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Search: Posts Made By: TomR
Forum: Licensing & Accounts 07-09-2020, 04:34 AM
Replies: 21
Views: 1,678
Posted By TomR
Forum: Licensing & Accounts 07-09-2020, 04:33 AM
Replies: 21
Views: 1,678
Posted By TomR
Re: One or more licenses to surrender cannot be found in your account

It was bought refurbished. I'm looking into whether it's a clean install or upgrade now. Any idea if the processor speed will be an issue? Considering it's not listed with the supported processors?
Forum: Licensing & Accounts 07-09-2020, 04:04 AM
Replies: 21
Views: 1,678
Posted By TomR
Re: One or more licenses to surrender cannot be found in your account

Ok, thanks for your response. I think the best option would be upgrading to Pro Tools 2020.5.
I’ve attached a screenshot of supported processors...Will I have any issues running PT 2020.5 on my MBP...
Forum: Licensing & Accounts 07-08-2020, 01:55 AM
Replies: 21
Views: 1,678
Posted By TomR
Re: One or more licenses to surrender cannot be found in your account

I'm running MacOS Catalina 10.15.5 on a MacBookPro14,3 Quad-Core Intel Core i7 2.8 GHz. Looks like I have to upgrade to Pro Tools 2020.5...or downgrade my OS?
Forum: Licensing & Accounts 07-07-2020, 07:57 PM
Replies: 21
Views: 1,678
Posted By TomR
Re: One or more licenses to surrender cannot be found in your account

Really? The table I have attached says it should be able to install and launch...
Forum: Licensing & Accounts 07-07-2020, 06:20 PM
Replies: 21
Views: 1,678
Posted By TomR
Re: One or more licenses to surrender cannot be found in your account

I'm currently running MacOS Catalina 10.15.5 on a MacBookPro14,3 Quad-Core Intel Core i7 2.8 GHz. Would it help if I upgrade to Pro Tools 2020.5...or downgrade my OS?
Forum: Licensing & Accounts 07-07-2020, 05:10 PM
Replies: 21
Views: 1,678
Posted By TomR
Re: One or more licenses to surrender cannot be found in your account

Thank you again for your help. Now that ive downloaded and installed pro tools 12.5.2 i is not launching. the app logo in the dock opens but then application is not responding...any tricks to get a...
Forum: Licensing & Accounts 07-07-2020, 03:11 PM
Replies: 21
Views: 1,678
Posted By TomR
Re: One or more licenses to surrender cannot be found in your account

Thank you so much for your very quick and helpful response Tope! I have successfully activated the license on my ilok. Installing Pro Tools now. I honestly thought this issue would drag on for a long...
Forum: Licensing & Accounts 07-06-2020, 03:55 PM
Replies: 21
Views: 1,678
Posted By TomR
Re: One or more licenses to surrender cannot be found in your account

Thanks for your response JFreak. I've attached 3 images below to show where my licenses appear in ilok manager. Any thoughts?
Forum: Licensing & Accounts 07-06-2020, 03:29 AM
Replies: 21
Views: 1,678
Posted By TomR
One or more licenses to surrender cannot be found in your account

I am trying to surrender my previous license (10+9 Bundle) for a Pro tools 10/11/12 (NT). But when I click complete, it comes up with this message: One or more licenses to surrender cannot be found...
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