday, 04:40 PM
Replies: 11
Views: 619
Posted By jeffro
Re: DigiLink I/O license not found

Welcome to the community. Checking on your case now.
Forum: Avid S1, S3, Dock and Control 01-26-2021, 09:16 PM
Replies: 10
Views: 419
Posted By jeffro
Re: Avid Control for iPhone?

I checked your account (http://my.avid.com) and the Avid Download Center is linked so click Access Your Account, click EuControl, then click the installer you need to download it.
Forum: Licensing & Accounts 01-26-2021, 09:11 PM
Replies: 3
Views: 121
Posted By jeffro
Re: Ilok not showing any license for protools 20.12

Fair enough. Sign into iLok License Manager with your User ID (same as your email address used in this forum) and password then activate your licenses to an iLok or iLok Cloud...
Forum: Licensing & Accounts 01-26-2021, 06:58 PM
Replies: 3
Views: 121
Posted By jeffro
Re: Ilok not showing any license for protools 20.12

Welcome to the community.

You might have multiple iLok accounts, so please sign into iLok License Manager using the email address used up here for your User ID.
Forum: Avid S1, S3, Dock and Control 01-26-2021, 12:25 AM
Replies: 10
Views: 419
Posted By jeffro
Re: Avid Control for iPhone?

Happy to hear you have it working! Maybe you can share more about your experience after you check it out a bit.

I have an iPad Pro in an S1 on my desk for mixing, a Samsung Galaxy Tab-A in a Dock...
Forum: Avid S1, S3, Dock and Control 01-24-2021, 10:20 PM
Replies: 10
Views: 419
Posted By jeffro
Re: Avid Link for iPhone?

avid.secure.force.com/pkb/articles/faq/Avid-Control-Support (https://avid.secure.force.com/pkb/articles/faq/Avid-Control-Support) does list iOS/iPadOS 12 - 14 and has Late Generation Apple iPhones in...
Forum: Licensing & Accounts 01-24-2021, 02:01 PM
Replies: 6
Views: 278
Posted By jeffro
Re: Activation of never activated Digidesign software and plugins... Please help!

I'll get a support case going to get your codes and look them up... please watch for an email soon.
Forum: Avid S1, S3, Dock and Control 01-24-2021, 01:56 PM
Replies: 10
Views: 419
Posted By jeffro
Re: Avid Link for iPhone?

You're looking for Avid Control (https://www.avid.com/products/avid-control). Check out the KB article (https://avid.secure.force.com/pkb/articles/faq/Avid-Control-Support) for support info.
Forum: Eleven Rack 01-20-2021, 08:19 PM
Replies: 2
Views: 152
Posted By jeffro
Re: Eleven Rack Expansion Pack Serialnumber. Help!

Welcome to the community. We'll get this sorted out... look for an email shortly.
Forum: Licensing & Accounts 01-19-2021, 11:40 AM
Replies: 13
Views: 462
Posted By jeffro
Re: I want to use my old Pro Tools but I dont have my Mbox Anymore!

So it's not looking specifically for your Mbox, but Pro Tools needs audio hardware to run. Try launching with the N key down to get to the Playback Engine window to see if you can select your USB mic...
Forum: Licensing & Accounts 01-19-2021, 10:16 AM
Replies: 13
Views: 462
Posted By jeffro
Re: I want to use my old Pro Tools but I dont have my Mbox Anymore!

Pro Tools 11.3.1 doesn't require an Mbox, but also was not tested/qualified on Windows 10, see avid.secure.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart...
Forum: Licensing & Accounts 01-19-2021, 09:57 AM
Replies: 13
Views: 462
Posted By jeffro
Re: I want to use my old Pro Tools but I dont have my Mbox Anymore!

Got it, but what version do you actually have installed and are trying to run?
Forum: Licensing & Accounts 01-19-2021, 09:45 AM
Replies: 13
Views: 462
Posted By jeffro
Re: I want to use my old Pro Tools but I dont have my Mbox Anymore!

Welcome to the community.

Are you sure it's v11? We added standalone functionality in Pro Tools 9 (https://avid.secure.force.com/pkb/articles/faq/en379099), so Pro Tools 11.x should run on your...
Forum: Licensing & Accounts 01-06-2021, 10:51 AM
Replies: 6
Views: 417
Posted By jeffro
Re: License on hold! Help!

Will escalate your case, but in the meantime... you have a perpetual (non-expiring) license with a Release Limit in Dec 2021 so you should not be blocked from running Pro Tools. Please make sure you...
Forum: Licensing & Accounts 01-05-2021, 12:44 AM
Replies: 25
Views: 1,522
Posted By jeffro
Re: Pro Tools license not deposited with a new Subscription

All should be set now... please report back (include your case # if still having trouble). Thank you!
Forum: Licensing & Accounts 01-05-2021, 12:08 AM
Replies: 25
Views: 1,522
Posted By jeffro
Re: PT license never deposited to ilok

Welcome to the community.

I removed the pics (and attached them to the first case you created) since they had your email address, System ID, etc.and I escalated your case.
Forum: Licensing & Accounts 01-04-2021, 08:12 PM
Replies: 34
Views: 3,996
Posted By jeffro
Re: Unintentional Crossgrade from Perpetual License

I'll follow up via support case to try and assist. Please check email in a bit...
Forum: Avid S1, S3, Dock and Control 01-04-2021, 06:59 PM
Replies: 4
Views: 507
Posted By jeffro
Re: Missing S/N on S1

Removed the serial number from posts and started a support case to follow up (if needed) with your pic attached.
Forum: Licensing & Accounts 12-23-2020, 01:36 PM
Replies: 5
Views: 535
Posted By jeffro
Re: Case in queue 18 days

Patience is a wonderful thing... but 18 days is extreme. Sorry about this! Will escalate your case (and look into why it fell through the cracks).
Forum: Licensing & Accounts 12-23-2020, 01:31 PM
Replies: 9
Views: 504
Posted By jeffro
Re: Didn’t “Submit” or “Surrender” – not ready to use my Ultimate Reinstatement yet!

Hey uncJE - Redeeming the code in an Avid account starts the clock... I'll follow up via support case.
Forum: Pro Tools 2020 12-23-2020, 01:30 PM
Replies: 3
Views: 197
Posted By jeffro
Re: All the instruments gone ?

James is correct, see avid.secure.force.com/pkb/articles/Troubleshooting/Virtual-Instruments-missing-after-Pro-Tools-install...
Forum: Licensing & Accounts 12-16-2020, 03:25 PM
Replies: 3
Views: 418
Posted By jeffro
Forum: Licensing & Accounts 12-15-2020, 10:41 PM
Replies: 8
Views: 5,590
Posted By jeffro
Re: Serial Number of new interface (ProTools Duet by Apogee) is invalid or already in

I see you started a support case and provided the info there - please watch for a case response email.
Forum: AAX Plug-ins 12-14-2020, 05:24 PM
Replies: 4
Views: 503
Posted By jeffro
Re: Confused about Plug-in Bundle - Please help

Pro Tools Subscriptions (https://shop.avid.com/ccrz__ProductDetails?sku=DYNA20000) include "Unlimited online technical support, billing and account help (up to one business day response time)" so...
Showing results 1 to 25 of 500

 
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